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Re: “RESTAURANT REVIEW: Neil Jordan's Steakhouse

We (party of four) made a 1pm appointment for Mothers Day brunch, and arrived a few minutes early. There was another party of four already standing in the foyer when we kind of awkwardly shuffled forward to make room for more people coming in behind us...a party of six, and two more couples adding to the already crowded (inadequate) entrance.
At twenty past one, still standing in the entry, and after the hostess passed by two or three times without the slightest of eye contact, I approached her to ask about several people being seated that had arrived after us, and was told that a table was being cleared for us. We were invited to our table twenty minutes later at 1:40. (I'm acutely aware of the watch on my wrist by now), and ordered drinks and menu selections after waiting a reasonable amount of time to be greeted by our server. Drinks came fairly promptly (minus Mom's mimosa, and my coffee), and we settled into conversation (after our server returned to tell us that the Chefs Special ((pancakes)) were no longer available... and one of us did the whole mull over the menu thing again)...
At about a quarter past two, our server looked in on us and Mom asked about our order. The server expressed his empathy for the kitchen staff who had just been "handed orders from a ten-top and a twelve top, and our food would be out in a few minutes". (I may be off on those table numbers, as by this time I was feeling a little sorry for the four of us ((paying)) and not so much for the staff... In fact, I find it to be beyond belief that twenty something people had passed by our table and on their way to their ten and twelve tops without any of us seeing them ((yes...I asked)) , since there wasn't much else to do by that point but allow ourselves take in the ambiance). But anyway...When Mom mentioned that we'd arrived at one, the server apologized and sent in a mimosa...on the house.
The next time our server passed by he reiterated that our food would be out shortly. I feel badly about myself in that I committed a serious breach of decorum when I replied that "I'd heard him say that when he said it more than shortly ago", and Mom quietly, but tersely, (and directly in my ear) expressed her agreement (that I had committed a serious breach of decorum).
I'm guessing that my comment was reported to management, because soon after (2:30) a guy dressed not like the rest came out to tell us that the kitchen was really busy.."Mothers Day and all...". Still humbled by Mom's admonition, I felt it best to say only that "We've been here since one..."
I felt that the man in the Aloha shirt to be somewhat a kindred spirit when he offered up "One O'clock??? I'll push your order". We never saw, or heard from that man again, but our food did indeed arrive shortly thereafter. Mine was okay, not too hot, but not too cold and about on par with an entree (Neal charges a fairly stiff up charge for his optional side items) from Applebees, where I used to eat with the common people back when I was counted among their numbers (... either that or I was just really hungry this day).
I'm just a regular Joe, certainly no Manhattanite, or St. Martaan's restauraunteur, ( don't even live in Mount Pleasant... actually), but I'm traveled enough...and intelligent enough to recognize substandard and uncaring service from staff and management, and smart enough to spend my hard earned dollar elsewhere, where I feel appreciated...if for nothing else, the money I carry in my pocket.

I am not now, nor ever have been a disgruntled former employee of this establishment, so don't try and play that card. I'm just reporting facts. Like journalists used to do...

Aloha and Happy Mothers Day!

Posted by upnatm on May 9, 2010 at 6:07 PM
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