Steve Body 
Member since Mar 7, 2016


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Re: “Scott Shor of Edmund’s Oast talks online bullying at Pecha Kucha

I don't know Edmund's except by reputation but I can tell you two things without reservation: 1) the majority of online disdain and trash-talk has far less to do with any legitimate criticism of the business involved than it does with the desperate need of those posting the insults to elevate their own shaky self-esteem, show off for their friends, or alleviate some free-floating suspicion that if they didn't insult the business, someone might think they'd be lame enough to be seen there. The beer culture is EATEN UP with arrested development cases who roam from brewery to bar to alehouse with four or five of their buds, trading misinformation and convincing themselves that they are the proper Gods of All Things Beer and that everyone around them is some grade of Wannabe. Shor can't win this little battle of Tiny Brains because there are more weenies than there are him and his staff.

Then, 2) Thousands of restaurants are breeding this disdain for themselves with this trendy notion that servers are OWED tips and the sense of entitlement that gives them. The idea of building in mandatory tips with the check goes against all understanding of what "tips" are. They are a REWARD, a recognition for a job well done, and generations understood that if they smiled, gave propmt service, paid attention, and didn't broadcast Attitude like a air raid siren, they could expect to be rewarded. Servers also USED TO understand that if they pouted their way through service or became atitudinal with their customers, they would NOT get tips. AND, far more importantly, they USED TO understand that some people are assholes and won't tip and that's just Life. Now, the attitude is, "I show up and saunter by your table, you OWE me." Neither side of this is without blame. The difference is that the restaurants can do something about their part. They can insist on smiling, friendly service and be attentive at the table or bar. Expecting the clueless, entitled customers to not service their under-nourished egos online, at the expense of restaurants, is just a fool's errand. Scott Shor SHOULD just ignore all those parthetic, faceless whiners and concentrate on his business and how to make it better every day. Perople who post juvenile nonsense like "Looks like you need a thicker set of skinny jeans to wedge yourself into. And judging from Scott's remarks, he certainly fashioned Edmund's Douche...err, Oast, in his likeness" cannot be reasoned with because they had no real reason for their comments beyond a mad desire to be Uber Hip. If you wouldn't argue with a doorknob for barking your hip as you pass through, you shouldn't argue with that kind of "thinking". It's no more aware than the doorknob, just louder.

2 of 9 people like this.
Posted by Steve Body on March 7, 2016 at 3:30 PM
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