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Latest Review

Re: “

to "Spitfire".

i first want to thank you for the time you took to post a horrible review of my business. On the same token I would like to add that I apologize for your "bad experiences." And, as you can see by reading the many legitimate reviews on this site and the two page spread that was in The Post and Courier, many people have very kind and very positive reviews of Foster's Pub. I have a very good idea of exactly who you are due to the details written in your post, and my only question to you is, What, if ANYTHING, can I do to make you happy? You and your party come in every Wednesday for trivia. On your very first visit, You made a complaint to me that the food took a long time to get to your table and a salad was delivered not as you ordered. I immediately did my best to remedy the situation by taking the salad and your meal off of your bill and i also gave you a $30 gift certificate to give us another chance. You came back the next week and again another "problem", of which i deducted from your bill. On the very next week, you told me that your salad was horrible and that your burger was undercooked. I found it amusing that you felt this way after completely finishing the salad and all but maybe one bite of your burger, yet i still deducted them from your bill. You even went so far as to tell me that i shouldn't be drinking a beer with other customers while i am in MY OWN BAR, to which I (against my will) agreed with you. On one occasion, you even went so far as to tell a server, and I quote, "I hope you can find another job, because this place won't be open long!" Well, frankly, You have crossed the line. I find it odd that i have comped more for you than any other GROUP since we have opened. I have even told my servers to make sure YOU, in particular, are happy "at all costs!" We have discovered that this is not possible. My entire waitstaff dreads you even coming through the door. You have, in fact, become the "complainer" that you claimed not to be! No one else at your table ever complains, not even your husband. I have even asked around to other local restaurant employees about you, they recognize you right off the rip. I have to ask you, which restaurants has your family owned? Do they not own them anymore? If they are still open, I would love the opportunity to see what kind of service i am up against, and return the "support." I am very apologetic on the fact that mistakes have been made, and I did my very best to fix them, but, unfortunately, that is all that i can do. And, as a side note,
1) Our crab cakes are made fresh daily and NEVER frozen.
2) Dry wings DO NOT have sauce, they have seasoning.
3) THERE IS ABSOLUTELY NO "DISH RAG" SMELL in my restaurant! I challenge you to prove me wrong!
Each and every Wednesday we have trivia, and we have a full house. There were other places in Mt. Pleasant that also did Trivia on Wednesday, and still are (giusseppi"s on ben sawyer). Evidently, we are doing something right, as shown by the support of many regular teams, and even your team. I have and always will meet with tables throughout the night, and rarely do i hear of issues that i cannot immediately fix, much less those that you claim. I am also very sorry to inform you that, contrary to your belief, Foster's Pub is doing very well. We are not going anywhere, in fact we are actually upgrading this location and expanding to second location to open by next summer. If any one would ever like to voice a concern or just talk about food, flavors, upcoming events, local charitable involvement, or the many incredible wonders of Craft Beer, you can find me talking to one of many happy, repeat patrons or (as seen in a prior review) enjoying a pint of The Finest Artisanal Handcrafted Brews available. Feel free to join me at the corner of the bar for a Pint!

Craig Foster

12 of 19 people like this.
Posted by fosterspub on September 14, 2010 at 2:21 PM

Recent Comments

Re: “

To LCDawgs:
I want to thank you for coming into Foster's Pub and am glad to hear that you have been here on many occasions and that you have a good time. However, I am very upset that you have received poor service. As the owner of a small business, it is very uncomforting to hear that a patron has had a bad experience, and the last thing I want is to lose a customer. I would really appreciate the opportunity to win you over, so ask for me, Craig Foster, the next time you come in. I pride myself on customer service, and have had very few complaints on service, but this issue will be addressed. Thank you again for your patronage.

0 of 2 people like this.
Posted by fosterspub on January 12, 2011 at 10:53 PM

Re: “

just a note to anyone reading these reviews, i apologize for any inconvenience, and I would love the chance to make it up to you. But, i do have to defend a few things, I pride myself on my selection of craft beers. If we are ever out of stock on a specific brew, it is because distributors are not able to keep stock in every item all the time. In which case, I can order but not receive products, much like any other store in the world. It just happens, but i always have similar or other options. As far as our fish and chips, there was no excuse to take that much time to inform you of an issue. If you would care to come back and try it, i will gladly pay for it. On Sunday evenings from 5-8 p.m. we do offer a shag party with a live DJ. this is an attempt to reach a different and older demographic during a time period in which the younger crowd usually is not in a local pub. Shag night has been very successful and will continue to football season. Please feel free to come by and see me, Craig Foster, and voice any concerns. I will do my best, as I have and will continue to, make sure each and every customer has a great experience every time they visit Foster's Pub

0 of 2 people like this.
Posted by fosterspub on July 19, 2010 at 1:46 PM
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