Amber Hanna Forbes 
Member since Dec 25, 2011



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Latest Review

Re: “New Dream Catering

New Dream Catering is more like a new nightmare. Throughout the entire planning process, Sarah and Eric were absolutely attentive, answered every email, helped me with anything I needed, and made me feel secure with my decision to hire them. Too bad that the actual day that mattered, our wedding day, ruined every single nice thing I could ever say about them. On our wedding day, they completely ignored what was written on and agreed upon in our contract. First and foremost, they ran out of food. That's right. We gave them our final numbers two weeks before the wedding, 15 people didn't even show up to our event, so you would think we would have plenty of food, right? Wrong. New Dream still didn't have enough food for our guests who were in attendance, let alone for the ones who were accounted for but never showed. We had several family members and friends who didn't get to eat b/c of this mishap on New Dream's part. Also, in our contract, we were supposed to have a build your own salad bar with a variety of nuts, fruits, dressings, etc, but this did not exist. Instead, New Dream took it upon themselves to change the station (without my knowledge) and pre-make all of the salads themselves with one kind of dressing and no variety at all. They were all the same and in no way met the terms of our contract. Also, we ordered a specific type of soda, were promised this soda on more than one occasion, were told not to worry about the soda, yet it was completely MIA at the wedding. Instead, they took it upon themselves to substitute it with something else that I didn't order without consulting me about it. In fact, they never said a word about it until I questioned them as to where it was. When they responded to my inquiry, their answer was sorry we couldn't find it. Really? Really?!? That soda had been on our contract for a year yet they claimed they couldn't find it. That's why my 84 year old grandmother didn't get to enjoy her favorite drink at our wedding because of New Dream's inability to pre-plan. Worst of all, they then left the drink I didn't order for my family to clean up after the wedding. So now, I have bottles and bottles of a drink I don't want taking up space in my guest room. As for the rest of the bar when it came to our specialty cocktail that was supposed to be a martini, they did not train their bar staff properly, and my guests ended up getting disgustingly stiff drinks served on the rocks in martini glasses. We also had a fish station at our wedding; however, the fish was by no means fresh, and was so old and fishy, that myself and several of my guests were unable to eat it. There were also a slew of other things that were either written in our contract or promised to us via email, yet were completely ignored by New Dream Catering. Also, our event was supposed to last for 6 hours, yet they pulled our late night snack station 45 minutes early, so my new husband and I never got to enjoy it. Lastly, we were promised a basket at the end of the night which contained samples of all of our food, but again, this was something that was also completely promised yet ignored. I'm not sure why they thought it was appropriate to completely ignore the stipulations of our contract and make substitutions without my consent, but they absolutely did and made no apologies about it. After reading other's reviews, I'm assuming they are just unprofessional and have absolutely no idea how to run a successful business. When I tried contacting them to discuss the contract issues, they responded in detail with one email and had nothing to give me but excuses. They then continuously blew me off and gave me the run around, so much so that I now have handed the situation over to my attorney and fully intend to pursue their breach of contract. After the thousands of dollars that we spent on our wedding and the countless hours we spent perfecting it, New Dream Catering's lack of planning and poor decision making ruined our event and reinstated my belief that true customer service doesn't exist in this world any more. If you are planning to work with New Dream Catering, I would highly recommend that you get everything in writing. Trust will end up needing in the end.

4 of 4 people like this.
Posted by Amber Hanna Forbes on December 25, 2011 at 2:25 PM
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