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Comment Archives: Locations: Restaurants: Vegetarian + Organic: 1 Star

Re: “Black Bean Co.

I am typically not one to complain or write a bad review but I felt this is something that needs to be said and could prevent and issue for customers in the future. My husband and I went here for lunch one day while celebrating our one year wedding anniversary in Charleston. I have a gluten issue (causes severe anxiety and tonic clonic seizures) and their website said they have gluten free options so we thought it was perfect.

We get there and I order a sausage, egg and cheese wrap because the board said it could be made with a gluten free wrap. I ask the server THREE times that she was sure it was gluten free (I even asked the type of wrap so I could confirm, but she didn't know, but promised it was). We get our food, after waiting quite a while, and begin to eat. I should have gone with my gut feeling because I knew something was wrong. The wrap was too chewy to be GF and did not taste right.

After the meal I went back to the register and asked if the lady could get my the packaging for the wraps. She went and got them and as soon as I got them I started to cry. First ingredient- ENRICHED BLEACHED FLOUR. It literally says on the front of the packaging CONTAINS WHEAT. I was livid. The lady (who was extremely sweet) immediately said "I am SO SORRY, we were told they were gluten free, let me go get my manager". She came back rather quickly and said "he wants me to give you a refund", so she did. I then asked if he was going to come out and speak to us because this was NOT okay. She proceeded to tell me "he is too busy", which was absolutely ridiculous. I did not care about the money, I wanted them to know that they could seriously hurt someone if they keep serving "allergy friendly foods" that are not what they are claiming them to be!

Luckily, I did not have a seizure, just a mild headaches and belly issues. It could have been a lot worse. TERRIBLE customer service (the manager, not the servers) for not addressing the issue with us directly.

ASK FOR THE PACKAGING BEFORE YOU ORDER IF YOU HAVE A FOOD ALLERGY OR SENSITIVITY!

4 of 6 people like this.
Posted by Morgan P. on November 20, 2017 at 10:09 AM

Re: “Black Bean Co.

Very Slow delivery and they never get my orders right. I think i need to find a new place to get delivery.. Plus they dont give much to eat.

1 of 1 people like this.
Posted by Surfer592 on March 12, 2013 at 1:55 PM

Re: “Black Bean Co.

Every time we have had Black Bean deliver to us they always forget several items from our order and we never get a receipt as well. Worst delivery. Always getting the order wrong. Called back to tell them and they just put me on hold and I've already been waiting over 10 minutes. Enjoy their food but getting it delivered is just a complete waste and a nightmare.

3 of 3 people like this.
Posted by Jessie Everidge on March 10, 2013 at 9:33 PM

Re: “Alluette's Café

I had the worst experience I’ve ever had at a restaurant, and I eat out quite a bit. I’ve lived in Charleston for almost 7 years and have gone to just about every restaurant in the city. We went to Alluette’s tonight with a Groupon that was expiring tomorrow, so we expected the place to be crowded, even though it was a Tuesday night. We had also read about the restaurant and knew the food was prepared from scratch, so we expected to wait for a bit. We were seated right away when we arrived. It took about 15 minutes for us to get our drinks and place our orders. We were ok with this, since the place was busy, and the owner/waitress was nice about it. Things proceed to go very much downhill from there. We both ordered entrees, and I ordered soup, since I was hungry and figured that would be served quickly. I was very wrong. After waiting about an hour and 45 minutes and seeing 4 other tables who arrived after us receive their salads, I finally got the salad that came with the meal, only because my husband mentioned it to the owner, who only made excuses for the bad service stating that they mostly took reservations on Mon, Tues, and Wed and had a lot of walk-ins tonight. At that point, we had had empty iced tea glasses for about 30 minutes, and it took another 15 minutes plus asking multiple times/people to get a refill. We also mentioned the service to our waitress who also had multiple excuses, and asked us if we had researched the place, stating that if we had, we would have known that everything was made fresh, which means it would not be served quickly. I actually had researched the place and expected the service to be slower, but not receiving a salad for one hour and 45 minutes and not receiving our entrees for 2 hours and 30 minutes still seemed excessive to me. When my husband asked the waitress if they had researched how Groupon works , in that most people use it at the last minute, she replied that that was “retarded,” since they gave six months to use the Groupon. It wasn’t until well after we expressed our dissatisfaction to both the owner and waitress and had our entrees that the waitress asked if we would like a piece of cake or a cookie on the house. We declined, and when we paid our bill, we were charged the full amount of our meal. We had hoped that they would do something to make up for our awful experience, but no luck there. While we were there for 2 hours and 45 minutes, we saw multiple groups leave before receiving their dinners, and we talked to multiple tables who were also having the same bad experience we were. I almost can forgive most of what happened, since they seemed to be short staffed and not prepared for having Groupon customers, but the way we were treated by the owner and waitress was not acceptable. We were only given a half-hearted apology after speaking with them multiple times, and nothing was done to make up for the wait and bad service. Not to mention the food was not very impressive. The fried chicken was good but nothing exceptional. The lima bean soup was probably the best thing we had. The fried shrimp had no flavor at all. There are so many wonderful restaurants in Charleston. Don’t waste your time here.

7 of 12 people like this.
Posted by Colleen on January 8, 2013 at 9:45 PM

Re: “Black Bean Co.

Never consistent with food or service. Service is always rude. Always leaving something off especially on the salads. Gives a lot of greens but never enough toppings and for $10.80 let's get real. Would love to eat there again but being let down time and again I not worth getting angry every time!

5 of 6 people like this.
Posted by Tammy C Smith on August 14, 2012 at 8:46 AM
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