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Comment Archives: Locations: Restaurants: Breakfast: Last 7 Days

Re: “Black Bean Co.

I am typically not one to complain or write a bad review but I felt this is something that needs to be said and could prevent and issue for customers in the future. My husband and I went here for lunch one day while celebrating our one year wedding anniversary in Charleston. I have a gluten issue (causes severe anxiety and tonic clonic seizures) and their website said they have gluten free options so we thought it was perfect.

We get there and I order a sausage, egg and cheese wrap because the board said it could be made with a gluten free wrap. I ask the server THREE times that she was sure it was gluten free (I even asked the type of wrap so I could confirm, but she didn't know, but promised it was). We get our food, after waiting quite a while, and begin to eat. I should have gone with my gut feeling because I knew something was wrong. The wrap was too chewy to be GF and did not taste right.

After the meal I went back to the register and asked if the lady could get my the packaging for the wraps. She went and got them and as soon as I got them I started to cry. First ingredient- ENRICHED BLEACHED FLOUR. It literally says on the front of the packaging CONTAINS WHEAT. I was livid. The lady (who was extremely sweet) immediately said "I am SO SORRY, we were told they were gluten free, let me go get my manager". She came back rather quickly and said "he wants me to give you a refund", so she did. I then asked if he was going to come out and speak to us because this was NOT okay. She proceeded to tell me "he is too busy", which was absolutely ridiculous. I did not care about the money, I wanted them to know that they could seriously hurt someone if they keep serving "allergy friendly foods" that are not what they are claiming them to be!

Luckily, I did not have a seizure, just a mild headaches and belly issues. It could have been a lot worse. TERRIBLE customer service (the manager, not the servers) for not addressing the issue with us directly.

ASK FOR THE PACKAGING BEFORE YOU ORDER IF YOU HAVE A FOOD ALLERGY OR SENSITIVITY!

Posted by Morgan Fox Pearce on November 20, 2017 at 10:09 AM
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