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Comment Archives: Locations: Restaurants: 1 Star

Re: “Black Bean Co.

I am typically not one to complain or write a bad review but I felt this is something that needs to be said and could prevent and issue for customers in the future. My husband and I went here for lunch one day while celebrating our one year wedding anniversary in Charleston. I have a gluten issue (causes severe anxiety and tonic clonic seizures) and their website said they have gluten free options so we thought it was perfect.

We get there and I order a sausage, egg and cheese wrap because the board said it could be made with a gluten free wrap. I ask the server THREE times that she was sure it was gluten free (I even asked the type of wrap so I could confirm, but she didn't know, but promised it was). We get our food, after waiting quite a while, and begin to eat. I should have gone with my gut feeling because I knew something was wrong. The wrap was too chewy to be GF and did not taste right.

After the meal I went back to the register and asked if the lady could get my the packaging for the wraps. She went and got them and as soon as I got them I started to cry. First ingredient- ENRICHED BLEACHED FLOUR. It literally says on the front of the packaging CONTAINS WHEAT. I was livid. The lady (who was extremely sweet) immediately said "I am SO SORRY, we were told they were gluten free, let me go get my manager". She came back rather quickly and said "he wants me to give you a refund", so she did. I then asked if he was going to come out and speak to us because this was NOT okay. She proceeded to tell me "he is too busy", which was absolutely ridiculous. I did not care about the money, I wanted them to know that they could seriously hurt someone if they keep serving "allergy friendly foods" that are not what they are claiming them to be!

Luckily, I did not have a seizure, just a mild headaches and belly issues. It could have been a lot worse. TERRIBLE customer service (the manager, not the servers) for not addressing the issue with us directly.

ASK FOR THE PACKAGING BEFORE YOU ORDER IF YOU HAVE A FOOD ALLERGY OR SENSITIVITY!

Posted by Morgan Fox Pearce on November 20, 2017 at 10:09 AM

Re: “Edmund's Oast

Should have named the joint - "Oldman's Boast" - to describe the ambiance enjoyed whilst one waits on a rude bartender to rancorously serve a horrible tasting over priced liquid in a warm glass.

4 of 12 people like this.
Posted by EmpireInvisible on September 28, 2017 at 11:52 AM

Re: “Halls Chophouse

Halls is for dumb tourists only. All of the negative comments on this board are true. The food is average, the prices are high and the four owners are a pain in the butt. Please stay away from this horrible place.

30 of 38 people like this.
Posted by LocalCitizen on July 14, 2017 at 8:01 PM

Re: “Gentry Bar & Room

Bring back Sermets, not sure what Gentry is even suppose to be, a whisky bar? restaurant? sports bar? venue for filming Southern Charm? No purpose to this place and the food is mediocre to say the least!

20 of 20 people like this.
Posted by Mike Westerman on June 28, 2017 at 11:27 PM

Re: “Hunley's Tavern

If you want to hang on a Saturday night and want good service.. don't go there. Hope the owner gets this.. I've been going there for a long while, this new bartender will not create business..

0 of 1 people like this.
Posted by Kasper Sky on June 4, 2017 at 12:58 AM

Re: “Halls Chophouse

12$ liquor drinks you get for $5 dollars everywhere else and average mail order Allen Bros. steaks, yet the tourists flock to this place. All the locals do is laugh. The family has a well deserved reputation as the most freaky, eccentric family in Charleston, which is why the locals stay away.

34 of 42 people like this.
Posted by Rick Wilson on May 25, 2017 at 9:34 AM

Re: “Halls Chophouse

Bad comment #2 in a row. Expect another glowing review from someone who has never posted on CCP imminently.

44 of 55 people like this.
Posted by Ima Oldman on March 14, 2017 at 1:25 PM

Re: “H&L Asian Market

On a trip to Charleston with my Mom I googled Asian stores and H & L Supermarket came up with good reviews, so we made it one of our stops. We spent almost a $100 in groceries, including a can of coconut juice which I took a sip of before heading out. Well, the coconut juice tasted rancid and spoiled, even the coconut pulp was yellowish - a bad batch of coconuts or something. In any case I went back in to exchange it for a different can. I very cordially and respectfully ( I never get rude or snide, not my style) explained the situation to the manager lady but she obstinately refused to exchange the coconut juice, insinuating that I was lying and then told me to complain to the company that made it. Even after repeatedly letting her know that I truly wanted to be able to write her store a good review and spread good word of mouth to people I meet (hint,hint) she remained stubborn then rudely walked out on me. For their utterly abhorrent customer service, my Mother and I will never ever patronize this business again.

2 of 4 people like this.
Posted by Tim Spalding on September 22, 2016 at 3:07 PM

Re: “Red's Ice House Seabrook

Our meal was so horrible that I cannot even rate it with 1 star. Meal took 40 minutes to arrive at the table, food was ice cold. Burger arrived 10 minutes later - cooked well done vs med rare as ordered. The lettuce in the grilled tuna salad was rancid and rotting. Manager comped entree portion of the meal - but worse was the attitude - she really did not care. I'm local and posting on every blog I can find.

4 of 7 people like this.
Posted by Carol Tillman on July 21, 2016 at 5:57 PM

Re: “Halls Chophouse

Awful, son at the door is rude and they treat you like they dont want your business. Come to find out they have bought other restaurants downtown and they all are failing!

42 of 58 people like this.
Posted by JChas on May 21, 2016 at 1:14 AM

Re: “Republic Garden and Lounge

Have been to Republic multiple times before but this was the worst experience and I will never go back to this establishment.

Won a VIP table on Instagram for this past Thursday. We arrived and the hostess brought us to our table - enjoyed our drinks throughout the night. When we were ready to leave, server brought us the tab (which is gratuity + taxes when you get "VIP treatment"). I specifically told the server that we would be paying in cash for the bill plus her tip. We ended up giving her at least $100 in cash (our check was for $51) but I wanted to add $20 to her tip so I told her to put that on my debit card. Little did I know that she would be charging me for the entire bill plus the $20.

When I called to complain about this, not only did I have to call 3-4 times before getting any real help, but the management just kept telling that my bank had placed a "hold" on the money and that was why my debit card charge was for $85! At no point has this "Hold" gone back onto my card (I was told it would go back on Monday). All the while, one manager spoke with our server, and our server told her that we all paid her separately in cash (not true, all the cash was left in the book) and she also told her manager that she knew one of us personally (also not true). I was never refunded any of my money and the manager on duty that I spoke with even had the nerve to say that they "comped us a bottle of liquor" insinuating I shouldn't really be complaining - keep in mind, this is part of what you win when you receive "VIP"... I just cannot believe this place. I've never had a worse customer service experience and I will never go back.

6 of 6 people like this.
Posted by lindsaywilliams89 on May 2, 2016 at 10:41 AM

Re: “The Islander

You don't need to know how to spell roooooo to know a bad one . ROFL grammar nazis crack me up.

6 of 8 people like this.
Posted by coachz on April 19, 2016 at 1:03 PM

Re: “The Islander

The cook needs to learn to make a rue. The worst Gumbo I have ever had. I would never eat here again. I order a 2 glass of wine it was never sever. The Coffee I had at the end of the meal was old and burn. Can I say more.

4 of 11 people like this.
Posted by Rex Eugene Bolin on April 9, 2016 at 1:33 AM

Re: “A.C.'s Bar and Grill

Went at 11:30 pm and the bouncer literally did not let me in...I'm 21. I am there most weekends. My ID was real and I showed the cops across the street. The owner should maybe look into this...

0 of 5 people like this.
Posted by Anonymous_z on January 15, 2016 at 4:28 AM

Re: “Coastal Crust

Coastal Crust was the worst decision we made for our wedding. While their food is good, their customer service and follow through on contracted items is non-existent. We had specific requests (written into our contract) to make the day truly "ours". Brian never took care of any of them and months before the wedding our planner began asking about the status with little to no response and promises that were broken regularly. While we negotiated a rate due to the fact that we were providing a few items when the contract was originally procured, Brian continued to fight us when he couldn't provide what he promised which required us to provide even more (at retail) just 2 months before the wedding. We came close to firing him at this time and he renegotiated another rate during a meeting when he was asking us to rethink our position. Reluctantly we stuck with him, giving him the benefit of the doubt...big mistake. He took notes (again) and still didn't complete our wine tasting as requested (wine types were not correct again), not to mention he was late and we tasted wines while batting away a barrage of fruit flies in his location. He continued to falter on his promises and 10 days before the wedding we were told he raised the rates and we were basically told we could pay them or find someone else. In addition, 3 days before the wedding we found out that one of the specified beers he was supposed to be providing was not secured and we had to select something else, again, something we ended up procuring and supplying ourselves at retail. Now on to our wedding day, Brian and his team did show up (yes, sadly this was a concern of ours at this point). The guests enjoyed the appetizer that was provided and while we had specifically requested service for the bride and groom while we took photos during cocktail hour we only received a beer from one of our groomsmen when we asked for it. Dinner service starts and we (the bride and groom) are standing in a line of about 20 people and Coastal Crust ignored the fact (trust me, I wasn't hard to miss in my large dress)...our wedding planner ended up getting our food and serving us herself. Later we found out that Brian did not secure the one local craft beer he was supposed to and did not provide the domestic beer options requested for our two picky guests that were in the wedding party. In addition, he continued to charge us for a second appetizer that I realized was never provided after quizzing my guests days after the wedding. Brian would not provide a new invoice removing the items that he did not provide and wanted us to pay in full; to which we refused. We offered what we felt was a fair amount given the circumstances, lack of service / product, and the amount of stress he caused. During these emails after our wedding, Brian was everything but professional or polite and in his own roundabout way called us names and accused us of basically stealing from him (because we weren't willing to pay for things he didn't provide). At one point he even told us we were the worst decision he had made - believe me, we felt the same but never said this to him and remained professional and were willing to go to court over his actions during the course of our wedding. Hiring Coastal Crust still leaves a bad taste in my mouth and I barely even ate his food and only drank the beer/wine that we provided ourselves. If you want a vendor that you must babysit and still get things wrong, Coastal Crust is your go to.

12 of 15 people like this.
Posted by Holly Stromeyer on January 7, 2016 at 1:04 PM

Re: “Smoke BBQ

It is criminally overpriced and mediocre. They charged $18 for pulled pork or $21 for brisket with two sides. The pork was okay but nothing special and no taste of smoke at all. The brisket was a study in bad barbecue technique, starting with too much fat and ending with being overcooked. The sides sounded great but were bland and flavorless.

15 of 23 people like this.
Posted by Charles Robinson on November 10, 2015 at 3:48 PM

Re: “D.D. Pecker's Wing Shack

tried them a couple of times. First, wife is from Philly, I lived there with her a couple of years, and the reason we went there the first time was because of that description. Ain't even close. And the wings? Dipped in bottled sauce and way undercooked ( I'm talking red and raw at the bone) the first time, overcooked the second. We used to live about 4 blocks from the joint, but after the second try we never went back.

1 of 4 people like this.
Posted by Ima Oldman on October 19, 2015 at 12:49 PM

Re: “Tattooed Moose, JI

"I humbly ask the ownership to take note of these trends in comments. I just hope they get this bit corrected."

Seeing as how you copied and pasted this exact same post from 2 years ago, I'd say you have your answer. They're too cool to give a shit about customer service. And after 10 pm they're too wasted to give a shit.

9 of 9 people like this.
Posted by Jaxx on September 1, 2015 at 11:25 AM

Re: “Republic Garden and Lounge

Republic lost all credibility with us...Thursday night found us looking forward to the Third Annual School Supply Drive at Republic. (http://www.charlestoncitypaper.com/charleston/third-annual-school-supply-drive-at-republic/Event?oid=5349300) We shopped for supplies, having fun thinking about when WE were back in school so many years ago, and looking forward to an evening of cocktails and supporting a good cause. On the way over the bridge, we even heard an advertisement for the event.

Imagine our surprise when the host knew nothing about the event. So we went to the bar and found out...nothing. No one knew anything about the event. We asked several other patrons who were also holding book bags of school supplies. Nothing. Finally, one gentleman at the bar said a manager had come out, and bought him a drink, but that event was cancelled. So we asked to see a manager. We were told he was out (at 10:00 p.m. on a Thursday??).

We figured we would enjoy a cocktail at least, to salvage the evening. We stood at the bar (with 5 empty stools), and a bartender directly in front of us, wiping glasses, for over 7 minutes. No acknowledgement, no order, nothing. And two other bartenders at the end, talking to each other.

At this, we gave up and left. Yesterday, we stopped by Mamie Whitesides Elementary, and dropped off the supplies to an extremely grateful Ms. Pounder, the principal, working outside at the school doing landscaping.

Republic, you dropped the ball on this in a big way...

P.S. Does it seem absurd that a bar bans ball caps inside, but then is selling a ball cap with their name on it?

32 of 34 people like this.
Posted by Beau Stevens on August 8, 2015 at 9:11 AM

Re: “Basil

"Best fried coconut ice cream with raspberry sauce, ever!!!"
...and everything else is simply the worst, ever!

1 of 3 people like this.
Posted by The Super Saturn on August 3, 2015 at 2:15 PM
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