Friday, August 1, 2008

Good service vs. Bad service (Rant)

Posted by Erica Jackson on Fri, Aug 1, 2008 at 2:57 PM

Last Sunday morning I went to brunch at Vickery's downtown. We were seated promptly on the patio, and after a bit of a wait, we got our drinks. After ordering, our food definitely took longer than usual, but we were kept busy with biscuits, refills, and when we got our food we didn't even consider the elapsed time to be worthy of a complaint — it couldn't have been much more than 30 minutes. Which is why we were surprised when our apologetic server came out and said that our meal was on the house because it had taken so long. And the tables around us were getting similar comps. I walked out feeling like a dine-and-dasher, but happy with my delicious free brunch and their customer service.

Four days later, I went to Gene's Haufbrau for dinner after the RiverDogs game was rained out. Again, the drinks didn't take too long, but it took at least 20 minutes for the waitress to come by and get our food orders, then another hour, at least, to get our food. An hour, for artichoke dip and a hamburger. When we finally got the food, it was lukewarm and some things were incorrect. A friend at another table waited much longer, and when he got his food, it was the wrong order. Most of the tables in the place seemed to be waiting on something. We were not offered a discount, and the waitress was barely apologetic.

Everyone has crappy days, but when you don't own up to it, it's inexcusable. The funny thing is, these places are owned by the same people. Gene's would do well to take a hint from ol' Vix.


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