RUDE & UNPROFESSIONAL! I wish I could give a -5 star rating. Very poor level of customer service and professionalism is displayed by the new owners Todd & Piggie Hines. I will never return to this store nor the North Area store and every parent that I come in contact with at my child's school, at work, church, shopping or in general conversation will be told to not patronize their establishments.
Readers: make sure to read Peggie's responses because you can read and "feel" her lack of professionalism in the tone of her responses. RUDE & UNPROFESSIONAL! NOT to go into details but she had the audacity to say to me 'I feel sorry for your children.' Really? The fact that my CHILD (1) was present was what stopped me from saying anything more than how rude you and your husband are. And please understand the proper way to address a grown woman is NOT 'Honey.' I am not your honey. And for your information I did not curse anyone at your North Area store. I called the NA store to in fact inquire if OUAC has a corporate location to file a complaint about the poor service that I initially received when dropping off my items. What I said was I don't know who the employee was but she was a b*#@! Peggie (and I am sure the name is spelled correctly because when asked for her name she unprofessionally came from behind the counter and stood over my shoulder and said "it's -ie make sure you spell it right." Really? What proprietor treats a customer as such.
Todd (Peggie's husband) then follows me out of the store and proceeded to launch personal one sided insults. Mr. Hines, very rude and unprofessional. Get a dictionary & thesaurus so that you don't sound ignorant when you spew your hateful words.
I will give credit where credit is due and will state that the new owners have improved on the look and smell of the store and the young ladies that are employed at the WA store are very polite but that won't last long with such rude and hateful owners and the poor level of customer service. FYI Peggie-Word of mouth is the best advertisement good & BAD!
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