I've had terrible experiences every time I've been to this Cinebarre, and I've given way too many chances. The first time I went, the food came out cold. We chalked it up to them being busy and decided to let it pass. The second time we went, we limited ourselves to just a plate of fries. Who can mess up fries? We wrote off the food for good once they also came out stale and cold. The third time we went, I stuck to just candy because there is no way you can mess up Milk Duds! Wrong. The waiter walked by my ticket three times and STILL never took it! Considering he actually stopped in front of my ticket and still ignored my order made matters even worse. Even so, I decided to give them one more chance.
This last time I went was the absolute worst experience I have ever had in any restaurant. I stuck with two beers before the show started, a fail-proof route. Everything was fine until it reached the last thirty minutes and I sat waiting for my card and receipt to be returned. I spent the last part of my movie experience stressing over where my credit card was and how everyone else in my row had theirs except me. By the time the movie ended I still had no card. Turns out she had given it to someone sitting two seats down from me.
Alright, so by now I'm throwing in my towel for Cinebarre. I wrote on my receipt that she had given my credit card to the wrong person and wrote a line through the tip. That was the first time in my life that I've never left a tip, and coming from someone who has worked food and bev for ten years that must mean something.
I go to check my bank statement a few days later, and the waitress wrote her own tip in.
I repeat : SHE WROTE HER OWN TIP IN.
After I had left a note saying she had given my card to the wrong person.
So my waitress went behind my back and stole her tip even after I had explained why I wasn't leaving one.
To make matters worse, it took me three days of calling to actually get ahold of the manager. When she finally found my receipt and admitted that she had in fact written in her own tip, all she said was sorry. In no way, shape, or form did she offer anything to convince me to come back or even that the waitress would be reprimanded.
Like I mentioned before, I've worked in the food and bev industry for ten years and NEVER, EVER is it acceptable to steal your own tip.
I recommend never going to Cinebarre unless you want to deal with terrible food, even worse service, and incompetent managers!
Powered by Foundation
© Copyright 2013,
Charleston City Paper