Brides: Please save yourself a HUGE headache and RUN! I do not want our experience to happen to anyone, not even my worst enemy on such an important day as your wedding!! The planning, meetings and professionalism PRIOR to the wedding were wonderful. We were so pleased and so excited! The tasting was great and we had heard and read fabulous reviews. Until this day I see the same great reviews, but most are from 2010. Ironic that the reviews get worse in the present day! New Dream is NOT what they used to be and funny that the negative reviews on here and other sites share the same opinions as us! You'd think he reads these and would care about his reputation and livelihood and do everything possible to prevent the same mistake happening over and OVER again! The owner and chef did not take any responsibility for how cold and terrible the food was on our wedding day. In fact, not only did he not take responsibility for his actions and what he was paid to do, but he actually blamed our guests for not taking food fast enough. He also said he put the food out when he was supposed to based on the timeline of events. Um, if things are running behind it's called BEING FLEXIBLE! Even if the wedding timeline was behind "on paper," it was not so far behind that the food would be freezing cold if it was heated up properly to begin with! The food was barely heated, there was no fluff or presentation of the display of food and the staff he hired was less than stellar. Sarah, the catering manager did not work our wedding as there were 2 other weddings that night besides ours. She was wonderful to work with however. Whoever WAS the catering manager with Eric at our wedding, didn't know what she was doing either to have let cold food come out. So not only was the product terrible, but New Dream lacks the customer service of making this situation right by admitting their mistakes and even possibly returning some money.
Specifics on food:
Mac N Cheese-dry penne pasta that is not mac n cheese at all
Shrimp and Grits-ice cold. So cold that the whole thing came out of the glass
Biscuits-ICE cold, made ahead and froze most likely to explain why some were so cold they were frozen. We ordered three kinds and no one could tell the difference between the three which either means we didn't get what we asked or they were so bad and mushy that you couldn't tell.
Bridal Party did not get a sampling of passed apps as they were promised since they missed cocktail hour for pictures
Passed apps-bacon wrapped scallops and stuffed mushrooms were a hit and I heard a lot of compliments
Pros: If you do need something extra like bringing in your own food for a station or surprise for guests or want your cake cut, he didn't charge for it. At least he didn't when we signed in the fall of 2010...
If you have already signed up with him, get EVERYTHING in writing or cancel if you can: how the food will be displayed, how it will be heated, how it will be KEPT heated (you don't bring out cold food and expect two little sterno's to heat it up!) and any other detail.
Totally not at all what you thought you were going to get. Very disappointed and so were my guests. New Dream should be called New Nightmare
Do you happen to have the complete setlist in order?
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