CHSqueen 
Member since Apr 25, 2010


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Re: “Smoky Oak Taproom

I was a huge fan of this establishment at first. Great food, great service! I am very impressed with the quality of the back of the house....food is incredible. I have been extremely dissapointed the last few times with the bartenders. I was raised in F&B, i understand the business and I HATE complaining about service. I understand busy, but I don't understand continuously bad service with the same bartenders.
For instance, I was in Smoky with fellow bartenders in the area who knew a few of the bar staff and we were taken care of like no other..so impressed!! I was in Smoky numerous times after this. Each time I have been so dissapointed. We have been ignored, and overlooked. One night we waited at the bar for 15 minutes with empty drinks, after our glasses had been cleared and we tried to get the attention of the tender....we were ignored. When we asked for our next drinks we were given the wrong beers, told them this and we still payed for it.
I keep coming back because I enjoy the atmosphere and food. I can't continue when I go to order shots and the bartenders are in the corner doing shots themselves. I am not high maintenance customer, I HATE complaining!!! Enough is enough. If someone won't be honest with you it won't ever change!
Food, managerial staff, atmorsphere, patio, location, waitstaff--amazing!
Bartenders--need to take care of females as well as they do males, not ignore people who may not be "regulars", and stop with the eye rolling.
I feel horrible for saying this but it's frustrating, especially when I see some of your staff at my bar and I take care of them as best I can.
There are two girls there that I want to give praise to. I believe their names are Jen and Mia? They have been great!! I will continue to come in when they are working.

Posted by CHSqueen on April 25, 2010 at 1:52 AM
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