You know it's a bad experience when you don't even get to the drink orders. We arrived to a virtually empty restaurant around 9:00pm and the nice hostess let us choose a table outside. There were 3 other parties of 3 outside and each table had a different server. One would think this is a good sign because you'll be sure to get great service! This was far from the case here. We never got water, never got a server to acknowledge our presence, nobody even came close to our table! We were hungry and excited about eating here after reading Stephanies blog, the prices seemed unbeatable & the menu looked more than promising. We waited close to 16-17 minutes before deciding it was time to go. As we walked through the dining room to exit we saw all 6 servers and busboys hanging out, talking and carrying on around the waiters station (which is located RIGHT AT THE DOOR TO OUTSIDE, so they can see outside and manage their tables..) As we left they just sort of looked at us, didn't say anything, didn't ask us if there was a problem. The hostess had her head down as we left, and a manager was nowhere to be found. Its unfortunate when you cannot get service for 2 people on a Saturday to a virtually empty restaurant. Its even more of a problem when there are 6 or so servers and some of them MAKE EYE CONTACT with me, but turn away quickly and run inside. Its a shame that this restaurant is being held back because of its horrifying service. We only waited so long because we were excited to eat the food and its a shame we didn't get a chance. Unfortunately i'll never spend a dime in the restaurant and i'll never encourage my friends to dine there. A restaurant with bad service (or no service in this case) just doesn't work in Charleston or Folly. Oh well, we'll see what happens with the next restaurant that will occupy the building.
I'll admit I was upset at the time and maybe shouldn't have been so harsh, unfortunately that's the way I felt at the time. For this I am sorry. I thank you greatly for taking your time to address the issue. As someone who's in the restaurant business I understand things happen, and appreciate your attention to the 'issue.' I'm sure i'll visit again, and by no means was I intending to get anyone in trouble, as some have stated before maybe I should have gotten up and asked for service. There's no need for convincing, the pictures of the Catfish & Country Fried Steak are enough to make my mouth water!
I was really disappointed with my brief experience at Center Street Kitchen last evening. We came in to a virtually empty restaurant around 9:00pm (you take a risk coming into places an hour before closing I guess..) and were greeted by a very nice hostess who sat us outside at the table of our choosing.. We sat...and we sat...and we sat...Servers came and went to the other 3 tables outside, buss boys filled water, and would sometimes look at us, but nobody came over. We waited 10 minutes and I said to my companion "We're leaving if another server comes outside and looks at us and nobody comes by to at least acknowledge that we're here." She insist we wait at least 5 minutes. We wait 6, and during that time 3 servers come outside and all ignore us...We get up and leave and walk through the dining room to exit and see 6 servers carrying on around the waiters station. What a joke this place is! Nobody even asked what was wrong as we were leaving, the hostess didn't say anything, and a manager wasn't in sight. It's a shame, i'll never step foot in there again, and i'll insist that my friends not visit there either. The menu looked good too and the prices were perfect - i'm sure the foods decent but when you have idiots waiting tables there its hard to get past it... Oh well - i'm sure they'll be out of business soon, that building is struck with bad luck.
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