"Matt Gallo" is a sockpuppet for the restaurant's owner.
Disappointing in one word is the experience we just had at this highly over-rated restaurant. We are locals (26 and 36 years) and very familiar with downtown dining options. We walked over from the Dock Street after a late afternoon Spoleto performance. We did not order "cocktails" or a first course (which seemed to personally affront our waitress). Long story short we waited over an hour for our entrees after being told by the waitress that she "forgot" to "hit send" on our order. The entrees finally arrived; I ordered swordfish which tasted more fishy than what my husband brings home straight off the boat. I sent it back and declined to order another entree because of the long wait.
The manager came over to our table and did comp my husband's entree. He then proceeded to very arrogantly and condescendingly inform me that the crab roe was responsible for the fishy taste and further enlightened me by telling me it was an acquired taste. Of course the implication being that I am not nearly sophisticated enough to appreciate fishy crab roe. I understand that the staff and chef do not care about this bad experience because they do not need or want our business. We will not return.
So I guess I'm a sucker. I saw the bad reviews and figured it couldn't be THAT bad. And if it was I thought it might be fun to see. It's exactly like the negative reviews say. Sorry. Make changes now, before it's too late!
And c'mon, the 5 star reviews from people who obviously are connected to the place (i.e. have only posted one review or 2 and the other was for the Sip in Mt. P.)? That's so 2007!
Two of the 5 star reviewers here have exactly one post on this site. The other two 5 star reviewers have exactly two posts each, their others being 5 star reviews for the Mt P Sip. Nice try. Now go do your sidework.
I have always had excellent service here. The ambiance is appropriate and the food is great. It is one of my favorite restaurants, and I'm so glad I don't have to leave West Ashley to eat there!
I agree with the "weird identity crisis." We went for date night, which was definitely a mistake. All seating is group seating. Unless you want to sit at a bar, or at a table with other confused couples, this is not a date night spot. It was dressed in stainless steel, served wine and charcuterie but yet nachos and beer? And the peanuts on the floor? The service was okay at best. Not trying to rip on the place, but I was genuinely confused. I guess the fact that it's trying to be everything and has group seating means it would truly be an excellent place to meet a bunch of friends. Maybe I was just expecting something different, but I wasn't excited about this place.
As a 28 year old business owner myself, it amazes me how untruthful and off target many of the reviews I read are. I live on James Island and have had lunch here twice and dinner here 4x. Their food is always fresh and their service is always A+. This is what James Island needs but yet people on social media are determined to be heard. I recommend trying this place out yourself and developing your own opinion because it is my favorite place to go with my family and friends.
absolutely beautiful food and well prepared my only caveat is a little salty but i got everything fried so thats probably my problem.
God bless people who provide safe poultry.
Ok first this is a dive..however this is not a negative. Draft beer not ice cold, bologna sandwich is great but too expensive and to small..i mean two slices of bologna, really! Jerky is great..i ordered the Chili with meat and sausage. I thought they gave me the vegan one but they said no. So good luck finding the meat in it. It was also the WORST chili I ever had. They are lucky I gave them a 3.. a good place to drink though.
We have often visited over quite a few years. I can say,that fir the past 3.5 years,there has been zero disappointment . All ordered items were just exquisite . Matters not if fried,broiled,etc.,they know what they are doing. The salads are first class too,of course. I particularly love the crab cakes. Reservations are smart on weekends.
Thank you for providing Low Country Families with SAFE poultry and for being Earth conscious Responsible Farmers <3
I see people still love to hate Halls. It is a great Restaurant and I wish I could afford it more.
I live in NYC and here and have to tell you this place has the best service I have seen in a steak house. The food is great and the owner and his two sons make sure that everything is taken care of. I go their at least once a week when Im in Charleston, its almost impossible to get a reservation after 8PM and the place is packed every night. This is my favorite place in town.
Awful, son at the door is rude and they treat you like they dont want your business. Come to find out they have bought other restaurants downtown and they all are failing!
Absolutely my favorite seafood restaurant in Charleston!! Great food, excellent service and owned by a local family. Go try it and get hooked.
Yeah, agree with everything already said. Three of us planned to eat dinner here two weeks ago, despite the fact that there are no prices on the website menu. Super lame, already indicates you're mainly focused on profit, not longevity. I'm not going to say something bad about someone I don't know, but the owner wasn't very pleased when we told him we were just stopping by for a beer, not dinner. I just threw it back in his face. You can't really talk down to new customers because we made a decision you didn't like. Doesn't work that way. If people are leaving, you should want to know why, be friendly about it, cut the would-be customers a deal, a beer or sweet talk them into staying. What you have to do when you are starting up a new restaurant in this ultra-competitive environment. While we wanted to chill and scope the portions, prices, and vibe, it didn't take us long to check out. I didn't see this ridiculous mustard charge yall are talking about, but I took one look at the place, and said it won't make it to April 2017. Charleston has some pretty high standards, so you gotta play the game I guess. Agree with the identity crisis comments. Look, I hope every business succeeds, it's good for the city, jobs, and the owner, but they're going to have to mix it up, and sweeten up...bigtime.
Ate here for lunch today. Food was very good and our server Danielle did a very nice job.
Ate here for lunch today. Food was very good and the service was great.
Have been several times. Food is great and the service is always solid. Really enjoy it here!
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