The bier card was a golden opportunity to set BSB apart from the pool of comparable establishments. If anything, that should have been focused on for success only. Otherwise when you come down to saying that outside of the bier card, you are just like everywhere else, that really hurts in promoting your brand. If you are just like everywhere else, why don't I just go everywhere else?
I will cut some slack on the servers and their lack of knowledge since that takes time for most new places to overcome. I may try BSB again in a couple of months to see if they have improved. But if they are either no different or if what makes them different is not better, then I don't expect this to be a true and successful biergarten for the many in Charleston who are well-versed in beer.
It's frustrating because if you want to order a beer from the taps throughout the restaurant you have to use a prepaid card which charges you by the oz even if only foam comes out. Also hard to view the selection of taps when the restaurant is busy also feels like you're intruding on other customers dinner if you want to go get a specific beer. Then if you want to order from the bar or waitress you only have 13 beer options total. I see what they were trying to do but didn't quite enjoy the experience.
I enjoyed Bay Street Biergarten's beer selection but have to agree with the others that the prepaid card is a scam. Watch out for the free pour, the get you by charging you for half of a glass of head each time a keg is changed. I paid 60$ for a card and was denied my Bombay Sapphire gin martini at the bar, which is unacceptable. And also, what's the deal with the community tables and the fact that one person has to pick up the whole tab? That's not how a community table operates. I like how the poster 'easydoesit' gives the restaurant 5 stars in order to bash a fellow reviewer. That smells of an inside job. Hilarious! In other news, the beef jerky was great!
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