if there were zero stars available...
first as a regular traveler to the great city of charleston i would like to say that this city has always offered the best service and selection. i have travelled all over the country and always find my way back to this city for the most memorable experiences.
with that said i want to share one of the most disturbing experiences to date.
after being molested at the door by an overeager family member i had to wait an hour and 20 minutes past a reservation time in a noisy crowded bar area. The music was obtrusive and loud, clientele obnoxious and the bartender slow. One of the brothers kept assuring me a spot would open up but after getting a drink dumped on me i went to the bathroom to clean up. I opened the unlocked door bumping into a gentleman and a woman leaning over the counter engaged in either some sexual act or drug use. This is where things got weird. the man in the bathroom was the owners son! what kind of place are they running!
i grabbed my date appalled and left immediately.
Someone needs to look into this place. They are either running a brothel or a crack house.
lousy crust, enough said
Things wrong from my visit last summer (and only visit).
1. Wait staff took over 10 minutes to say hello to the table (We, a 4 top, were 1 of 4 tables so they weren't weeded)
2. So much dust and crud on the walls that it was NASTY to look at.
3. Lack of management intervention during a scuffle between two employees. Curse words flew rampant out of one guys mouth involved in the scuffle.
4. Wait staff (all four servers), hostess and bartender stayed by the bar and talked the whole time. Drinks stayed empty and the cook had to walk the food out due to our "server" chatting at the bar.
5. Management promised gift certificates mailed due to our horrible experience to make up for the scuffled witnessed but they never came.
6. Food was marginal at best.
7. The best part was the cook who walked our food out and checked on us 2x due to our waiter loving to chat with other workers.
I've run a restaurant and I never would have allowed this lack of service to take place. I will never go there again and when friends ask, I am very honest about my experience there.
Nastiest lasagna....how do they stay open? Gross.
Very Slow delivery and they never get my orders right. I think i need to find a new place to get delivery.. Plus they dont give much to eat.
Every time we have had Black Bean deliver to us they always forget several items from our order and we never get a receipt as well. Worst delivery. Always getting the order wrong. Called back to tell them and they just put me on hold and I've already been waiting over 10 minutes. Enjoy their food but getting it delivered is just a complete waste and a nightmare.
Total Garbage. Do not get a CSA from them. They claim they grow their own produce, but alas, all they grow is more and more paranoid and resentful. When asked where the produce came from they claimed it was from their farm. I went on a tour of the farm and there is nothing growing there. At all.
Totally fixed contest in the Charleston City Paper. Yobe of West Ashley? Are you serious? Laughable! Ha, ha, ha!
Sadly, I can only review the customer service and the decor, not the food. I tried to eat at Heart on a recent Saturday and when I walked in it was busy, but not hectic and we were the only people waiting (just 2 of us, not a big party). No sign indicates whether to seat yourself, or wait to be seated. There was a young man behind the counter (within direct eyesight, and less than 6" away) but we were ignored by him for 2 minutes until he finally said in an off-handed, almost annoyed manner that he would help us "in a minute." TEN, minutes later he was still ignoring us despite still being behind the counter and still attending to other customers at the counter off and on. This young man pointedly avoided eye contact, and when one of us approached the counter again to pick up a menu to hopefully, and subtly, "remind" him that we were still waiting, he continued to refuse to make eye contact and turned his back without saying a word.
After 10 minutes of being ignored, we decided to leave and take our business elsewhere on JI and where we treated like we existed AND had a great lunch at another restaurant.
As for the decor, it's open and bright, if not a bit bare. The restaurant smells really good when you walk in, but as noted above, sadly I cannot attest to the food. The noise, however, is really loud, probably because there is nothing to absorb it in the concrete and cinderblock construction. Even without being seated I could barely hear anyone, even when 2 feet away from me.
I hope that I caught the Heart Woodfire Kitchen on a very, very bad day, because I like supporting local JI restaurants. However, I'm not sure that I would use my time giving this place a second chance when I know that I can go elsewhere and actually be acknowledged within 10 minutes of walking in. Sadly disappointed.
Horrible service. Almost 1.5 hours for dinner. Every time is a long wait. Wish we had a better pub in West Ashley
I won't go into the whole ordeal...but based on my families experience on a single visit...I have no plans to go back.
Service was weak even though we were seated 6' from counter and there were only a couple other patrons. Waitress was more involved with setting up shop & organizing rather than waiting on customers. Meanwhile, one of the owners(?), a woman, is walking around with a glass of wine in hand and offers no assistance.
My meal came out separately and long after everyone else was served...in a party of 3. Food was not appetizing and bit 'off' from one would expect of familiar dishes.
No thank you.
This club SUCKS! I ended up going to the dive next door Big Guns! First of all, I had to explain my outfit to the stupid ass bouncers who said what I had on was not appropriate. (Deisel brand sneakers, Takeshy Italian jeans, an Armani jacket and a Ralph Lauren pull over, yeah over 400 dollars of apparel.) After my explanation and entering the club, I see everybody in outdated pleated Roundtree & York pants and antebellum Claiborne dress shirts with loafers that had rubber soles!! And that's just the start. I get there and everybody is standing on the floor NOT dancing, and the music was 90s rap remixed. I came there to dance, so I did. When I wanted a drink the dizzy, dyed blonds recognizes everybody but me! (and my friend and I were the only off-colored people there, so noticing us is like noticing a black furred rabbit in snow). I highly defend them for not recognizing me because of my skin tone, just poor service. After we get the drinks, which were decent, a fight breaks out and they let a guy who was blacked out back in the club! After that, I just left to BIG GUNS next door, and ENJOYED the rest of my night there.
I wouldn't go there ever again, even if I purchased JCPenny's brand pants.
Just like Will Huggins post above, we no longer patronize Cinnebarre since December 2012. They tried to tell us they would not accept our Groupon as they were no longer accepting them. The Groupon said this certificate never expires with the original $15 we paid for it. I absolutely refused to pay them an additional $15 and told them to take it up with their manager and Groupon. They literally chased us down in the foyer to discuss with us. Apalling. The "manager" claimed she would get in huge trouble if we didn't pay the $15 in cash. Sorry, not my problem.
The service has been going downhill, servers are hard to find for another round of drinks, and food has been coming out cold and wrong too many times. We are done.
The cliff notes: long time patron, significant drop off in service recently, don’t honor promotion, give chance to address privately, get no response.
I have exclusively patronized Cinebarre-Mount Pleasant for the last 3+ years (averaging at least 1 movie, if not more, a month during that time) and even posted a review in June 2012 giving a glowing review indicative of the previous three years of seeing movies there. However, my experience over the last four months has been extreme disappointing marked by multiple instances of poor service and, in the last instance, refusal to honor a promotion advertised on their website (Breakfast Club promotion – all shows before noon $5; the offer is still posted on their website (as of 01/16/2013), but they won’t honor it). Due to great service in the past, I wanted to give them the opportunity to discuss my concerns with overall service of late and the failure to honor an advertised promotion, so I wrote an e-mail to the local manager listed on the website and copied the CEO and the Operations Manager on Sunday afternoon. I was hoping to receive a response; I even included my phone number in case they wanted to discuss it over the phone rather than via e-mail. It has been three days and I haven’t received any response from them. I am usually a pretty even keel guy, but after giving exclusive business to someone, singing their praises numerous times, and giving the opportunity to privately discuss the issue and getting no response – I was irritated. Below is the e-mail in its entirety (except for my phone number removed and the name of the manager). Figured as often as I recommended them in the past, I could at least let some people no what I have experienced lately.
For the last three plus years, Cinebarre has been the only movie theater I have patronized in Charleston. That number for my wife is even longer – she has been attending movies at Cinebarre exclusively since it opened while she was attending College of Charleston. Not sure how our movie viewing frequency compares to others, but we average at least one or two movies a month at Cinebarre. I can count only two times when we saw a movie at another theater in Charleston and in both those instances the movie wasn’t being screened at Cinebarre (Waiting for Superman and Moonrise Kingdom). One of our first dates was at Cinebarre - Mount Pleasant and being from Columbia, SC (and living there at the time) where the only option for wide-release movies are corporate behemoths, such as AMC and Regal, I was blown away by the experience offered by Cinebarre – major Hollywood releases, good food, a great craft beer selection all while maintaining a reasonable ticket price and supporting a local business. The convenience of Cinebarre has been great as well - we moved into our condo off Coleman Blvd in August of 2010 and often walk to Cinebarre. We also loved the fact that while Cinebarre is a franchise, we always got a locally owned feel at Cinebarre.
During that time we have been extremely pleased with our experiences at Cinebarre and spread the word about Cinebarre on a regular basis – letting friends new to the area know about it, showing friends who have lived in Charleston for years what they are missing by not seeing movies at Cinebarre, and taking friends and family who visit us to Cinebarre when they want to see a movie while in town. Unfortunately, four times in the last four months we have had disappointing, sub-par experiences while patronizing Cinebarre – Mount Pleasant.
On one occasion, while attending a movie with friends, my wife had to go to the bar twice during the movie in order to get service as the waitress did not come around after the first order at the start of the movie – despite my wife’s group having their order sheet displayed.
On another occasion, we attended a movie with another couple and arrived twenty minutes early to get a good seat and get drinks before the movie started. We waited ten minutes with our order sheet raised and never saw a waiter/waitress come into the theater to take orders; my buddy and I decided to try to get drinks at the bar. We waited in line at the bar while the bartender took and fulfilled orders for two groups in front of us, when it was our turn, she stepped away for a minute and then came back and said we would get our drinks faster in the theater. We explained we had been waiting for ten minutes without a server entering the theater; she looked miffed and then told us she wouldn’t be able to get our drinks for awhile because she had to fulfill orders coming in from servers. Irritated and wondering why she could serve the two groups in front of us, but not us, we returned to our seats. Because of the ordeal, we declined to order any drinks when the waitress finally came around.
On another occasion, we encountered extremely slow service again along with an inconvenience with seating. Since it was a Tuesday night with the $5 ticket special, we arrived more than thirty minutes early to secure a good seat and allow adequate time to get drinks. Upon entering the theater, we found the first two rows of the preferred stadium seating section “reserved” and with the rest of the theater filling up, we resigned to sitting in the first row nearest to the screen. I was curious about the “reserved” seats since we had never seen this before in three years of patronizing Cinebarre, so I asked the bartender about it and she indicated they were reserved for friends of the manager. I was slightly baffled why this was being done on what is likely one of the busier nights of the week due to the ticket price promotion. As a consulting engineer, I understand that some clients deserve special treatment on occasion, but I would never provide special treatment to a client to the detriment of another - we arrive early to get a good seat but end up in a less ideal seat, while the people with reserved seats stroll in during previews to prime seating. In addition to the seating, service was extremely slow at the start of the movie in both placing the order and receiving the drinks.
After each disappointing instance we chalked the experience up to an off night – a one off. My wife and I griped a bit to each other, but figured the next time would be back up to the usual Cinebarre-Mount Pleasant service. However, after our experience today, Sunday, January 6th, I don’t think we can give Cinebarre-Mount Pleasant the benefit of the doubt anymore. We have seen the Breakfast Club promotion on the website offering $5 tickets for all movies before 12 pm on Saturday and Sunday for awhile, but we had never taken advantage. We decided last night to see Les Miserables at 11:50 AM and take advantage of the $5 ticket price promotion and put the money saved towards lunch. We reached and ticket booth and were surprised when the cashier said it was $15.00 for two tickets, I asked her why they were not $5 a piece with the Breakfast Club $5 ticket price promotion. She indicated that only applied to the first round of movies; I told her the website said any movie before 12 PM and that this was the first showing of Les Miserables today. She said the $5 ticket price didn’t apply to this movie. Since it was 11:40 AM, we decided to pay, get a decent seat, and discuss it with the manager after the movie. Perturbed regarding the pricing and the failure for the cashier to give an explanation for the discrepancy between the website and what was being charged, we elected not to get lunch and beers during the movie. After the movie I asked the bartender in the lobby if I could speak with the manager, she asked if she could assist and I told her our confusion about the ticket prices. She was very cordial and explained that the promotion now only applied to the first round of movies around 10 AM. She indicated the posters onsite had been taken down, but that the website advertisement had not been corrected yet since it was controlled by a separate marketing group. She indicated several other people had asked about it as well and been told the same thing – no other resolution other than basically - we made a mistake, sorry, but it is what it is. Perhaps I should have pressed to discuss it with you, but it appeared precedent had been set and the policy wouldn’t be altered, so I didn’t see the point.
For lack of creativity, today was the straw that broke the proverbial camel’s back. At this point, while disappointing, I don’t see us continuing to give our movie patronage to Cinebarre-Mount Pleasant despite years of spending our hard-earned money almost exclusively at your business. We are fortunate enough in Charleston to have other theaters which offer a break from the traditional movie experience – for the about same price as what we paid (actually fifty cents less per ticket) at Cinebarre-Mount Pleasant, we could have seen Les Miserables at Terrace Theater and still enjoyed a craft beer. We may have to drive further - we live off Coleman Blvd in Mount Pleasant, so we have always loved the convenience of Cinebarre – and eat lunch or dinner before or after the movie, but based on recent service, we will give another theater the opportunity to earn our patronage.
If you would like to discuss further, please feel free to e-mail me or call me at XXX-XXX-XXXX. It is a shame that $5 – the price difference between your website advertised price and what we were charged – will result in us taking our business elsewhere. Perhaps in the future we will give Cinebarre another chance, but in the interim we will be enjoying movies at other local theaters.
I had the worst experience I’ve ever had at a restaurant, and I eat out quite a bit. I’ve lived in Charleston for almost 7 years and have gone to just about every restaurant in the city. We went to Alluette’s tonight with a Groupon that was expiring tomorrow, so we expected the place to be crowded, even though it was a Tuesday night. We had also read about the restaurant and knew the food was prepared from scratch, so we expected to wait for a bit. We were seated right away when we arrived. It took about 15 minutes for us to get our drinks and place our orders. We were ok with this, since the place was busy, and the owner/waitress was nice about it. Things proceed to go very much downhill from there. We both ordered entrees, and I ordered soup, since I was hungry and figured that would be served quickly. I was very wrong. After waiting about an hour and 45 minutes and seeing 4 other tables who arrived after us receive their salads, I finally got the salad that came with the meal, only because my husband mentioned it to the owner, who only made excuses for the bad service stating that they mostly took reservations on Mon, Tues, and Wed and had a lot of walk-ins tonight. At that point, we had had empty iced tea glasses for about 30 minutes, and it took another 15 minutes plus asking multiple times/people to get a refill. We also mentioned the service to our waitress who also had multiple excuses, and asked us if we had researched the place, stating that if we had, we would have known that everything was made fresh, which means it would not be served quickly. I actually had researched the place and expected the service to be slower, but not receiving a salad for one hour and 45 minutes and not receiving our entrees for 2 hours and 30 minutes still seemed excessive to me. When my husband asked the waitress if they had researched how Groupon works , in that most people use it at the last minute, she replied that that was “retarded,” since they gave six months to use the Groupon. It wasn’t until well after we expressed our dissatisfaction to both the owner and waitress and had our entrees that the waitress asked if we would like a piece of cake or a cookie on the house. We declined, and when we paid our bill, we were charged the full amount of our meal. We had hoped that they would do something to make up for our awful experience, but no luck there. While we were there for 2 hours and 45 minutes, we saw multiple groups leave before receiving their dinners, and we talked to multiple tables who were also having the same bad experience we were. I almost can forgive most of what happened, since they seemed to be short staffed and not prepared for having Groupon customers, but the way we were treated by the owner and waitress was not acceptable. We were only given a half-hearted apology after speaking with them multiple times, and nothing was done to make up for the wait and bad service. Not to mention the food was not very impressive. The fried chicken was good but nothing exceptional. The lima bean soup was probably the best thing we had. The fried shrimp had no flavor at all. There are so many wonderful restaurants in Charleston. Don’t waste your time here.
The Wreck is the worst restaurant in Mt. Pleasant, in my opinion. Before someone says "you don't get the dive restaurant thing," I do get it. See my review of Bowen's Island. I love dives, and I love local seafood. I hate mushy poorly fried seafood. We had originally tried the wreck back in 2008, simply based on the story about the place. During that experience, service was slow, but not horrible. The food during that visit was ok, but not worth the price ($18 for fried shrimp, I believe).
Fast forward to December 2012. We decided to give the Wreck a second chance, as we were hungry and wanted some delicious fried shrimp. We arrived about 30 min after they opened, and about half the tables were occupied. It took about 20 minutes to get the server to take our drink order. I would say it was another 10 minutes before she took our food order, which was simply two menus with items circled in red. I ordered fried shrimp and fried scallops, while my fiance ordered fried shrimp and fried oysters with she crab soup as an app. We didn't see the waitress again at our table for 30 min after that. When she arrived, all she had was two dinner plates and no soup. We quickly asked about the soup, which must have been forgotten. As we looked at our meals, we realized they were all wrong. I had received fried oysters and fried scallops, while she received just fried oysters. No shrimp to be found. After the waitress came back, we told her about the errors, so she took the plates back and agreed to not charge for the soup. 20 minutes passes by, and we finally get some soup. The soup was just ok, by the way. 5 minutes later, new dinner plates arrive, along with a soft shelled crab (didn't order that). The dinners were wrong again. This time I received fried oysters and grilled scallops, while my fiance received fried oysters and grilled shrimp. At this point, we were 1hr and 30 min into dinner and starving, so we just ate what we got. The fried seafood was mushy, and not flavorful. The grilled stuff was ok, but not what we ordered. The combo meals cost $21 a piece, so we just paid for overpriced seafood without even getting what we ordered. I am not sure how this place is still in business. If your service and food are poor, what do you have that brings people in? My only guess is that the articles talking up the place have made it a dive tourist trap. All I can say, is that I will never go back to the wreck again.
Let me start off by staying I've been to Shelter on 4 separate occasions with each visit impressing me less than the last. I can honestly echo previous comments that the food is nothing spectacular and the service is absolutely awful. I gave them the benefit of the doubt the first two visits (with them recently opening and still working out the kinks,) but after my last lunch visit and TWO HOURS later I will not be dining with them any time soon. If the food was something to brag about, or the place had more than 10 people dining, I might put up with a little wait. When you're several weeks post open and still have serious service issues, problems run deeper than just the occasional server having a bad day.
On my forth visit, which was for a happy hour with friends, it is only fitting that the bar service is as slow as the food service. @edoksa, i'm surprised you found ice in your beer with the 20+ minute wait I had to endure for a single beverage. Living in Charleston, even during the cooler months, ice shouldn't stick around that long.
Also, the atmosphere isn't very relaxing. At least put some kind of partition between the deck and Colman Blvd to reduce the road noise and cut down on the exhaust inhalation.
I hope the owners take this review and the others above seriously because adjustments need to be made for this place to be successful.
Worst service in Charleston.
Finz is a nice place except for one problem: they have those damn roll up doors between the inside smoke free area and the outside addict area, so the addicts can just stand in the doors and blow their poison inside.
They leave these doors open so the poison gets in the smoke free area.
I won't be going back.
As with all non-smoke free places like this, the actual rating is zero stars.
The Wreck or poop in my mouth....? hmmm... If I order the poop can i split the check?
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