After quoting us almost $1000 in new duct work, we had a second opinion. Work was not needed and we canceled service. They agreed to refund the deposit. However, never did, refuse to take our calls. Horrible way to treat long term customers. Now that we have checked Better Business Bureau and County Court. We see a LONG line of complaints and small claims cases against Bob Whittemore and his company in the past few years. Stay away.
Same good 4 reviews everywhere. Sure. I understand that one can't make everybody happy but I couldn't understand why 1st Choice, which is now not even an option for me, didn't answer the 100 calls we had to make to even find out why they wouldn't show up for work. Finally, after 2 weeks after the service start date quoted on the invoice, some people just came and ripped off all ducts, piled them in the back yard and disappeared in an hour and a half with half of the money for a complete airduct replacement. After 3 days without a working AC and no update as to what in the world they had been doing, I finally get somebody on the phone who started talking about how we should all blame it on the weather. All I want at this point is my money back. An HVAC specialist has already been contacted. And yes, it's "an", not "another" HVAC specialist.
But check this out:
This was the worst experience ever! This company is a joke! Don't waste your money!
This company provided me with a brand new heating and air system for thousands less than different corporations quoted. i'm terribly pleased with the service and expertness. i was therefore happy, I hooked them up with employment for my neighbor. you'll be able to contact http://simmcohvac.com/ for services.
I am in complete agreement with chaschef. This company provided me with a new heating and air system for thousands less than other companies quoted. I am very happy with the service and professionalism. I was so happy, I hooked them up with a job for my neighbor. Thanks again 1st Choice.
Great service. My air flow has never been better. Reasonable for this type of work. I saw this bad review and I know from being in the service industry that you can't make everyone happy. I am glad I gave them a shot! They fixed a duct problem that no one else could. Thanks!
order your own AC unit heat pump type for around here with at least a 14.0 SEER rating from the Internet, many good deals and they will ship it free most of the time right to your door . Had it installed in one day with all the extra required outside Disconnects for safety codes. Been operating for a year now and is doing fine , and my Electric bills are less than last year. Find a good AC man that knows his business. Plenty of them around.Try Angies List.
This was the worst HVAC service I have ever recieved. I had an air conditioning unit installed by First Choice and it did not work for even 6 months before I started having issues with it. Now i have been waiting for 6 months to have my air conditioning unit fixed. It took them nearly 4 months before they attempted to fix it ( not only do i not have ac but i didnt have heat in the winter time) Finally it was deemed unfixable and needed to be replaced 2 months ago. I have since been waiting for a new unit and have received excuses after excuses as to why First Chioce could not get to me. Honestly if i could have given this company no stars I would have. It is a joke that they call themselves First Choice... try again... Last Choice.
Excellent products and personal service.
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