@ eastoak: here's what I got from your review: service is slow, indifferent, and inconsiderate, food is average, 3 STARS!
Good service doesn't require "Southern sugar coated niceness", whatever the fuck that is. A little respect goes a long way.
Everything said by the two most recent reviewers is true: it takes forever to get your food, even if they aren't busy; the owner will carry on lengthy personal conversations while you are waiting; the people working there rarely know how much anything costs and it takes a while to pay. I think we have become so accustomed to super polite, fast, and cheap that any perceived inconvenience seems much bigger than it really is. Queen Street Grocery is not the place to go if you expect standard Southern sugar coated niceness, or if you are in a hurry, or if you want incredible food (the food is good, but don't expect to be blown away). Instead, if you go there, appreciate what it has to offer and accept it for what it is: a small, kind of quirky neighborhood corner store with crepes and coffee.
The last 2 times I've been there, the staff have been lackluster at best. It's close to where I work, but I've been scouting and trying other places since August. It's too expensive for what you get and the staff need several lessons in customer service or something. Or maybe better staff should be hired by management?
I didn't argue any of your points because I believe that you don't have the capacity to comprehend any comments against your point of view. Because after reading several of your comments, not just about Bottles, I have come to the conclusion that YOU are the most important person in your life. Carry on...
I went to Queen St. Grocery recently and had a terrible experience...as stated in previous posts, the owner was unfriendly and engaged in a 5-minute personal conversation with another worker while I stood at the counter, 2 feet from her, waiting to order. As I approached the counter for the 2nd time to purchase another drink, she did the same thing with a wine rep. Not apologetic or friendly at all when she finally decided to acknowledge my presence each time. Next, I was presented with the most bland hummus ever created...and a soggy crepe arrived 20 minutes later. The place wasn't busy at all and I left $20 poorer & very disappointed. Maybe I caught her on a bad day (she was complaining about commuting from Hilton Head), but I still won't be back.
I will just give them 5 stars like everyone else who has absolutely no clue does; will that make you happy.
I notice you don't argue any of my points, likely because you do not have the capacity to argue them.
My comments can be used by the owners however they wish. My hope is they use them to make things better.
I based my opinions on about six visits.
Hey ALEYEAST, do you ever have anything nice to say??? Are you one the co-owners of the CBX?? Is that why you insist on putting down Bottles and Total WIne???? Just wondering...
This is a mini total wine (some staff included).
Wine selection is fairly limited, Beer is probably a quarter of what CBX jams into their store, and about equal toi the better piggly wigglys. Lot of losers mixed in to the beer section; in about a year people will be cautioning you to watch dates on the beer. Liquor selection is good, but poorly organized.
I also hate placing the same item throughout the store, very annoying.
Staff is not at all educated in the products (this goes up to management)
Super excited about this great addition to Mount Pleasant. Really enjoyed the tasting last night. Silver Palm is a great wine and so glad I can now buy it in Charleston. Love all the choices. The staff is so knowledgeable and friendly. Plus the prices are great too!!
@Timmons, my first thought too. why would they need seats? Also, too much of a liquor selection? I have never heard of such a thing. Bottles is a great addition to Mt P and I will surely do most of my wine and liquor shopping there.
I've been there three times and welcome their selection to East Cooper in general. I didn't get to the Grand Opening, but was there just after the soft opening and since. It isn't Total Wine, but then it is a third the size and actually in my (work) neighborhood. I would say that wine diversity is their area of least strength and the "beyond too large" liquor selection certainly could have been sacrificed a bit to this end. However, I certainly had no trouble finding something nice in the bourbon department. Local Terrapure FTW!
The growler station is plentiful; I've been able to find a good price on whatever kind of wine or beer I was seeking, and the staff is legitimately friendly and helpful up to and including recommendations.
@Mr. Connoisseur, Esquire: I have to take exception to the comment about egress from Moultrie Plaza, though... there's a traffic light for left turns, three other exits for right turns, a side street to cut over to Shem Creek. Heck, I'm sure you could land a helicopter in that lot if that's what the problem was. Between that and the seating comment, you lost me.
When did seating become expected in alcoholic beverage retailers? Inquiring minds want to know.
So when did they have 2 "Grand" Openings? They had what in the world of retail is called, a "soft" opening a few weeks before. But I only saw and heard of 1 Grand Opening. And I agree with nofaith, lawyers should stay out of liquor stores on their lunch breaks... And their beer selection is pretty good. They don't have room yet for singles, but I was told that would be in the near future as well.
Ahhh...attorney's who go to a wine store for lunch. At least you aren't surgeons...
Great addition to East Cooper. Hate making the trek to West Ashley's Total Wine.
I'm confused by the hoopla about "Bottles", but more so that they felt compelled to have not 1, but 2 Grand Openings in the last 5 weeks! Why is that? I have to admit I so looked forward to a store like this coming to East of the Cooper for quite sometime like a lot of people. So, when I recently read in late November that they were having another Grand Opening Celebration I decided to take a few of my attorneys during our lunch break. I have to be honest...much to all of our dismay we were extremely disappointed with the wine and beer inventory as well as the selections we saw. The wine and beer sections are smaller than what I would've expected from the marketing/advertising I saw, but the liquor store was beyond too large. I guess the old saying is spot on in our opinion of Bottles, "don't always believe what you hear or read"!
Positives: Pricing is fair, but not great; staff is friendly!
Negatives: Wine and Beer inventory and selections; Walk-in Cigar Humidor was non-existent with tiny inventory and selections; No place to sit down if you wanted too; Bad location and extremely difficult to get in and out of Moultrie Plaza!
The store has a nice selection of beer and wine...Cigar Humidor needs some help...As for the liquor, Dantes right down the street next to the Pig has the best prices in town for booze...And the staff is easy on the eyes!
We went for the opening party and had a blast! Such a great staff, kegs, awesome selection and parking! Makes me want to throw a party.
This place is awesome! I have already been twice as its the only place around where I've found a huge selection of wine, beer and liquor all under one roof. Their wine selection is incredible – and at great prices. We have been needing a beverage superstore like this in Mt Pleasant for a long time.
Well played, Josh. Well played. I'll file this under "high-quality internets."
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