WORST CUSTOMER SERVICE EVER ! How are they opening up a 3rd location if they are stiffing people on restaurant.com coupons ? The owner needs to take some business courses, and the Summerville location is a complete joke ! The fans of the downtown location are preppy/trendy white kids who obviously have never eaten mexican food in California.
I used to live down the road from this place and was always a huge fan of their food. I will never go back after what happened the other day. While our waitress took forever we chalked it up to how busy it was since the Cajun Fest had just ended. But while looking around for our food (which took almost 40 minutes to get there) we noticed one of the employees go into the bathroom with a girl. In a bathroom with no stalls it was pretty obvious what he was going in there to do. After about 15 minutes he and the girl returned and he went back into the kitchen. I wrote a note on our receipt and told the waitress who tried to assure us he didn't work there. Yet he was wearing their uniform and alternated between the kitchen and behind the bar. After this experience I will not be back..
We were seated upstairs and the noise from below flooded the stairwell and echoed horribly. It was so loud we gave up trying to have a conversation. The food itself was okay, but it was overshadowed by the dry aged steak. It had a very pronounced funk that tasted like eating Parmesan cheese rind. I have had dry aged beef several times and a bit of this flavor is expected, but this was excessive. When our waiter finally showed up and we told him he said it would take 20 to 30 minutes to get another entree. My partner and I shared my meal instead.
With all that, the worst part was the host. He was a strawberry blonde man who obsessively smoothed his hair between interrupting people to welcome them to the restaurant. Based on other reviews I assume it was Billy. What he does is patently *NOT* warm and friendly. He is boisterous and overly familiar to the point of being creepy. I felt like I had walked into the house of a serial killer and he was trying to "act normal" so we wouldn't notice the bodies under the stairs. We timed our exit to when he was at the other end of the bar, hoping to avoid him. No such luck. He burst through the door just as it closed to accost us one more time. We fled into the night.
I won't be back. I fear for my soul and I value my taste buds.
Blackened doesn't nessisarily mean it's bbq. Dry chicken, burnt sausage, and tastless bbq no wonder they provide so many different sauces to drown the flavor into the food with. Top that off with a rude staff and you get a James Island local that'll be driving to Home Team for his BBQ fix.
I will never come back. Between the awful service and the blatant disrespect from management, Smoky Oak has lost a James Island local forever.
Came to this restaurant with my BF and 5 other people. Food was ok. Then it came time to pay the bill and a grey haired old man who claimed to be the manager handed us one ticket and pointed at a sign that says the bill could not be split. I ended up putting 200$ on my credit card and then proceeded to get yelled at by this man who claimed to be the manager. I asked why the waitress didnt ask if we wanted split checks and he scolded me again for not reading a tiny sign no where near where we sat. I attempted t defend myself but after throwing my credit card and my receipt at me, I realized it was useless. We left there feeling almost cheated. Very disappointing.
Took half day off of work to check out this new place for lunch with a friend. When we arrived at 3pm on Tuesday, MARCH 13, there was a note on the door saying their FEBRUARY hours and they were CLOSED.
Sure would be nice if they knew what month it is and for their REAL hours to be posted on their site.
Now we'll never know if the food is good.
Wow...all of you LOVE this place so much that none of you state it's called Steel City Pizza now???? Pretty sure it blows...or rather...it did blow
Absolutely awful. if you don’t work there, know the bartender, or a Cleveland browns fan on Sundays... STAY AWAY. no interest in the casual diner. As a Belle Hall resident I hope this place goes out of business.
I am sorry to say I went back today with a bunch of folks for lunch and the food was gross and the service was bad. I liked it before, I wonder what happened ?
Overrated. I will take Moe's any day over this.
I love King St Grille. Ive been to the one DT many times and also the one out by Kiawah and had great food. However, this one is awful. We sat at the bar outside for twenty minutes in front of 2 bartenders who refused to talk to us or really even look at us. The girl bartender in the Eagles jersey might as well have been taking a nap under the bar. We got buckets and they said they couldn't split half bud light half budweiser because of some sort of inventory problem. Ive split buckets all over Charleston and never have had this problem. The food came out then sat on the bar for a while and got cold while the bartenders were "working". Ill go back to KSG, but never this one!!!!! Awful
What a joke. Any night club that has the dress code at the door isn't what I'd call "upscale". If you're into slores wearing heeled suede boots that come up to their thighs, oozing insecurity and low self esteem all while holding a vodka CRaNnn and sexily sippin' on their strawwz, then dive in my friend. Oh yeah, take some new facebook profile pix with palmetto shots while you're there.
Went to Hall's for the Restaurant Week special 3 for 40. Next time I'll go to High Cotton or The Oak and pay full price.... Hell, next time I get the craving for a steak, I'll take the buttermilk chicken at Magnolias before I go to Halls. Service was plaintively agreeable, but the steak was mediocre at best and luke-warm, the potatoes and green beans tasteless and the Caesar salad was mostly Romaine stalks (was this to compensate for the lower Restaurant Week prices?) and the tables crowded together so tightly, every time a server visited the table next-door I got a butt in my face. We were bum-rushed out as soon as we had finished our plates, and then coat-check couldn't find my coat even with the tag they gave me. Waiting for them to find my coat we had an interesting encounter with Billy Hall. He gave one lame excuse after another while continually trying to shake my hand. Complained about having to participate in Restaurant Week after being yelled at by the restaurant association, and on and on. I won't be back.
A bit of advice to Billy: Son, you missed your calling - somewhere in North Charleston there's a used-car lot that needs you desperately.
Cannot speak for the other locations but the one in Summerville is overall not worth the drive, the foods decent but some of the waitresses and bartenders make it difficult to have a good time. There is constant friction between them that you can sense, our waitress was being bought shots by the next table and she was definately not sober while she served us, in fact I questioned several items on our bill that weren't even ours. When I asked to see the mgr, think his name was Don, the waitress got a little irritated, and even after I expressed my disappointment about the waitress he acted as if it was normal and she continued to serve us. So we will not be visiting dog and duck anymore and I would suggest you don't waste your time
Why was my comment removed? CCP censorship? Really?? Or is someone in Palmer's back pocket? If you think the following 2 reviews are by different people, who just happened to register and post for the first time on the same afternoon, I've got some news for you: they aren't. It's slick marketing aimed to temper a negative review. Let your product speak for itself, CC. And stop posting glowing reviews for O Ku, without identifying yourself as GM of an establishment owned by the same parent company.
"Best bar in Charleston! Excellent service, delicious drinks, and tasty food. Will be back again and again! I'd give it more than 5 stars if I could!"
"This place really has a unique and mature environment. Service and technique are unbelievably polished, creative, and just plain fun! Classy establishment."
I'd give New Dream no stars if possible. The chef, Eric Gaffin, clearly doesn't care about what his clients have been promised. Hot food is served cold--shrimp and grits and risotto are just cold gelatinous piles glopped onto plates, if kids food is requested he usually 'forgets', breads are frozen and cold, stale; he doesn't bring the supplies necessary to ensure buffet displays look elegant; he'll just pile forks, knives, etc on the table.
Additionally, he can't keep an event planner or event staff for more than 3 or 4 jobs as he doesn't pay them; no one like to be duped into working for free. This leads to events being severely understaffed or inexperienced staff that has little to no interest in making your event a success just like Chef Gaffin.
Slow, long-winded service. My girlfriend said the juice tasted old and when she tried to tell the bartender she just gave her attitude. WASTE OF MONEY! Much better bars around like the Belmount or Hom.
New Dream Catering is more like a new nightmare. Throughout the entire planning process, Sarah and Eric were absolutely attentive, answered every email, helped me with anything I needed, and made me feel secure with my decision to hire them. Too bad that the actual day that mattered, our wedding day, ruined every single nice thing I could ever say about them. On our wedding day, they completely ignored what was written on and agreed upon in our contract. First and foremost, they ran out of food. That's right. We gave them our final numbers two weeks before the wedding, 15 people didn't even show up to our event, so you would think we would have plenty of food, right? Wrong. New Dream still didn't have enough food for our guests who were in attendance, let alone for the ones who were accounted for but never showed. We had several family members and friends who didn't get to eat b/c of this mishap on New Dream's part. Also, in our contract, we were supposed to have a build your own salad bar with a variety of nuts, fruits, dressings, etc, but this did not exist. Instead, New Dream took it upon themselves to change the station (without my knowledge) and pre-make all of the salads themselves with one kind of dressing and no variety at all. They were all the same and in no way met the terms of our contract. Also, we ordered a specific type of soda, were promised this soda on more than one occasion, were told not to worry about the soda, yet it was completely MIA at the wedding. Instead, they took it upon themselves to substitute it with something else that I didn't order without consulting me about it. In fact, they never said a word about it until I questioned them as to where it was. When they responded to my inquiry, their answer was sorry we couldn't find it. Really? Really?!? That soda had been on our contract for a year yet they claimed they couldn't find it. That's why my 84 year old grandmother didn't get to enjoy her favorite drink at our wedding because of New Dream's inability to pre-plan. Worst of all, they then left the drink I didn't order for my family to clean up after the wedding. So now, I have bottles and bottles of a drink I don't want taking up space in my guest room. As for the rest of the bar when it came to our specialty cocktail that was supposed to be a martini, they did not train their bar staff properly, and my guests ended up getting disgustingly stiff drinks served on the rocks in martini glasses. We also had a fish station at our wedding; however, the fish was by no means fresh, and was so old and fishy, that myself and several of my guests were unable to eat it. There were also a slew of other things that were either written in our contract or promised to us via email, yet were completely ignored by New Dream Catering. Also, our event was supposed to last for 6 hours, yet they pulled our late night snack station 45 minutes early, so my new husband and I never got to enjoy it. Lastly, we were promised a basket at the end of the night which contained samples of all of our food, but again, this was something that was also completely promised yet ignored. I'm not sure why they thought it was appropriate to completely ignore the stipulations of our contract and make substitutions without my consent, but they absolutely did and made no apologies about it. After reading other's reviews, I'm assuming they are just unprofessional and have absolutely no idea how to run a successful business. When I tried contacting them to discuss the contract issues, they responded in detail with one email and had nothing to give me but excuses. They then continuously blew me off and gave me the run around, so much so that I now have handed the situation over to my attorney and fully intend to pursue their breach of contract. After the thousands of dollars that we spent on our wedding and the countless hours we spent perfecting it, New Dream Catering's lack of planning and poor decision making ruined our event and reinstated my belief that true customer service doesn't exist in this world any more. If you are planning to work with New Dream Catering, I would highly recommend that you get everything in writing. Trust me...you will end up needing in the end.
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