I love going through the drive-thru at BBC, but the service inside the restaurant has been awful on the 3 occasions I've eaten there. I don't mind laid-back service, but in one visit, my waitress forgot multiple drinks, didn't put my order in at the same time as my dining companions', and wasn't at all apologetic. In an attempt to rush my food out, the kitchen delivered my "sautéed" fish almost entirely raw. To be fair, they did comp my meal - but I don't think I'll risk eating in, again.
While the food is good, they are extremely inconsistent. For example, on more than one occasion, I have ordered a spinach wrap and received it with no spinach. Also on more than one occasion I've ordered a Strawberry Fields salad and received it with no strawberries! When I order kids meals for my kids, they give me the drink that goes with it less than half the time. It just seems to me that there is an extreme lack of training that affects the quality of the food and service.
Thought this place was really good when I first tried it, a little pricey but the portion was big. Tonight, I got a Black and Blue that was quite small and had only a couple of pieces of chicken. For $9?? My son had the Turkey Bacon which was bigger and not skimpy on the meat. I live in the neighborhood, but don't think I'll be back anytime soon. Dellz has way bigger portions for less $.
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