Hard to rate, here's why: First time we stopped in on a quiet day, the service was a little slow but food was fine, so we decided to revisit on a Friday night. The place was full, but we were seated quickly. We waited for about 5-7 minutes, then the waitress came over to take our drink order (clue #1). When she returned with just 2 waters she said "Ill be honest, I forgot what drinks you ordered" (clue #2). When she came back with our drinks, she took our order--and repeated it as we ordered it. As i watched the tables that she was assigned to it was clear she was totally 'in the weeds' but the host kept seating her section (4 additional tables while we waited for our food to arrive- clue #3). Our food arrived, but half of my date's order was wrong. She said she would go fix it and be right back. We began to eat, but sadly discovered both of our orders were cold. Cooks don't put up cold food to go to a table, it gets cold when wait staff let it sit in the window too long. The food was good, but would have been super had it been served hot. The 'wrong' part of my date's food never got fixed. Nichole (waitress) kept coming by & filling water/tea & saying, "Oh yeah, let me get the other part of your order" but it just never happened. When she came to drop off our check, she said "oh gosh, i never brought the other part of your meal! Do you want it to go?" When we said No, she went on to say "you can take it home & eat it". Um, again, No thanks, we wanted to eat it here, not home. She didnt even remove the unreceived food item off of the check. *** Owners please take note: good food can only keep a place afloat so long, when the service is bad, people won't return! It would be a shame to go out of business because of your servers' poor service.
When I think Neapolitan pizza, a thin crispy crust comes to mind but this is not what I got here. The service was good and the pizzas came quick, but our pizza crust was barely cooked--almost soggy. Not impressed at all! Will not being going back.
The food here is always wonderful, however, I won't go back until they address the atmosphere problems. The acoustics in the space make it impossible to have a conversation, which is what you would want to have. I have heard this from many others who have been and also mentioned despite the wonderful food the atmosphere kills the experience.
The bier card was a golden opportunity to set BSB apart from the pool of comparable establishments. If anything, that should have been focused on for success only. Otherwise when you come down to saying that outside of the bier card, you are just like everywhere else, that really hurts in promoting your brand. If you are just like everywhere else, why don't I just go everywhere else?
I will cut some slack on the servers and their lack of knowledge since that takes time for most new places to overcome. I may try BSB again in a couple of months to see if they have improved. But if they are either no different or if what makes them different is not better, then I don't expect this to be a true and successful biergarten for the many in Charleston who are well-versed in beer.
Maybe not a relevant review...I went within a year of opening. Limited menu & pricey...not a bad thing, but small portions. Drink orders move like a herd of turtles. Service was questionable...Server would walk past table after initial drink order without further inquiry, refill on water or refresh bread basket. It's a small place so when a server ignores you it makes for an uncomfortable situation. Neither myself nor my wife have been compelled to return...and we live 2 blocks away.
It's frustrating because if you want to order a beer from the taps throughout the restaurant you have to use a prepaid card which charges you by the oz even if only foam comes out. Also hard to view the selection of taps when the restaurant is busy also feels like you're intruding on other customers dinner if you want to go get a specific beer. Then if you want to order from the bar or waitress you only have 13 beer options total. I see what they were trying to do but didn't quite enjoy the experience.
I enjoyed Bay Street Biergarten's beer selection but have to agree with the others that the prepaid card is a scam. Watch out for the free pour, the get you by charging you for half of a glass of head each time a keg is changed. I paid 60$ for a card and was denied my Bombay Sapphire gin martini at the bar, which is unacceptable. And also, what's the deal with the community tables and the fact that one person has to pick up the whole tab? That's not how a community table operates. I like how the poster 'easydoesit' gives the restaurant 5 stars in order to bash a fellow reviewer. That smells of an inside job. Hilarious! In other news, the beef jerky was great!
I went with a large group. I had the intention of getting myself an appetizer since the prices are on the steep end for me. I get there and my friends tell me that due to the size of the party, we are getting one check that has to be split evenly. If I'm getting charged $20-25 no matter what, I decided to get $20-25 worth of food. That ended up being the Stir-Fried Chili Shrimp and one or two beers. The shrimp was amazing. However, there's no indication on the menu that it's very spicy. It was what I call a "hurts so good" experience - I was chugging my water my lips were in so much pain but otherwise it was amazing. It was very good, but for the small menu and the high prices I probably won't be back anytime soon.
My fiancé and I were very excited about trying this restaurant, as we were seriously considering using it as a potential rehearsal dinner venue. Our waiter was phenomenal: very friendly, knowledgeable, and made several great suggestions for wine. The appetizers were very good. My entrée, the salmon, was delicious. However, my fiancé's trout came out of the kitchen laden with salt. Neither of us ever likes sending back/complaining about food, but my fiancé has a very hearty appetite, so when he could only take three bites of his food, I knew it was pretty bad. I tasted it, and it tasted like salt water; you couldn't taste anything else in the dish. We told our waiter about this problem, and he assured us that the trout would be taken off of our bill, since it was inedible. However, the manager then quickly came out to our table and, astonishingly, told us that it was supposed to taste that way, and that we would have to pay for it. We were both shocked by how patronizing the manager was, and if he would have tasted the entree, he would have quickly realized the fish was dead from over-salting (we love salt by the way!! Just not when it tastes as if the salt shaker exploded on our food). The waitor obviously was embarassed, and apologized several times for the kitchen's mistake. Anyway, after that experience, we definitively decided not to have our rehearsal dinner there. It's too bad, because the rooftop is lovely. All it would've taken for me to give this place 4 stars and walk out of the restaurant happy was a comped trout, or at least a less salty one to replace it, even a simple apology from the manager. Instead, he acted as if we had unrefined palates (although that could've been true at that moment, since the salt prohibited us from tasting any other flavor the rest of the meal).
I never review restaurants. I work in F&B, and I also eat out a lot. I like to think that most places understand their strengths. We can't all be the next Sean Brock sensation or Mike Lata's next big thing, nor do we want to be. There's nothing wrong with being a cheap burger joint, or rocking out bar food, or consistently offering a pleasant surprise when we just aren't in the mood to go downtown. More importantly everyone has there bad days and we all deserve a pass or two. The only reason I felt the need to add my two cents is there are so many other "neighborhood favorites" that consistently put this place to shame and deserve the attention. Just to wrap it up in a neat little package; The service was SLOW, the chicken was dry, the shrimp was overcooked, the "seasonal" menu was riddled with GREEN tomatoes at the height of tomato season, the owners were overbearing, and the prices were demanding for mediocre food. So many other "neighborhood favorites" consistently deserve my attention; Glass Onion, The Lot, Wild Olive, Heart, Black Bean Company, Zia, Home Team, The Southern General, Smoky Oak, Fat Hen, Pick Thai, even the Sloppy Cow and Gene's (I love the pork chop sandwich). i guess a lot of folks live nearby and need an option but I'm keeping my standards, it's worth the drive.
Based on all comments, odds are about 50-50 that you will NOT enjoy your meal at Halls Chophouse and pay too much to boot. As to the 3 star rating, it is actually less than that as some negative comments did not post a star at all and were not included in the calculations.
The food is okay but the service is terrible. It's not the least bit Irish, so don't go there expecting it to be an Irish pub. They do half-priced burgers on Tuesdays, which is why we went tonight.
We sat for about 10 minutes with no one approaching us and watched two more groups get seated. A guy approached the group a few tables away, a girl approached the one in the booth directly behind us, and we were ignored. My husband caught the girl as she walked past and told her we were seated first and hadn't been greeted yet. She said she would find out who our server should be. The discussion with the hostess happened within earshot of our table. Apparently the hostess didn't tell anyone whose table it was, so the one serving the people behind us rolled her eyes and ended up being our server.
We waited for about 15 minutes before our order came out on a tray with the food for the people behind, despite our order being entered several minutes before theirs. That explains why my fries were lukewarm. The food was brought by someone other than our server, who tried to escape like she had dropped a bomb. We managed to ask for condiments and silverware, though. We saw our waitress once for the rest of our meal, when she asked how we liked our food and filled my husband's water. Lucky for us the couple behind us accosted the hostess to get their bill, and when the waitress appeared we got ours at the same time.
This the second time we've been for the half-priced burgers, and the second time we've gotten bad service. While the burgers are tasty it doesn't make up for the severe lack of service.
We first went to Home Team right after they opened, which was probably five or six years ago. We weren't impressed and haven't been back since. Friends said the recipes had been tweaked, and after the recent USA Today accolades we decided to give them a second try.
I ordered a half rack of ribs with mac and cheese and butter beans. The first surprise was when I cut into the ribs and discovered they were spare ribs, not back ribs. That was my own mistake for not asking so I sucked it up. The second surprise was when I found the membrane had been left on the back of the ribs. When cooked it turns into a plastic-like sheet that is disgusting to eat and difficult to remove, so most places do it before cooking. I picked off as much as I could.
Once I got past those two issues I was pleased to find the ribs were cooked very well. They had a nice crust on the outside, an obvious smoke ring, and the texture was excellent. They just didn't have any flavor. There was a bare hint of smoke and the crust on the outside had no obvious seasoning. It was tasty in a roasted pork kind of way, but not at all satisfying in an "I want bbq ribs" kind of way. Which is why I was there, so it was really disappointing.
I thought I could salvage it with some sauce. I'm not a fan of the vinegar and chili flake mixture so I skipped that and started with the Red Sauce. It tasted like a vinegar sauce with some ketchup added, but vinegar was the dominant flavor. I switched to the Sweet Red sauce. Basically it was the Red sauce with slightly less vinegar and more sugar. Finally I gave the Mustard Sauce a go. There was a pungent mustard powder flavor and a very strong vinegar component, which was followed by a very sweet honey-like flavor. None of the sauces worked for me, either being overly vinegary or overly sweet.
The macaroni for the mac and cheese was cooked perfectly. It was in a very watery, salty, white sauce that tasted vaguely cheesy. It wasn't bad but it wasn't appealing. The butter beans were also cooked nicely but they were really salty.
Overall everything was cooked well but for me the flavors were way off. All the sauces tasted too strongly of vinegar or were too sweet and the sides were extremely salty. That was how I felt when they first opened, and that's how it still is.
The food was fine but the server was dreadful. She called a tomatillo salsa a tomato sauce, misidentified the chili in another sauce as chipotle when it was guajillo, and couldn't answer any questions about the menu. After the food was delivered she sat at a booth with another worker and ignored us. She finally moved when I got up and headed for the table where she left the water pitcher.
As I said, the food was good but the service was so bad I'll stick with Los Parados.
Good atmosphere, below average food for the price.
Portions are way too small and over priced - my wife had the lobster special - tiny lobster with two potatos the size of a pea! $40!!
Not heading back any time soon
Oh my gosh. I'm shocked this has 4 stars... the food and service are both MEH. I wouldn't say it's terrible but definitely MEH.
Tried Hom 3 times.
First time was good...Had the Hom Wrecker and fries(not included w/ burgers) and thought it was good, not great, and a bit pricey.
Went back a second time, had the 'Hombre', a chorizo burger, very good & unusual, kinda small, but on par with my first visit.
Third time was a total fiasco....Late afternoon, not busy, Ordered the 'Green Hornet'. It looked like a slider or kid's burger, TINY, on what appeared to be a dinner roll. Meat was mushy and fell apart. The chile slices were cold & flavorless. I could not see the blue cheese pimento or taste it, and the lettuce was wilted. Absolutely horrible.
The server asked "How is everything?...I responded, 'Not so good' and commented on my meal...small, no cheese. Server assured me cheese was there...and burger is a WHOLE 6 oz. Then said 'I'm sorry you're unhappy' and walked off. WOW!!! So much for customer service.
Considering I ordered onion rings which put me about $13 -14 in for a 'snack' and received little consideration...I won't be back, my companion was unhappy as well. Third time out...Not very good & expensive compared to portion size. I can think of 2 or 3 placed that serve a killer burger EVERY time, large(or at least good size) portions for less $$$. You charge $10 clams for a gourmet burger...it better be great.
Sorry HOM unacceptable.
Way overpriced for the amount of food. My family and I went last night for the second time and that will be the last. My son and I ordered off the Happy Hour menu. Now, I realized the burgers were $5 and would be smaller (3.5 oz), but the patty was so thin you could not even taste the meat. My husband had the Green Hornet off the regular menu. It was $9.50 for just the burger and it was not much more than a glorified slider. I think the burger was 5.5 oz? I don't care what kind of meat you are using, $9.50 (without anything else on the plate) should warrant a grown up size burger. Also, the patty was shaped like a meatball! Maybe so we did not realize the buns were tiny?
On the plus side, their sweet potato fries were amazing. I like the space, the service was good both times we went, and my son likes the ping pong tables. I am willing to pay $13 for a burger and fries, but it better knock my socks off because that is a hefty price to charge and you had better be able to back it up.
Five Loaves in Mt. Pleasant has moved a few doors down in the same shopping center. The new space is larger and brighter, but with the high ceiling and concrete floor it is very noisy. There is a divider toward the back of the restaurant and sitting behind it is a little better.
We met a friend at 11:45. It was busy and we took the last booth behind the divider. The server came promptly with menus and took our drink order, returned with drinks and took our food order. Then we waited. And waited. And waited. I checked my watch and it was 12:25. Being generous we had waited at least 20 minutes to that point.
The server was refilling glasses at a table next to ours and noticed me. She came to apologize for the wait and said the kitchen got hit with a huge to go order. At 12:40 we finally got our food, which was at least a 30 to 35 minute wait.
While the food and service were okay, management failed horribly and created a poor experience. Taking an order so large it ties up the entire kitchen for 30 minutes and leaves a restaurant full of people sitting without food is simply stupid.
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