Oh my gosh. I'm shocked this has 4 stars... the food and service are both MEH. I wouldn't say it's terrible but definitely MEH.
I ate there once: hated it. I gave it a second chance: the food was mediocre but the service was horrendous. I gave it a third chance at the bar this time, beautiful bar, but the fish wasn't fresh (I'm a chef, and I could definitely tell). I couldn't believe I gave it another chance, and it was perfect. I'll go there again because I like the bar and the sake sangria. However, one good out of four tries, means two stars.
Zen definitely doesn't look as pretty on the outside as it does on inside. I thought it was going to be crappy at first, but when I walked in the doors, I was very impressed. Beautiful decorations and awesome ambiance, definitely a lot of money put into it. Service at the bar when I've been there has been awesome. But when I've been sat at a table, I seem to have gotten horrible service every time. It took my server forever to get my check out to me and to refill my drinks and one time they forgot my alcoholic beverage. As far as the food goes, pretty decent. I would definitely stick with the "Thai, and Chinese" when going to this restaurant because I definitely don't think their expertise is in the sushi area. My sushi always falls apart when I get it, and my yellowtail looked a little brown and not fresh when I got it last time. Definitely WAY TOO PRICEY for the food! The decorations on the plate are pretty and all, but the prices need to go down a lot. I think this is driving people away from the business. Just an "ok" for me.
I had pretty much the same experience as MassGirl4
2 stars for service
5 stars for food.
I LOVE Quyen but when we went last week, after getting our food, out waitress disappeared! Never saw her again- never got our drinks refilled, and i waited 15 minutes after finishing eating for the bill to come...it never did....and i had to go up to the counter to get my check!
So frustrating. I love it there so much but service is important to me (and yes, i have worked as a waitress before).
How I hate to be the one negative person, but will try to explain. I love Stephanie's recommendations and after lots of Twitter posts, we went tonight. It was a disaster. I can only guess that our experience was unusual. We had to ask for service several times since the waitress kept neglecting to come back (15 minutes or so to order in the first place). A couple near us was looking for their server at one point, after a while without, to explain they needed their check quickly to catch a movie.
The wait staff brought us AND the tables around us the incorrect orders - 5 times it happened while we were there.
The food was a very enjoyable experience and there were so many things we wanted to try, but after the mistakes and the non-attentiveness, I don't know if we have the energy!
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