This place on a Saturday is ridiculous. They charge 5$ cover fee to have to wait at the bar and get served like 20 mins later. Who does this 5$ go to? That stuck up little club promoter who thinks his stuff doesn't stink. GET RID OF THAT GUY!!! I will take my business elsewhere.
Ordered take out wings last night from Wings and they had a problem with their credit card processing system. So they just kept swiping my card and eventually gave up and wrote up a manual slip. Lo and behold the next morning I had been charged 5 TIMES on my credit card. Definitely won't be using a credit card if I ever go there again! Now I have a huge mess to straighten out with them and my bank.
Ever wonder why the people around here hate those from New Jersey?
Spend some time with the owners of this place and you will know why.
Wow where do I start with this nightmare. I am a pretty easy going guy, rarely send food back or complain. It was a busy Friday night at Folly Beach but Snapper jacks wasn't too busy, we waited at the bar, had a good beer and were seated at the table in about 10 minutes. After about 20 minutes our drinks were about gone and we were curious where our waitress was, the hostess found her sitting at the next table next to us with friends, I had noticed her there when we sat down, she was there the entire 20 minutes and laughing with the friends I didn't think she was a waitress. The waitress, Lauren, came over and took our drink order, we ordered soon after and that's where the nightmare started. After about an hour we wondered what had happened to our food, there really wasn't many people eating in this place. About an hour 15 one plate came out, and it took another 15 minutes to get the rest. my chicken was paper thin, cold and dry as rubber, whatever the flatbread shrimp thing was was burned on the bottom and the Salmon was 1/2 inch wide and 3 inches long, for $18 REALLY!!, I have had bigger and better Salmon at Sams as a sampler. The only decent plate was the fried shrimp, tough to screw that up. I gave my plate back to Lauren the waitress and our friend returned the burned flatbread thing and asked for an appetizer which she got quick, it was only shrimp dip, pretty bland btw. The manager came over about 15 minutes later, his name was Jay, he did the typical manager "i'm sorry but I really don't care" routine and said he would look into why our food was so bad, so late and so separated in delivery, I didn't expect to see him again and I wasn't disappointed. So after the chicken and flatbread thing was removed we still owed almost $100 between 4 people, friggen insane for the night we had in that place. I have been in Charleston for almost 20 years and have never had such an experience. We will never go back there, and I tell everyone I know the same, I hope tourists read this and stay clear as well. Lauren find another job, maybe involving a pole, Jay I heard there's a opening at McDonalds, you're a poor excuse for a manager, you weren't that busy you couldn't take care of paying customers
if you are a mindless zombie who follows fads while neglecting quality, you might like this place. if you have even a whisker of taste, you won't waste your time. the food is terrible, the beer is overpriced, there is NOTHING german about it. the only thing they have going is the fact that it is new. it is located next to the projects so don't get jumped while you walk back to your car since there isn't adequate parking. actually, you might be better getting a colt .45 and hanging out on the corner. at least you won't wast too much money. i'd give them some credit for the decor, but it looked the same before the joint was purchased by the current owners. basically it will be one of those places where anyone local will stop going to within a month, and anyone still caught there will be made fun of. look at any of the reviews of this place, google, tripadvisor, etc. they all say the same thing.
P.S. i thought the point of going to a bar was having someone else pour your drinks
I went to the Biergarten on a Saturday for lunch. I ordered the Pimento cheese roll appetizer (recommended by the server), Pork Schnitzel, tried two different beers, and my dining companion had sweet tea and a salad. The pimento cheese rolls lacked any discernible taste other than 'gooey cheese', could have been Velveeta for all I know. The pork schnitzel was as tough as shoe leather and tasted about the same as one would expect shoe leather to taste. Proper schnitzel, when prepared correctly, has been pounded thin, and could basically be cut with a fork. This was certainly not true of the Biergarten's version which was a carved piece of meat, that was then egg-battered and dredged through flour. Thankfully we passed on the 'beer card'. $50 for lunch that was not very tasty? I do not think so. My lasting impression is that if you desire a large space to hang out and drink beer, this is probably a good option, but I would skip on the food. Parking, as mentioned in several others post is a major problem.
horrible place, food is sucks, service is slow. i was there yesterday to watch halloween contest. i do not f.. believe that winners had no costumes won. Judges eliminated really good costumes like everybody's favorite rednecks couple. i believe winners were friends with bar stuffs or judges. worst halloween contest ever ever ever. highly not recommended. place needs to shut down.
I have been going to Morgan Creek grill for several years. Haven't ever thought much of the service or the food, but love the location. After enjoying a nice afternoon downstairs at the Creek with friends I learned a few days later that they had charged my credit card twice. I called immediately and after speaking with 3 people was transferred to Carla Pope the "manager" who told me "it was a busy day, it was a human error." I totally agreed. Carla said they would refund my credit card for the second duplicate charge, so I asked that the restaurant also pay the expenses they incurred because of their double charge and Carla refused. She told me "its not our fault you can't manage your money." What? As a local who has frequently Morgan Creek Grill for years I cannot believe the outrageous attitude and behavior Carla exhibited. Where is the service recovery? After speaking with the bank today and no refund has been processed I will be contacting the fraud department.
I have never been treated so poorly in my life. My 2 year old hit his head and screamed in pain. When we were able to calm him down a few minutes later we placed our order. Literally, a minute later, the general manager, Travis, came over and asked "IS THERE GOING TO BE A PROBLEM HERE? YOU'RE KID'S YELLING IS DISTURBING!" Nevermind that he almost busted his head open and we were clearly emabarrased that we quickly requested boxes. On our way out, he took it upon himself to to tell us "BYE BYE!" As if he was the conquering hero that saved his patrons from the terrible 2 1/2 and 1 year old children. After we went home and put our kids to sleep for their nap, I went back to calmly let him know I have never been treated so poorly and wouldn't be coming back even though I have been there regularly for a decade. He actually told me he doesn't want to tell me how to raise my kids, but he had to look after his other customers comfort. Clearly he doesn't have kids, or he would have known that we were more worried about our son's well being than disturbing a few tourists sucking down horrible, overpriced Bloody Mary's at the bar. Way to go Travis, you clearly care about your regular customers.
OK drinks. Horrible service. The bartender (possibly owner) was disrespectful and confrontational. Better to take your business a few doors down to any of the other cocktail bars on King St.
I have been here twice in 2 years. Had to give it a second chance. While the atmosphere is cozy, the food is nothing to talk about or eat! The worst sheppards pie I've ever had. It had chili base with chunks of potatoes on top. Awful! You need a new chef!
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
I would like to take back what I said about food prices. The food prices were average. I would also like to say I like the idea of this restaurant... I just think the bar area is too small for entertainment and the kitchen closes to early when they have so many customers. I was really aggravated-and so was my bf when we drove all the way out there, hungry, and couldn't watch my friend play or eat.
Went for the last time on Mother's Day weekend. The food was poor along with the service. We used to love the place...now we will leave it for the tourists.
went on Mothers Day, food was nothing but average, drinks were poor and service nothing special either, not going back..
Things wrong from my visit last summer (and only visit).
1. Wait staff took over 10 minutes to say hello to the table (We, a 4 top, were 1 of 4 tables so they weren't weeded)
2. So much dust and crud on the walls that it was NASTY to look at.
3. Lack of management intervention during a scuffle between two employees. Curse words flew rampant out of one guys mouth involved in the scuffle.
4. Wait staff (all four servers), hostess and bartender stayed by the bar and talked the whole time. Drinks stayed empty and the cook had to walk the food out due to our "server" chatting at the bar.
5. Management promised gift certificates mailed due to our horrible experience to make up for the scuffled witnessed but they never came.
6. Food was marginal at best.
7. The best part was the cook who walked our food out and checked on us 2x due to our waiter loving to chat with other workers.
I've run a restaurant and I never would have allowed this lack of service to take place. I will never go there again and when friends ask, I am very honest about my experience there.
Nastiest lasagna....how do they stay open? Gross.
Horrible service. Almost 1.5 hours for dinner. Every time is a long wait. Wish we had a better pub in West Ashley
Let me start off by staying I've been to Shelter on 4 separate occasions with each visit impressing me less than the last. I can honestly echo previous comments that the food is nothing spectacular and the service is absolutely awful. I gave them the benefit of the doubt the first two visits (with them recently opening and still working out the kinks,) but after my last lunch visit and TWO HOURS later I will not be dining with them any time soon. If the food was something to brag about, or the place had more than 10 people dining, I might put up with a little wait. When you're several weeks post open and still have serious service issues, problems run deeper than just the occasional server having a bad day.
On my forth visit, which was for a happy hour with friends, it is only fitting that the bar service is as slow as the food service. @edoksa, i'm surprised you found ice in your beer with the 20+ minute wait I had to endure for a single beverage. Living in Charleston, even during the cooler months, ice shouldn't stick around that long.
Also, the atmosphere isn't very relaxing. At least put some kind of partition between the deck and Colman Blvd to reduce the road noise and cut down on the exhaust inhalation.
I hope the owners take this review and the others above seriously because adjustments need to be made for this place to be successful.
Worst service in Charleston.
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