We would like to invite you to join us again soon and hope that we are demonstrating marked improvement in this our fourth week of service. The management and owners here intend for The Shelter to provide the best possible service and commitment to quality food at reasonable prices available anywhere in town. We appreciate your candor and are grateful for your patronage. If you decide to visit us again, please let Dave, Ryan, Thomas or Ashley know that you are again joining us. Best Regards, Thomas Berry
We REALLY wanted to like this restaurant. We went in pumped up about them and ready to try out their lunch buffet. The buffet is the only option at lunch, and when we arrived, we found that there was very little selection. The meat choices - fried or baked chicken - (hope you like chicken!), with green beans, a "hoppin' Jane," and some sort of unidentified, dried up fruit dessert that was covered by paper towels to keep away the flies. The baked chicken was unappealing - it looked more like boiled chicken, with a grayish color - and the fried chicken was GONE. I waited over half an hour for the fried chicken to be replenished, and apparently, everyone else did, too. By the time it arrived on the buffet, I was too disgusted with the rest of my meal to even give it a try. My companion did, and said that it was the one edible thing on the buffet. The hoppin' Jane - a rice and lima bean mix - was a cold glob on my plate, but it was the only thing I managed to eat. The green beans had no flavor at all. I never salt my food, but I did that day. We left unsatisfied and still hungry. I have never been so reluctant to pay for a meal in my life. We had been hoping that this would become a regular on our restaurant rotation because it is close to home, but I wouldn't return to eat there if you paid me. SO disappointed. I don't want to give even one star.
I really, really wanted this place to be good. We have very few decent restaurants on 17 past Main Road. I even gave them two chances. Unfortunately, the first waiter was a disaster. I ordered eggs benedict and he brought an egg and crabcake dish. I'm still not sure he knew the difference. The grits were like eating a ladel of salt. The egg was runny after ordering it well done. So, I figured one bad meal, no big deal. The second time I went back, the food was right, but it wasn't good. And really I could have put up with all of that, except that they were rude on top of everything. The place is so small, they actually told this man who had just finished eating and paying, he had to leave because they needed the table. They didn't ask him nicely like, gee would you mind terribly giving up your table, they were like, you know we really need that table so the owner told me to tell you to leave. The look on his face? Well he was just plain embarrassed and beet red. I was embarrassed for him. I know he'll never be back. As for me, only if I was starving and this was the last place open. Ughh. In Charleston no less, where manners are supposed to be everything.
I ordered shrimp tacos. Horrible. Boiled tasteless cut up meat. Daughter ordered the grits and they were burnt.
Husband ordered fried shrimp that were supposed to be tossed in barbecue sauce. They were just plain. As a solution the waitress brought out a side container of barbecue. This plate was ok.
My son did like his fried chicken tenders and french fries. But honestly he likes anything fried.
Brother-in law had chicken wings that were cold.
Service was bad. Food took way too long. Had to find her for another beer or water and again for napkins.
Won't go back.
The kitchen needs to find its way to a source for herbs and spices. Recent lunch for two. Fried green tomatoes with cornmeal breading with no discernible seasoning and did not adhere to the fruit. Large SHREDDED crab cake with little or no seasoning. Butternut squash soup that was inedible. Unseasoned cornmeal breaded catfish that was applied to very thin fillets that ended up dry and tough at each end and mushy in the middle.
they are actually on this site THREE times... perhaps to not show any of the negative reviews! Read this Charleston City Paper page for the truth http://www.charlestoncitypaper.com/charles…
Sorry nope! Flat taste at inflated prices. I really wanted to like this but it's was un-original and bland. While I appreciate the whole "local first" movement it should be something that is done bc it's the right thing to do and not used as your calling card... frankly the hype should be about the flavor and not the farm. Sorry but this is not going to be all I had hoped. Good service though.
Ick. Bring back El Bohio please!
We went to the location expecting to be blown away with Cuban food and instead got lack luster food from a new restaurant trying to be cool and join the "locally grown" movement. While I appreciate the focus on "locally sustained meats and produce" the food was forgettable and flavorless.
2 glasses of wine and 3 small plates for "sharing" cost $50 + tip.
In a city with hundreds of options for food, I will not be back.
A disappointment. Lighting so dim made it very hard to read the menu. Brushchetta app only so-so. The antipasto tray for $16 had only a few lackluster tidbits. Place ran out of BREAD! A few hard pieces at our table, that was it.
While some at my table enjoyed their food, several did not...when a patron tried to discuss with owner, he was VERY rude to her...never, never is this acceptable, guy.
Just lost our patronage on a permanent basis.
The old gray mare just ain't what she used to be. That great staff is gone. What used to be a good 8oz burger. Is now a 7oz burger even though the menu still say's 8oz. Everything i used to know and love about this local dive bar is gone. The half priced wings at happy hour, gone! Price did not go though as they are the only thing that stayed..$6.00 fireball shot Wow!!My one beer and a fire ball shooter were over $11.00. Guess i'll go to the recovery room get a PBR and watch the beatnik's fight!! bye bye Moe's you had a good run while it lasted! I can't wait to see what fills that building once Moe's folds.
Apparently the food is only good on weekends. We went last Monday and I had to send my steak back because it was nothing but fat. My husband's shrimp and grits were gritty. There was trash and flies in the windowsill while the waitstaff stood around and talked. Not to mention the table was sticky. Very dissatisfied.
I went to Cypress for the first time last night for Restaurant Week. It cost $90 with tip for two restaurant week dinners and a martini - the martini (Lavender) was the only thing worth paying for.
Started with Lobster Bisque - it was okay. I had the Koren Beef BBQ for dinner and the first four or five bites tasted like nothing but char and ash from the grill. The rice and veggies were lackluster and overall I decided I'd rather save the calories for dessert. Bad idea. The Pecan Pie was horrible. One of the worst desserts I've ever had during restaurant week. It was small and round and I had to hold on to it with my hand in order to cut the crust. The middle was dry and it was just...definitely not good.
As someone who looks forward to restaurant week each September/January and really enjoys trying new places I can't normally afford, I was very dissappointed to have wasted my money here. If I ever go again, it will be to get a Lavender Martini from the bar upstairs - I'll eat dinner somewhere else.
Worst meal of my life.
I've traveled to hundreds of USA cities and several dozen other countries.
If you want to be physically molested, handshakes, hands on your back, your hand handed off to the next person guidng you to your table:
If you want to spend OVER 50% of your time making converstation with owners and staff continuously and aggresively interupting your meal:
If you want to drop $100 per person (everything is ala carte) as even the house steak sauce is an additional $3 (Really?):
If you want good to awesome food interupted with a family (think drunk family thanksgiving with the weird, center of attention, grabby Uncle) style experience:
This is your place.
I would not go back for anything including work or family.
Dinner last night was remarkably lackluster at a steep price.Something is badly amiss here
Never consistent with food or service. Service is always rude. Always leaving something off especially on the salads. Gives a lot of greens but never enough toppings and for $10.80 let's get real. Would love to eat there again but being let down time and again I not worth getting angry every time!
Made a trip to the new Mt. Pleasant location after rave reviews from several sources. Was crowded on a Saturday around 6- waited for a table for several minutes. We were seated shortly after in a smaller
Table that wasn't be cleared
For us initally. Service was horrible!! Only saw our waiter 2 times total. No refills on drinks the entire time we were there- and they were empty within the first 10 minutes. No refills on chips or salsa. Staff aimlessly walking around and not attentive at all. Food was luke warm and some bites almost stone cold. Not authentic and pretty bland. Would not recommend this location to anyone.
WHAT A HORRIBLE PLACE!!! Go to Park Pizza in Park Circle awesome pizza and awesome customer service.
My husband and I came in on a Saturday night at 10pm. There were about 3 tables being used outside and 2 being used inside when we arrived. Inside we told the hostess we would like to sit inside and she aimlessly walked around like she was lost in the empty restaurant. There were only 2 tables being used and she couldn't figure out where to seat us. After a few minutes she offered the smallest table that was dirty. I asked her for a real table and pointed out that the restaurant was almost empty. She told me that we had to have a party of 5 to sit at any other table. We came in to have a few drinks and food there was no way we could fit everything on a tiny table. I'm shocked that a restaurant would turn patrons away! I can't believe that a restaurant promotes this horrible service. They need to teach their hostess and probably all of their other employees about respect and customer service. After we left the restaurant we found another one that was more than happy to give us a normal sized table and offered us fantastic customer service and food. Thank you for trying to ruin our evening!
This is the email exchange after my complaint. The owner/manager is far from professional...
We are very sorry for for your experience. I really wish you would have notified the manager in person so we could have rectified the situation at that time.
But instead you decided to go viral with your negative comments. Very unfair dont you think? Especially on one of our busier nights of the year with a sold out concert!! Of the thousands of people who came through our door sat, you were the only complaint.
We would have gladly taken care of your bill had you verbalized your complaint instead of what you did which will get you nothing instead.
Wow what a polite response. Reading past reviews your restaurant gets a lot of negative comments about customer service and reading your email I see the employees are just following your lead. You should go back and reread my original complaint. All I asked for was a normal sized table not a free meal and it's very rude to assume that was what I was writing you to get. Your restaurant won't last much longer with your horrible attitude and horrible customer service. You should ask yourself why a customer should have to ask for a manager to get a table when a restaurant is almost empty...
Many people sit at that table fine without complaining about the size of it.
I figured you wouldn't be happy with my apology. Why did I even bother.
We've been in business longer than many businesses onDI. Sorry we aren't going anywhere
I don't care what other people do or don't complain about. It's simple the restaurant was almost empty we wanted another table. Sorry you're not able to understand good customer service. I know you're butt hurt about negative comments on Yelp and Urbanspoon, but that's what they are there for. When you have a good or bad experience that is the appropriate place to voice it and let others know what is going on at restaurants. Obviously negative comments about your restaurant are beyond your comprehension and I will continue to tell people about my horrible experience at your restaurant. Your response was not an apology it was a rude attack You need to grow up and think before you email customers in such a rude manner. Keep your bad attitude to yourself!
I should have posted this comment a long time ago. As I drove by Christophe Artisan Chocolatier today, and was reminded of the terrible experience I had with the people who own this business, and I needed to vent about it.
In 2011, I purchased a Groupon coupon for $40.00 assortment of Christophe's chocolates. The deal was run just before Valentine's Day, so I decided to use my coupon on chocolates for my boyfriend, who is a chocoholic. When I called in a week before the holiday, I was told that the chocolatier was swamped with Valentine's Day orders, and they wouldn't be able to fill my order at that time. I understood how busy they were, and decided to redeem my coupon at a later date.
I called them several times, and each time I was given the runaround. I was told to call another number, but no one answered the phone at that phone number. At one point someone took my phone number and promised to call me back. No one called me back, and after numerous unsuccessful attempts to redeem my coupon, I gave up. So I was out $20.00.
If business owners offer Groupon deals and take our money, they should be responsible enough to make good on the deal we bought.
The new place in Mt Pleasant is awful. Crowded, noisey, slow service, warm and weak margaritas. Unfriendly staff. No diversity in staff (7-8 pissed off looking Mexicans running around. They won't make it here..... too many options. Santi needs to open another place on Ashely Phosphate where they put up with this garbage
Park Circle deserves and needs a great coffee shop. Unfortunately, Richard's is not filling that need. The atmosphere is stale and not inviting at all. The self-serve coffee setup with cheap plastic cups is not found in any other reputable coffee shop.
Didn't this operation fail once before? Why not try something different this time?
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