Sadly, I can only review the customer service and the decor, not the food. I tried to eat at Heart on a recent Saturday and when I walked in it was busy, but not hectic and we were the only people waiting (just 2 of us, not a big party). No sign indicates whether to seat yourself, or wait to be seated. There was a young man behind the counter (within direct eyesight, and less than 6" away) but we were ignored by him for 2 minutes until he finally said in an off-handed, almost annoyed manner that he would help us "in a minute." TEN, minutes later he was still ignoring us despite still being behind the counter and still attending to other customers at the counter off and on. This young man pointedly avoided eye contact, and when one of us approached the counter again to pick up a menu to hopefully, and subtly, "remind" him that we were still waiting, he continued to refuse to make eye contact and turned his back without saying a word.
After 10 minutes of being ignored, we decided to leave and take our business elsewhere on JI and where we treated like we existed AND had a great lunch at another restaurant.
As for the decor, it's open and bright, if not a bit bare. The restaurant smells really good when you walk in, but as noted above, sadly I cannot attest to the food. The noise, however, is really loud, probably because there is nothing to absorb it in the concrete and cinderblock construction. Even without being seated I could barely hear anyone, even when 2 feet away from me.
I hope that I caught the Heart Woodfire Kitchen on a very, very bad day, because I like supporting local JI restaurants. However, I'm not sure that I would use my time giving this place a second chance when I know that I can go elsewhere and actually be acknowledged within 10 minutes of walking in. Sadly disappointed.
Horrible service. Almost 1.5 hours for dinner. Every time is a long wait. Wish we had a better pub in West Ashley
I won't go into the whole ordeal...but based on my families experience on a single visit...I have no plans to go back.
Service was weak even though we were seated 6' from counter and there were only a couple other patrons. Waitress was more involved with setting up shop & organizing rather than waiting on customers. Meanwhile, one of the owners(?), a woman, is walking around with a glass of wine in hand and offers no assistance.
My meal came out separately and long after everyone else was served...in a party of 3. Food was not appetizing and bit 'off' from one would expect of familiar dishes.
No thank you.
This club SUCKS! I ended up going to the dive next door Big Guns! First of all, I had to explain my outfit to the stupid ass bouncers who said what I had on was not appropriate. (Deisel brand sneakers, Takeshy Italian jeans, an Armani jacket and a Ralph Lauren pull over, yeah over 400 dollars of apparel.) After my explanation and entering the club, I see everybody in outdated pleated Roundtree & York pants and antebellum Claiborne dress shirts with loafers that had rubber soles!! And that's just the start. I get there and everybody is standing on the floor NOT dancing, and the music was 90s rap remixed. I came there to dance, so I did. When I wanted a drink the dizzy, dyed blonds recognizes everybody but me! (and my friend and I were the only off-colored people there, so noticing us is like noticing a black furred rabbit in snow). I highly defend them for not recognizing me because of my skin tone, just poor service. After we get the drinks, which were decent, a fight breaks out and they let a guy who was blacked out back in the club! After that, I just left to BIG GUNS next door, and ENJOYED the rest of my night there.
I wouldn't go there ever again, even if I purchased JCPenny's brand pants.
I had the worst experience I’ve ever had at a restaurant, and I eat out quite a bit. I’ve lived in Charleston for almost 7 years and have gone to just about every restaurant in the city. We went to Alluette’s tonight with a Groupon that was expiring tomorrow, so we expected the place to be crowded, even though it was a Tuesday night. We had also read about the restaurant and knew the food was prepared from scratch, so we expected to wait for a bit. We were seated right away when we arrived. It took about 15 minutes for us to get our drinks and place our orders. We were ok with this, since the place was busy, and the owner/waitress was nice about it. Things proceed to go very much downhill from there. We both ordered entrees, and I ordered soup, since I was hungry and figured that would be served quickly. I was very wrong. After waiting about an hour and 45 minutes and seeing 4 other tables who arrived after us receive their salads, I finally got the salad that came with the meal, only because my husband mentioned it to the owner, who only made excuses for the bad service stating that they mostly took reservations on Mon, Tues, and Wed and had a lot of walk-ins tonight. At that point, we had had empty iced tea glasses for about 30 minutes, and it took another 15 minutes plus asking multiple times/people to get a refill. We also mentioned the service to our waitress who also had multiple excuses, and asked us if we had researched the place, stating that if we had, we would have known that everything was made fresh, which means it would not be served quickly. I actually had researched the place and expected the service to be slower, but not receiving a salad for one hour and 45 minutes and not receiving our entrees for 2 hours and 30 minutes still seemed excessive to me. When my husband asked the waitress if they had researched how Groupon works , in that most people use it at the last minute, she replied that that was “retarded,” since they gave six months to use the Groupon. It wasn’t until well after we expressed our dissatisfaction to both the owner and waitress and had our entrees that the waitress asked if we would like a piece of cake or a cookie on the house. We declined, and when we paid our bill, we were charged the full amount of our meal. We had hoped that they would do something to make up for our awful experience, but no luck there. While we were there for 2 hours and 45 minutes, we saw multiple groups leave before receiving their dinners, and we talked to multiple tables who were also having the same bad experience we were. I almost can forgive most of what happened, since they seemed to be short staffed and not prepared for having Groupon customers, but the way we were treated by the owner and waitress was not acceptable. We were only given a half-hearted apology after speaking with them multiple times, and nothing was done to make up for the wait and bad service. Not to mention the food was not very impressive. The fried chicken was good but nothing exceptional. The lima bean soup was probably the best thing we had. The fried shrimp had no flavor at all. There are so many wonderful restaurants in Charleston. Don’t waste your time here.
The Wreck is the worst restaurant in Mt. Pleasant, in my opinion. Before someone says "you don't get the dive restaurant thing," I do get it. See my review of Bowen's Island. I love dives, and I love local seafood. I hate mushy poorly fried seafood. We had originally tried the wreck back in 2008, simply based on the story about the place. During that experience, service was slow, but not horrible. The food during that visit was ok, but not worth the price ($18 for fried shrimp, I believe).
Fast forward to December 2012. We decided to give the Wreck a second chance, as we were hungry and wanted some delicious fried shrimp. We arrived about 30 min after they opened, and about half the tables were occupied. It took about 20 minutes to get the server to take our drink order. I would say it was another 10 minutes before she took our food order, which was simply two menus with items circled in red. I ordered fried shrimp and fried scallops, while my fiance ordered fried shrimp and fried oysters with she crab soup as an app. We didn't see the waitress again at our table for 30 min after that. When she arrived, all she had was two dinner plates and no soup. We quickly asked about the soup, which must have been forgotten. As we looked at our meals, we realized they were all wrong. I had received fried oysters and fried scallops, while she received just fried oysters. No shrimp to be found. After the waitress came back, we told her about the errors, so she took the plates back and agreed to not charge for the soup. 20 minutes passes by, and we finally get some soup. The soup was just ok, by the way. 5 minutes later, new dinner plates arrive, along with a soft shelled crab (didn't order that). The dinners were wrong again. This time I received fried oysters and grilled scallops, while my fiance received fried oysters and grilled shrimp. At this point, we were 1hr and 30 min into dinner and starving, so we just ate what we got. The fried seafood was mushy, and not flavorful. The grilled stuff was ok, but not what we ordered. The combo meals cost $21 a piece, so we just paid for overpriced seafood without even getting what we ordered. I am not sure how this place is still in business. If your service and food are poor, what do you have that brings people in? My only guess is that the articles talking up the place have made it a dive tourist trap. All I can say, is that I will never go back to the wreck again.
Let me start off by staying I've been to Shelter on 4 separate occasions with each visit impressing me less than the last. I can honestly echo previous comments that the food is nothing spectacular and the service is absolutely awful. I gave them the benefit of the doubt the first two visits (with them recently opening and still working out the kinks,) but after my last lunch visit and TWO HOURS later I will not be dining with them any time soon. If the food was something to brag about, or the place had more than 10 people dining, I might put up with a little wait. When you're several weeks post open and still have serious service issues, problems run deeper than just the occasional server having a bad day.
On my forth visit, which was for a happy hour with friends, it is only fitting that the bar service is as slow as the food service. @edoksa, i'm surprised you found ice in your beer with the 20+ minute wait I had to endure for a single beverage. Living in Charleston, even during the cooler months, ice shouldn't stick around that long.
Also, the atmosphere isn't very relaxing. At least put some kind of partition between the deck and Colman Blvd to reduce the road noise and cut down on the exhaust inhalation.
I hope the owners take this review and the others above seriously because adjustments need to be made for this place to be successful.
Worst service in Charleston.
Finz is a nice place except for one problem: they have those damn roll up doors between the inside smoke free area and the outside addict area, so the addicts can just stand in the doors and blow their poison inside.
They leave these doors open so the poison gets in the smoke free area.
I won't be going back.
As with all non-smoke free places like this, the actual rating is zero stars.
The Wreck or poop in my mouth....? hmmm... If I order the poop can i split the check?
I went the VERY first week it opened, with a nephew of the owner. I heard the entire story from the dream, the boat and the restaurant vision. I WANTED to like it because he was family to my friend. However, but and despite that, the fried shrimp was way overcooked, the sweet tea, was lifeless nondescript brown water. I have since been back twice once with someone who just had to try it, in July at night. Tepid tea, burnt fish, and marinating in my own juices, and the previous diner at my seat. Another time to see if anything had improved, which during this experience I left after being ignored by the "wait" staff, for 20 minutes despite sitting in their path to the "deck" diners. Along with Hymans, this place is the WORST seafood in Chucktown. Now I have only lived here for 33 years, so I may not know every restaurant in the CHS area, but to get here you have to pass numerous "tourist traps" that server marginally better fare. Anyone supporting this "establishment" on this forum has either ulterior motives, or absolutely no concept of the foodie scene in CHS. They probably frequent the Okra Grill and Cracker Barrel for a good night out. IMHO.
I agree with the negative reviews on here. And how this place got a nod from Southern Living is beyond me. I ate there a handful of years ago and will not be back. For one, they would not split the check...a major inconvenience. Additionally, at the time (I assume things have changed), they only accepted CASH. People had to leave and go to the ATM to get cash while the rest of us waited for their return in the parking lot. Additonally, there are no substitutions, no acceptions. You circle what you want on the menu, and that's it. The owner or manager(older man)was as rude as everyone says that he is. I felt from the time that we walked in that it was rule after rule..."no cell phones," "no substitutions," "no split checks," "no credit cards." I love a good dive...this isn't one that I'll be going back to...
DON'T try the catfish Po' Boy. An overcooked (previously frozen?) filet served on a big dense/doughy roll with a smear of unseasoned remoulade and topped with wilted lettuce. Accompanying side order of FGTs was mealy with tasteless but crunchy crust. Great iced tea. Other than the food being undesirable, I found the the place to be disgustingly dirty. You can just about see the germs crawling around on all the childrens books and toys. Overall, mediocre at best.
Used to love Ladles (W. Ashley)... went yesterday and the soup was room temperature and very bland ("loaded" potato -- though they left off the "loaded" part, and lemon greek chicken). The staff was friendly, but very confused and were messing up everyone's orders (it's just soup and sandwiches!).
Pretentious, dreadful, so noisy that it was hard to place our orders and we were hoarse when we left. Food mediocre and overpriced. Voting with my wallet, never again.
I had a terrible experience - I was disappointed and underwhelmed by the food quality and service. The staff is unfamiliar with the contents of the menu and do not communicate clearly. My order was incorrectly delivered and they served poor quality dishes. When I showed the piece of sashimi that looked as if it had been torn off by a dog, the waitress did not offer to replace the dish. The sushi roll just falls apart and they served lettuce that was not fresh. Not to mention that they had a repairman clinking and clanking in the dining area while customers were still present and eating.
Re: chapmanbates review
This is the thing that ticks me off about poor restaurant service especially when you've been in the food and bev. business for years. A salad which costs about $2.00 in ingredients to make can be comped easily at no loss to a restaurant with the hope someone sees this as an act of faith to get a costumer back in again, improve quality, and gain more business from rave reviews.
As far as I'm concerned I'll never go to this place. Hopefully the management will read these comments and improve things quickly or perhaps comment on the poor service and why it is this way.
For the last few years I have been aware that almost all of the food I have ordered here was mediocre with the occasional above average dish. Which I have been fine with me because for some reason I have always wanted to support Med Bistro and before that Med Deli, when the food was good. However, last Sunday my experience went beyond bad and I have to comment on it. I ordered a the pecan chicken salad and when it arrived it was truly one of the worst salads I have ever had. Extremely tasteless and bland and by the time the server asked how it was, I had no appetite any longer. I told her how bad it was and she asked if there was anything else she could bring me and I told her no. She took my plate with only @ 10% of it eaten and that was that or so I thought. When the bill came the salad was still on it... No manager came by to see why I had sent the meal back or for a discussion and there were only @ 6 tables at the time we were served. So I paid for it and on the bottom I said that I will never be back and I won't. When I said to the waitress that I was shocked that I was charged for such a bad meal she told me that she had asked the manager to remove it from the bill and was told no. Now, I was in food and beverage for 10 years and have never seen anything like this. I guess it goes to show that even the managers and owners have decided that bad food it too bad for the customer that ordered it. I will never be returning and I encourage all people reading this to stop bland food and stop supporting resturants that no longer seem to care about their customers or what kind of quality comes out of their kitchen. Thank you.
Terrible bartenders. Do not go for the night scene! They will without fair warning or last call, take your full drinks from you and poor them down the sink.
I don't know which was worse, the service or the food. We've eaten here many times before and had great food and excellent service. Apparently they are under new management. We got there and they were out of half of all menu items saying, "They were switching to a new menu."
Then the food we got tasted like leftovers. Even the bread was stale. The server abandoned us for about 30 minutes. We finally asked the bartender to get us a check. I tried to ask one of the other servers but realized she was in the process of telling someone to "F* off." Her words, not mine. We finally got our bill & the waitress slung it on the table with attitude.
The time spent driving out there we could've had a great meal at a downtown restaurant.
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