It is a shithall.
I have lived in Charleston for over 5 years and have been ordering from D’alls since the beginning. I have been highly disappointed the last few times I have ordered. First, the staff answering the phone has a tendency to be rude, especially the person working at 9:05 on Sunday, June 14th. I was put on hold for over 5 min and hung up on. I had to call 2 more times until someone answered. The guy was super rude and told me 45 min. 1:20 min later pizza arrived. Pizza was cold by then and my salad that I ordered had no dressing and was charged extra for ordering it. I've always loved your pizza but am starting to notice a decrease in quality. There seems to be a lot of inconsistency which I understand can happen with staff issues. I plan to order again at some point and both the rudeness of the staff and overall experience needs to improve or it will be my last time. I'm no restaurant expert, but I do believe the problem lies with your staff. I've enjoyed many pies from your establishment and hope things can turnaround so I can continue to support you guys.
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
This place SUCKS! Went there today, ordered food and drinks. After 3 drinks (we were waiting patiently) and swatting countless flies on the patio the food never came and our waitress had gone home. Just piss poor. Won't be back. Too many other good places to go in Charleston.
Was not impressed at all with this restaurant. I had my FIRST and LAST visit to Bighorn'ts last night! Had a complaint about my food, called to voice said complaint, and was RUDELY told that there was absolutely nothing that can be done!!! I thought this was RIDICULOUS!!! Not to mention, the menu is big, but filled with the same ol' stuff...NO VARIETY!!! To me, it's not much to choose from...as far as pricing goes, the food is NOT worth the money they're charging!!! Save your money and go somewhere else, I wish I'd did that...I wouldn't be writing this review!!! Needless to say, I will NOT be returning to this establishment!!!
I would like to take back what I said about food prices. The food prices were average. I would also like to say I like the idea of this restaurant... I just think the bar area is too small for entertainment and the kitchen closes to early when they have so many customers. I was really aggravated-and so was my bf when we drove all the way out there, hungry, and couldn't watch my friend play or eat.
I was just the and apparently the nice manager quite and the rude girl at the register says that he quite because he offerred a lower price on goid than management wanted.. I looked around and saw that many beach item prices were double the price it was last week. sorry Waves but I will look elsewhere. Oh and the new ppl at register are really rude now.
I don't enjoy Norms at all. Mediocre burgers and pizza that tastes and smells rotten. But it's near the college, which is why I think it's popular.
Went for the last time on Mother's Day weekend. The food was poor along with the service. We used to love the place...now we will leave it for the tourists.
went on Mothers Day, food was nothing but average, drinks were poor and service nothing special either, not going back..
Web site advertising, sign on door, and telephone message says hours are 7 AM to 9 PM Tues thru Sun. We drove 20 miles from West Ashley on Fri evening but they were closed at 7 PM. Thought we would try again Sun but call 1st to understand hours. No phone answer but message still says open 7 AM to 9 PM. Finally called emergency number and find they closed at 3 PM. This is needlessly confusing and troublesome to potential customers not yet familiar that wants to try. We won't try again.
WAY OVERPRICED: 2 dogs, chips/fries, soda costs $10. Menu is cluttered with illogical combinations, their chili is tepid gray wallpaper paste, they use nacho cheese instead of shredded cheese, no fresh tomatos or pickles.
Their "creative" flagship dogs are ever worse: beware "Sweet Potato Mustard", it is 1/4 yellow mustard and 3/4 Aunt Jemima's Syrup. Blue Cheese Slaw is probably good on its own but it doesn't work on the dog. The wieners they use are just average, not 1/4 pound and not as tasty as they should be.
Because it looks cool from the outside, puts style over substance, gets a lot of buzz, and is overpriced I am justified in calling it what it is: a TOURIST TRAP.
Bad all the way around.
right wing political and publically antigay as if i want to have a beer and listen to unsolicited nonsense. better places elsewhere for food, service and friendliness.
Was not impressed with the food nor the service. 15 mins once seated to have the waitress take our drink order, 10 minutes to get those (non-alcoholic ones at that), then once food was order everything came out with onions on it although wasnt specified on the menu. I personally do not like onions and picked them off. Waitress noticed me picking them off but didnt feel the need to ask any questions.
Just another Taco spot. Well I can't say that, because the real Taco Spot is just down the street. Overpriced food and lacking decor. They're definitely going to make it though. How can you not when you charge so much for a bland taco and beer.
Don't believe this halfway to Halloween costume party coming up. We went to the one on Halloween and they decided not to give out any prizes since they didn't get enough entrants. I spent 2 hrs hand painting my husband as a skeleton and when we complained they offered us one shot of fireball. Boo! Ps. Not each, just ONE shot of fireball.
if there were zero stars available...
first as a regular traveler to the great city of charleston i would like to say that this city has always offered the best service and selection. i have travelled all over the country and always find my way back to this city for the most memorable experiences.
with that said i want to share one of the most disturbing experiences to date.
after being molested at the door by an overeager family member i had to wait an hour and 20 minutes past a reservation time in a noisy crowded bar area. The music was obtrusive and loud, clientele obnoxious and the bartender slow. One of the brothers kept assuring me a spot would open up but after getting a drink dumped on me i went to the bathroom to clean up. I opened the unlocked door bumping into a gentleman and a woman leaning over the counter engaged in either some sexual act or drug use. This is where things got weird. the man in the bathroom was the owners son! what kind of place are they running!
i grabbed my date appalled and left immediately.
Someone needs to look into this place. They are either running a brothel or a crack house.
lousy crust, enough said
Things wrong from my visit last summer (and only visit).
1. Wait staff took over 10 minutes to say hello to the table (We, a 4 top, were 1 of 4 tables so they weren't weeded)
2. So much dust and crud on the walls that it was NASTY to look at.
3. Lack of management intervention during a scuffle between two employees. Curse words flew rampant out of one guys mouth involved in the scuffle.
4. Wait staff (all four servers), hostess and bartender stayed by the bar and talked the whole time. Drinks stayed empty and the cook had to walk the food out due to our "server" chatting at the bar.
5. Management promised gift certificates mailed due to our horrible experience to make up for the scuffled witnessed but they never came.
6. Food was marginal at best.
7. The best part was the cook who walked our food out and checked on us 2x due to our waiter loving to chat with other workers.
I've run a restaurant and I never would have allowed this lack of service to take place. I will never go there again and when friends ask, I am very honest about my experience there.
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