A bizarre but fun experience. the pho and spring rolls are delicious. the rest of the food is mediocre but better than the rest of what I've experience in Charleston as far as Vietnamese food.
There will never again be any reason to go to Chuck E. Cheese's. Quyen/Party City has the same for-pay games but also:
1. A very big indoor play structure/tree-house/slide
2. A big, padded play floor for toddlers and crawlers
3. GOOD FOOD
The pho was indeed delicious, as was the vermicelli salad and the Rock'n'rolls. Service was leisurely but for once we weren't under the gun to get the kids fed... too busy having a lot of fun. Warning: it is a bit ghetto fab, but the kids certainly loved it and the food made up for it too.
We eat lunch at Quyen approximately once a week during work lunch hour, love the food and always have excellent fast, friendly service. The pho is great. I get my pho american style (ie chicken breast meat), but I have heard people order it Vietnamese style as well (with tendons and tripe) and have overheard good commments. BTW, the small pho is actually a full size bowl of soup, the large is huge. My particular favorite is the Vietnamese Crepe, its always delicious!!!
A great outing with friends and visitors, fun, friendly visit. More than a little out of the way, but worth the trip.
Let me tell you how much I love this place. The food is AMAZING and not expensive. Yeah the place is definitely for kids but every time that I have been there, even with parties going on, the staff has been nothing but attentive and polite. They definitely have a customer for life.
Bizarre is the best word to describe this place. The Pho was good and service was excellent; very friendly staff and attentive staff. A great place for family place.
We arrived early and enjoyed watching the various events and then the parade. We left after that and it seems like it was a good thing to leave then from the reviews I have read. When we left there was about 1,000 cars parked and more were coming in. Glad we got there early and left early.
In the past, the park has always put on some wonderful family-friendly events. However, the last one (Reggae night) on 6/22/2013 ended with an unreasonable show of force by the police department that created an unnecessary amount of distress and bad-will. If this continues, I cannot call this a family-friendly event anymore. I requested an explanation from both departments. You can see it here as well as a video. https://www.facebook.com/notes/tom-steenhu…
Ohh i missed it.
It's the Fair, what to you expect? Charleston debutants in their best? People watching is one of the best parts of going to the Fair. We went to the fair last night and had a blast. Got there at 5 after a 20 minute ride from downtown. Did some kids rides with our 1 year old son, had obligatory fair food (gyro, chicken on a stick, and a fried candy bar), did a few adult rides, left and back downtown by 8.
THE SHOW WAS GREAT, BUT WHEN WE BOUGHT VIP TICKET WE WERE TOLD THAT YOU WILL GET TWO DRINK & SOMETHING TO EAT. EVERYONE AT THE EVENT AT DUMP DUMP LIKE THEY DON'T KNOW ANYTHING ABOUT THIS. I THANK THEY SHOULD REFUND SOME MONEY OR GIVE THOSE PEOPLE A DISCONT ON THERE NEXT TICKET THEY WON'T GET AGAIN I WILL RAISE HELLLLLL.
The food is great. The service is friendly, but slow and inadequate. I appreciate the smiles, but I would rather have a waitress that is attentive than happy. Regardless, I will continue to go back for the food; the ski ball, too.
The best Vietnamese (only?) food on the island. Unfortunately, there is absolutely no sense of urgency from any of the staff. I want to love this place, but it is painfully slow. Vietnamese restaurants in D.C. are so efficient the meals arrive almost too quickly. Maybe as they get busier they will get faster. Two of the dishes we ordered were unavailable the last time and when I inquired as to where the dish was they said the reason we didn't get it is because they didn't have it. I actually watched the server ask the chef about the dish and he dismissively waived his hand at her and said, "Go away." Amazing.
The venue was quite good and so were Boyz II Men. I love Patti Labelle and have seen her on three separate occasions. Unfortunately, her perforance was a big disappointment. She never sang a song completely through and talked more than she sang. She began by criticizing Boyz II Men for not coming to say hello to her and stated they had no manners. Shortly after she got on stage she complained about her diabetes, stopped her attempts at singing so she could drink orange juice. Then she proceeded to eat fried chicken and biscuits (turning her back to the audience for most of this lengthy period). Come on Patti, no wonder you need five shots a day if you can't get through a concert without fried chicken and biscuits. Paid to hear her sing not chow down on foods a diabetic shouldn't be eating anyway. Too sad!
2 stars for service
5 stars for food.
I LOVE Quyen but when we went last week, after getting our food, out waitress disappeared! Never saw her again- never got our drinks refilled, and i waited 15 minutes after finishing eating for the bill to come...it never did....and i had to go up to the counter to get my check!
So frustrating. I love it there so much but service is important to me (and yes, i have worked as a waitress before).
How I hate to be the one negative person, but will try to explain. I love Stephanie's recommendations and after lots of Twitter posts, we went tonight. It was a disaster. I can only guess that our experience was unusual. We had to ask for service several times since the waitress kept neglecting to come back (15 minutes or so to order in the first place). A couple near us was looking for their server at one point, after a while without, to explain they needed their check quickly to catch a movie.
The wait staff brought us AND the tables around us the incorrect orders - 5 times it happened while we were there.
The food was a very enjoyable experience and there were so many things we wanted to try, but after the mistakes and the non-attentiveness, I don't know if we have the energy!
I never post feedback typically, but I am making an exception. My children and grandchildren were in town and I planned for us to attend the Low Country Christmas at Boone Hall. We had high expectations as being represented by Boone Hall and due to the cost of the event. We were extremely disappointed. The idea is phenomenal but very underdone. I realize this is their first year and perhaps some feedback will help them. Too few food venders, too few activities included with price. The long lines with a let down of product offered. Santa's workshop was rushed through and needs more live interaction, live props, not just painted walls. The Christmas Village could have used some pizazz, like a snow flake machine, more shops or interactive activities for kids. The hayride was fun, but truthfully, needed much more lights, could really have been all lights and just fun Christmas music playing and a guide to encourage interaction, we sang one song at the very end of the ride. One of my biggest gripes was no facilities for babies, I had to change my one of my grandchildren on the floor of a building on her coat. Needless to say I will not be recommending this event. I'm sorry to be so negative but I had such high hopes as it was the main activity I had planned during their stay. The lights at James Island is far more economical and well worth the trip.
Just like Will Huggins post above, we no longer patronize Cinnebarre since December 2012. They tried to tell us they would not accept our Groupon as they were no longer accepting them. The Groupon said this certificate never expires with the original $15 we paid for it. I absolutely refused to pay them an additional $15 and told them to take it up with their manager and Groupon. They literally chased us down in the foyer to discuss with us. Apalling. The "manager" claimed she would get in huge trouble if we didn't pay the $15 in cash. Sorry, not my problem.
The service has been going downhill, servers are hard to find for another round of drinks, and food has been coming out cold and wrong too many times. We are done.
The cliff notes: long time patron, significant drop off in service recently, don’t honor promotion, give chance to address privately, get no response.
I have exclusively patronized Cinebarre-Mount Pleasant for the last 3+ years (averaging at least 1 movie, if not more, a month during that time) and even posted a review in June 2012 giving a glowing review indicative of the previous three years of seeing movies there. However, my experience over the last four months has been extreme disappointing marked by multiple instances of poor service and, in the last instance, refusal to honor a promotion advertised on their website (Breakfast Club promotion – all shows before noon $5; the offer is still posted on their website (as of 01/16/2013), but they won’t honor it). Due to great service in the past, I wanted to give them the opportunity to discuss my concerns with overall service of late and the failure to honor an advertised promotion, so I wrote an e-mail to the local manager listed on the website and copied the CEO and the Operations Manager on Sunday afternoon. I was hoping to receive a response; I even included my phone number in case they wanted to discuss it over the phone rather than via e-mail. It has been three days and I haven’t received any response from them. I am usually a pretty even keel guy, but after giving exclusive business to someone, singing their praises numerous times, and giving the opportunity to privately discuss the issue and getting no response – I was irritated. Below is the e-mail in its entirety (except for my phone number removed and the name of the manager). Figured as often as I recommended them in the past, I could at least let some people no what I have experienced lately.
For the last three plus years, Cinebarre has been the only movie theater I have patronized in Charleston. That number for my wife is even longer – she has been attending movies at Cinebarre exclusively since it opened while she was attending College of Charleston. Not sure how our movie viewing frequency compares to others, but we average at least one or two movies a month at Cinebarre. I can count only two times when we saw a movie at another theater in Charleston and in both those instances the movie wasn’t being screened at Cinebarre (Waiting for Superman and Moonrise Kingdom). One of our first dates was at Cinebarre - Mount Pleasant and being from Columbia, SC (and living there at the time) where the only option for wide-release movies are corporate behemoths, such as AMC and Regal, I was blown away by the experience offered by Cinebarre – major Hollywood releases, good food, a great craft beer selection all while maintaining a reasonable ticket price and supporting a local business. The convenience of Cinebarre has been great as well - we moved into our condo off Coleman Blvd in August of 2010 and often walk to Cinebarre. We also loved the fact that while Cinebarre is a franchise, we always got a locally owned feel at Cinebarre.
During that time we have been extremely pleased with our experiences at Cinebarre and spread the word about Cinebarre on a regular basis – letting friends new to the area know about it, showing friends who have lived in Charleston for years what they are missing by not seeing movies at Cinebarre, and taking friends and family who visit us to Cinebarre when they want to see a movie while in town. Unfortunately, four times in the last four months we have had disappointing, sub-par experiences while patronizing Cinebarre – Mount Pleasant.
On one occasion, while attending a movie with friends, my wife had to go to the bar twice during the movie in order to get service as the waitress did not come around after the first order at the start of the movie – despite my wife’s group having their order sheet displayed.
On another occasion, we attended a movie with another couple and arrived twenty minutes early to get a good seat and get drinks before the movie started. We waited ten minutes with our order sheet raised and never saw a waiter/waitress come into the theater to take orders; my buddy and I decided to try to get drinks at the bar. We waited in line at the bar while the bartender took and fulfilled orders for two groups in front of us, when it was our turn, she stepped away for a minute and then came back and said we would get our drinks faster in the theater. We explained we had been waiting for ten minutes without a server entering the theater; she looked miffed and then told us she wouldn’t be able to get our drinks for awhile because she had to fulfill orders coming in from servers. Irritated and wondering why she could serve the two groups in front of us, but not us, we returned to our seats. Because of the ordeal, we declined to order any drinks when the waitress finally came around.
On another occasion, we encountered extremely slow service again along with an inconvenience with seating. Since it was a Tuesday night with the $5 ticket special, we arrived more than thirty minutes early to secure a good seat and allow adequate time to get drinks. Upon entering the theater, we found the first two rows of the preferred stadium seating section “reserved” and with the rest of the theater filling up, we resigned to sitting in the first row nearest to the screen. I was curious about the “reserved” seats since we had never seen this before in three years of patronizing Cinebarre, so I asked the bartender about it and she indicated they were reserved for friends of the manager. I was slightly baffled why this was being done on what is likely one of the busier nights of the week due to the ticket price promotion. As a consulting engineer, I understand that some clients deserve special treatment on occasion, but I would never provide special treatment to a client to the detriment of another - we arrive early to get a good seat but end up in a less ideal seat, while the people with reserved seats stroll in during previews to prime seating. In addition to the seating, service was extremely slow at the start of the movie in both placing the order and receiving the drinks.
After each disappointing instance we chalked the experience up to an off night – a one off. My wife and I griped a bit to each other, but figured the next time would be back up to the usual Cinebarre-Mount Pleasant service. However, after our experience today, Sunday, January 6th, I don’t think we can give Cinebarre-Mount Pleasant the benefit of the doubt anymore. We have seen the Breakfast Club promotion on the website offering $5 tickets for all movies before 12 pm on Saturday and Sunday for awhile, but we had never taken advantage. We decided last night to see Les Miserables at 11:50 AM and take advantage of the $5 ticket price promotion and put the money saved towards lunch. We reached and ticket booth and were surprised when the cashier said it was $15.00 for two tickets, I asked her why they were not $5 a piece with the Breakfast Club $5 ticket price promotion. She indicated that only applied to the first round of movies; I told her the website said any movie before 12 PM and that this was the first showing of Les Miserables today. She said the $5 ticket price didn’t apply to this movie. Since it was 11:40 AM, we decided to pay, get a decent seat, and discuss it with the manager after the movie. Perturbed regarding the pricing and the failure for the cashier to give an explanation for the discrepancy between the website and what was being charged, we elected not to get lunch and beers during the movie. After the movie I asked the bartender in the lobby if I could speak with the manager, she asked if she could assist and I told her our confusion about the ticket prices. She was very cordial and explained that the promotion now only applied to the first round of movies around 10 AM. She indicated the posters onsite had been taken down, but that the website advertisement had not been corrected yet since it was controlled by a separate marketing group. She indicated several other people had asked about it as well and been told the same thing – no other resolution other than basically - we made a mistake, sorry, but it is what it is. Perhaps I should have pressed to discuss it with you, but it appeared precedent had been set and the policy wouldn’t be altered, so I didn’t see the point.
For lack of creativity, today was the straw that broke the proverbial camel’s back. At this point, while disappointing, I don’t see us continuing to give our movie patronage to Cinebarre-Mount Pleasant despite years of spending our hard-earned money almost exclusively at your business. We are fortunate enough in Charleston to have other theaters which offer a break from the traditional movie experience – for the about same price as what we paid (actually fifty cents less per ticket) at Cinebarre-Mount Pleasant, we could have seen Les Miserables at Terrace Theater and still enjoyed a craft beer. We may have to drive further - we live off Coleman Blvd in Mount Pleasant, so we have always loved the convenience of Cinebarre – and eat lunch or dinner before or after the movie, but based on recent service, we will give another theater the opportunity to earn our patronage.
If you would like to discuss further, please feel free to e-mail me or call me at XXX-XXX-XXXX. It is a shame that $5 – the price difference between your website advertised price and what we were charged – will result in us taking our business elsewhere. Perhaps in the future we will give Cinebarre another chance, but in the interim we will be enjoying movies at other local theaters.
The $2 glasses are always scratched and ridiculously glarey! Then when I ask for a new pair that arent sctatched, some lesbian teenage girl, who is pissed I'm a man is mad I pointed it out and gives me an attitude about wanting a perfect picture. For fourteen bucks i would say go to oakbrook on ladson for customer sevice and seven dollars and a caring experience. Worst cinema experience ever! Not worth it.
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