I will never come back. Between the awful service and the blatant disrespect from management, Smoky Oak has lost a James Island local forever.
Came to this restaurant with my BF and 5 other people. Food was ok. Then it came time to pay the bill and a grey haired old man who claimed to be the manager handed us one ticket and pointed at a sign that says the bill could not be split. I ended up putting 200$ on my credit card and then proceeded to get yelled at by this man who claimed to be the manager. I asked why the waitress didnt ask if we wanted split checks and he scolded me again for not reading a tiny sign no where near where we sat. I attempted t defend myself but after throwing my credit card and my receipt at me, I realized it was useless. We left there feeling almost cheated. Very disappointing.
Took half day off of work to check out this new place for lunch with a friend. When we arrived at 3pm on Tuesday, MARCH 13, there was a note on the door saying their FEBRUARY hours and they were CLOSED.
Sure would be nice if they knew what month it is and for their REAL hours to be posted on their site.
Now we'll never know if the food is good.
Wow...all of you LOVE this place so much that none of you state it's called Steel City Pizza now???? Pretty sure it blows...or rather...it did blow
Absolutely awful. if you don’t work there, know the bartender, or a Cleveland browns fan on Sundays... STAY AWAY. no interest in the casual diner. As a Belle Hall resident I hope this place goes out of business.
I am sorry to say I went back today with a bunch of folks for lunch and the food was gross and the service was bad. I liked it before, I wonder what happened ?
Overrated. I will take Moe's any day over this.
I love King St Grille. Ive been to the one DT many times and also the one out by Kiawah and had great food. However, this one is awful. We sat at the bar outside for twenty minutes in front of 2 bartenders who refused to talk to us or really even look at us. The girl bartender in the Eagles jersey might as well have been taking a nap under the bar. We got buckets and they said they couldn't split half bud light half budweiser because of some sort of inventory problem. Ive split buckets all over Charleston and never have had this problem. The food came out then sat on the bar for a while and got cold while the bartenders were "working". Ill go back to KSG, but never this one!!!!! Awful
What a joke. Any night club that has the dress code at the door isn't what I'd call "upscale". If you're into slores wearing heeled suede boots that come up to their thighs, oozing insecurity and low self esteem all while holding a vodka CRaNnn and sexily sippin' on their strawwz, then dive in my friend. Oh yeah, take some new facebook profile pix with palmetto shots while you're there.
Went to Hall's for the Restaurant Week special 3 for 40. Next time I'll go to High Cotton or The Oak and pay full price.... Hell, next time I get the craving for a steak, I'll take the buttermilk chicken at Magnolias before I go to Halls. Service was plaintively agreeable, but the steak was mediocre at best and luke-warm, the potatoes and green beans tasteless and the Caesar salad was mostly Romaine stalks (was this to compensate for the lower Restaurant Week prices?) and the tables crowded together so tightly, every time a server visited the table next-door I got a butt in my face. We were bum-rushed out as soon as we had finished our plates, and then coat-check couldn't find my coat even with the tag they gave me. Waiting for them to find my coat we had an interesting encounter with Billy Hall. He gave one lame excuse after another while continually trying to shake my hand. Complained about having to participate in Restaurant Week after being yelled at by the restaurant association, and on and on. I won't be back.
A bit of advice to Billy: Son, you missed your calling - somewhere in North Charleston there's a used-car lot that needs you desperately.
Cannot speak for the other locations but the one in Summerville is overall not worth the drive, the foods decent but some of the waitresses and bartenders make it difficult to have a good time. There is constant friction between them that you can sense, our waitress was being bought shots by the next table and she was definately not sober while she served us, in fact I questioned several items on our bill that weren't even ours. When I asked to see the mgr, think his name was Don, the waitress got a little irritated, and even after I expressed my disappointment about the waitress he acted as if it was normal and she continued to serve us. So we will not be visiting dog and duck anymore and I would suggest you don't waste your time
Why was my comment removed? CCP censorship? Really?? Or is someone in Palmer's back pocket? If you think the following 2 reviews are by different people, who just happened to register and post for the first time on the same afternoon, I've got some news for you: they aren't. It's slick marketing aimed to temper a negative review. Let your product speak for itself, CC. And stop posting glowing reviews for O Ku, without identifying yourself as GM of an establishment owned by the same parent company.
"Best bar in Charleston! Excellent service, delicious drinks, and tasty food. Will be back again and again! I'd give it more than 5 stars if I could!"
"This place really has a unique and mature environment. Service and technique are unbelievably polished, creative, and just plain fun! Classy establishment."
I'd give New Dream no stars if possible. The chef, Eric Gaffin, clearly doesn't care about what his clients have been promised. Hot food is served cold--shrimp and grits and risotto are just cold gelatinous piles glopped onto plates, if kids food is requested he usually 'forgets', breads are frozen and cold, stale; he doesn't bring the supplies necessary to ensure buffet displays look elegant; he'll just pile forks, knives, etc on the table.
Additionally, he can't keep an event planner or event staff for more than 3 or 4 jobs as he doesn't pay them; no one like to be duped into working for free. This leads to events being severely understaffed or inexperienced staff that has little to no interest in making your event a success just like Chef Gaffin.
Slow, long-winded service. My girlfriend said the juice tasted old and when she tried to tell the bartender she just gave her attitude. WASTE OF MONEY! Much better bars around like the Belmount or Hom.
New Dream Catering is more like a new nightmare. Throughout the entire planning process, Sarah and Eric were absolutely attentive, answered every email, helped me with anything I needed, and made me feel secure with my decision to hire them. Too bad that the actual day that mattered, our wedding day, ruined every single nice thing I could ever say about them. On our wedding day, they completely ignored what was written on and agreed upon in our contract. First and foremost, they ran out of food. That's right. We gave them our final numbers two weeks before the wedding, 15 people didn't even show up to our event, so you would think we would have plenty of food, right? Wrong. New Dream still didn't have enough food for our guests who were in attendance, let alone for the ones who were accounted for but never showed. We had several family members and friends who didn't get to eat b/c of this mishap on New Dream's part. Also, in our contract, we were supposed to have a build your own salad bar with a variety of nuts, fruits, dressings, etc, but this did not exist. Instead, New Dream took it upon themselves to change the station (without my knowledge) and pre-make all of the salads themselves with one kind of dressing and no variety at all. They were all the same and in no way met the terms of our contract. Also, we ordered a specific type of soda, were promised this soda on more than one occasion, were told not to worry about the soda, yet it was completely MIA at the wedding. Instead, they took it upon themselves to substitute it with something else that I didn't order without consulting me about it. In fact, they never said a word about it until I questioned them as to where it was. When they responded to my inquiry, their answer was sorry we couldn't find it. Really? Really?!? That soda had been on our contract for a year yet they claimed they couldn't find it. That's why my 84 year old grandmother didn't get to enjoy her favorite drink at our wedding because of New Dream's inability to pre-plan. Worst of all, they then left the drink I didn't order for my family to clean up after the wedding. So now, I have bottles and bottles of a drink I don't want taking up space in my guest room. As for the rest of the bar when it came to our specialty cocktail that was supposed to be a martini, they did not train their bar staff properly, and my guests ended up getting disgustingly stiff drinks served on the rocks in martini glasses. We also had a fish station at our wedding; however, the fish was by no means fresh, and was so old and fishy, that myself and several of my guests were unable to eat it. There were also a slew of other things that were either written in our contract or promised to us via email, yet were completely ignored by New Dream Catering. Also, our event was supposed to last for 6 hours, yet they pulled our late night snack station 45 minutes early, so my new husband and I never got to enjoy it. Lastly, we were promised a basket at the end of the night which contained samples of all of our food, but again, this was something that was also completely promised yet ignored. I'm not sure why they thought it was appropriate to completely ignore the stipulations of our contract and make substitutions without my consent, but they absolutely did and made no apologies about it. After reading other's reviews, I'm assuming they are just unprofessional and have absolutely no idea how to run a successful business. When I tried contacting them to discuss the contract issues, they responded in detail with one email and had nothing to give me but excuses. They then continuously blew me off and gave me the run around, so much so that I now have handed the situation over to my attorney and fully intend to pursue their breach of contract. After the thousands of dollars that we spent on our wedding and the countless hours we spent perfecting it, New Dream Catering's lack of planning and poor decision making ruined our event and reinstated my belief that true customer service doesn't exist in this world any more. If you are planning to work with New Dream Catering, I would highly recommend that you get everything in writing. Trust me...you will end up needing in the end.
Way over priced for mediocre food. If you can open a jar and cook boxed pasta, save your money and eat at home.
Clients and staff beware.....Eric Gaffin has refused to pay his staffing vendor for events worked over 6 months ago. In my most recent communications with him, he claims he does not have the money to pay the $650 owed despite the fact that he has still been working events. He has also recently been evicted from his office. There is a pending court case against him for the past payment due and he has been reported to the Better Business Bureau.
Brides: Please save yourself a HUGE headache and RUN! I do not want our experience to happen to anyone, not even my worst enemy on such an important day as your wedding!! The planning, meetings and professionalism PRIOR to the wedding were wonderful. We were so pleased and so excited! The tasting was great and we had heard and read fabulous reviews. Until this day I see the same great reviews, but most are from 2010. Ironic that the reviews get worse in the present day! New Dream is NOT what they used to be and funny that the negative reviews on here and other sites share the same opinions as us! You'd think he reads these and would care about his reputation and livelihood and do everything possible to prevent the same mistake happening over and OVER again! The owner and chef did not take any responsibility for how cold and terrible the food was on our wedding day. In fact, not only did he not take responsibility for his actions and what he was paid to do, but he actually blamed our guests for not taking food fast enough. He also said he put the food out when he was supposed to based on the timeline of events. Um, if things are running behind it's called BEING FLEXIBLE! Even if the wedding timeline was behind "on paper," it was not so far behind that the food would be freezing cold if it was heated up properly to begin with! The food was barely heated, there was no fluff or presentation of the display of food and the staff he hired was less than stellar. Sarah, the catering manager did not work our wedding as there were 2 other weddings that night besides ours. She was wonderful to work with however. Whoever WAS the catering manager with Eric at our wedding, didn't know what she was doing either to have let cold food come out. So not only was the product terrible, but New Dream lacks the customer service of making this situation right by admitting their mistakes and even possibly returning some money.
Specifics on food:
Mac N Cheese-dry penne pasta that is not mac n cheese at all
Shrimp and Grits-ice cold. So cold that the whole thing came out of the glass
Biscuits-ICE cold, made ahead and froze most likely to explain why some were so cold they were frozen. We ordered three kinds and no one could tell the difference between the three which either means we didn't get what we asked or they were so bad and mushy that you couldn't tell.
Bridal Party did not get a sampling of passed apps as they were promised since they missed cocktail hour for pictures
Passed apps-bacon wrapped scallops and stuffed mushrooms were a hit and I heard a lot of compliments
Pros: If you do need something extra like bringing in your own food for a station or surprise for guests or want your cake cut, he didn't charge for it. At least he didn't when we signed in the fall of 2010...
If you have already signed up with him, get EVERYTHING in writing or cancel if you can: how the food will be displayed, how it will be heated, how it will be KEPT heated (you don't bring out cold food and expect two little sterno's to heat it up!) and any other detail.
Totally not at all what you thought you were going to get. Very disappointed and so were my guests. New Dream should be called New Nightmare
I have been going here for a year now, mainly because of the Gluten Free Crepes that they started doing, which was amazing for me since I have a gluten intolerance. I moved down the street from the cafe this year and was so excited to be so close. To my surprise, they had changed the gluten free availability to only once a week on Fridays. I work 8-6 mon-fri, so this is not a possibility for my great Sat/Sun brunches that I used to love to go to. I also recently used a Groupon and was a little confused at my charges, and instead of explaining it the cashier explained nothing to me, kept staring blankly at me, didn't help me out at all, and honestly just made me feel bad. I haven't been back since, don't think I ever will.
@ eastoak: here's what I got from your review: service is slow, indifferent, and inconsiderate, food is average, 3 STARS!
Good service doesn't require "Southern sugar coated niceness", whatever the fuck that is. A little respect goes a long way.
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