I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
New owner! Great food! FAST service! Definitely done an up grade here! Thank goodness! :) I WILL be back!
After reading a couple of the bad reviews above, I wanted to come charging in here to the defense of this great place. The food is awesome, the beer selection is good (and always cold) and the crowd is a good mixture of what Charleston is...
That being said, I have to say that they are unfortunately spot on when it comes to reviews of the service and general attitude of the staff. At times it seems as if the hipster style of just being too cool to care bleeds from the atmosphere (where it's okay) to the service (where it's not.)
I go here often and will continue to do so. I humbly ask the ownership to take note of these trends in comments. It can't be all of them have a grudge or caught you on a bad day.
The only thing, in my opinion, anyone could say negatively about this place is the apparent apathy in customer service.
As I said, I will go back and I will continue to recommend it to family and friends. I just hope they get this bit corrected.
This place SUCKS! Went there today, ordered food and drinks. After 3 drinks (we were waiting patiently) and swatting countless flies on the patio the food never came and our waitress had gone home. Just piss poor. Won't be back. Too many other good places to go in Charleston.
Was not impressed at all with this restaurant. I had my FIRST and LAST visit to Bighorn'ts last night! Had a complaint about my food, called to voice said complaint, and was RUDELY told that there was absolutely nothing that can be done!!! I thought this was RIDICULOUS!!! Not to mention, the menu is big, but filled with the same ol' stuff...NO VARIETY!!! To me, it's not much to choose from...as far as pricing goes, the food is NOT worth the money they're charging!!! Save your money and go somewhere else, I wish I'd did that...I wouldn't be writing this review!!! Needless to say, I will NOT be returning to this establishment!!!
I would like to take back what I said about food prices. The food prices were average. I would also like to say I like the idea of this restaurant... I just think the bar area is too small for entertainment and the kitchen closes to early when they have so many customers. I was really aggravated-and so was my bf when we drove all the way out there, hungry, and couldn't watch my friend play or eat.
I went to the West Ashley one. Not enough parking, really bad design/layout of building, bad acoustics, overpriced drinks and the kitchen shuts down too early. We went out there to see a friend's band play. We could not find a parking spot for a while, and then when we went inside (around 9) we were told the kitchen was closed. There were tons of people there, we grabbed the last seats available. We couldn't find seats in the bar so we couldn't watch our friend play so we left. The bar is not big enough, period. The building is "L" shaped with the bar being in the corner and most seating in the narrower part---you can't see the bar from there. It took forever to get a beer and pay for it and it was way overpriced.. i think it was $4 or $5 and it was a Fat Tire. No desire to go back. I think their food prices were high too.
The food is okay but the service is terrible. It's not the least bit Irish, so don't go there expecting it to be an Irish pub. They do half-priced burgers on Tuesdays, which is why we went tonight.
We sat for about 10 minutes with no one approaching us and watched two more groups get seated. A guy approached the group a few tables away, a girl approached the one in the booth directly behind us, and we were ignored. My husband caught the girl as she walked past and told her we were seated first and hadn't been greeted yet. She said she would find out who our server should be. The discussion with the hostess happened within earshot of our table. Apparently the hostess didn't tell anyone whose table it was, so the one serving the people behind us rolled her eyes and ended up being our server.
We waited for about 15 minutes before our order came out on a tray with the food for the people behind, despite our order being entered several minutes before theirs. That explains why my fries were lukewarm. The food was brought by someone other than our server, who tried to escape like she had dropped a bomb. We managed to ask for condiments and silverware, though. We saw our waitress once for the rest of our meal, when she asked how we liked our food and filled my husband's water. Lucky for us the couple behind us accosted the hostess to get their bill, and when the waitress appeared we got ours at the same time.
This the second time we've been for the half-priced burgers, and the second time we've gotten bad service. While the burgers are tasty it doesn't make up for the severe lack of service.
Try the bobby fries!!
Very good food right beside my hotel, perfect location and great service
Awesome brunch with great shrimp and grits
Great food, great view and great service
The food's usually pretty good, but the service is so, so bad. I've been six or seven times in the last year or so and I still have yet to get the sides that I actually ordered with my entree. Doesn't matter what day we go or what meal we're eating...it's kind of amazing. They need to implement some kind of ticket system, because what they're doing behind the counter right now clearly isn't working.
We first went to Home Team right after they opened, which was probably five or six years ago. We weren't impressed and haven't been back since. Friends said the recipes had been tweaked, and after the recent USA Today accolades we decided to give them a second try.
I ordered a half rack of ribs with mac and cheese and butter beans. The first surprise was when I cut into the ribs and discovered they were spare ribs, not back ribs. That was my own mistake for not asking so I sucked it up. The second surprise was when I found the membrane had been left on the back of the ribs. When cooked it turns into a plastic-like sheet that is disgusting to eat and difficult to remove, so most places do it before cooking. I picked off as much as I could.
Once I got past those two issues I was pleased to find the ribs were cooked very well. They had a nice crust on the outside, an obvious smoke ring, and the texture was excellent. They just didn't have any flavor. There was a bare hint of smoke and the crust on the outside had no obvious seasoning. It was tasty in a roasted pork kind of way, but not at all satisfying in an "I want bbq ribs" kind of way. Which is why I was there, so it was really disappointing.
I thought I could salvage it with some sauce. I'm not a fan of the vinegar and chili flake mixture so I skipped that and started with the Red Sauce. It tasted like a vinegar sauce with some ketchup added, but vinegar was the dominant flavor. I switched to the Sweet Red sauce. Basically it was the Red sauce with slightly less vinegar and more sugar. Finally I gave the Mustard Sauce a go. There was a pungent mustard powder flavor and a very strong vinegar component, which was followed by a very sweet honey-like flavor. None of the sauces worked for me, either being overly vinegary or overly sweet.
The macaroni for the mac and cheese was cooked perfectly. It was in a very watery, salty, white sauce that tasted vaguely cheesy. It wasn't bad but it wasn't appealing. The butter beans were also cooked nicely but they were really salty.
Overall everything was cooked well but for me the flavors were way off. All the sauces tasted too strongly of vinegar or were too sweet and the sides were extremely salty. That was how I felt when they first opened, and that's how it still is.
AGAIN......and when might 'BABY FAT' be returning to ARTS.....if they are still together...they're a truly good sounding bunch of guys...:) :) :) :) ...and it's all SUPER good while listening-watching them at ARTS.....
......and when might 'BABY FAT' be returning to ARTS.....if they are still together...they're a truly good sounding bunch of guys...:) :) :) :) ...and it's all SUPER good while listening-watching them at ARTS......while munching down on 'a hamburger & fries .....yummy....
......and when might you book 'The Beach Brothers' again...that's Frankie McNeil, Mike Suggs and others, please...:) :) :)... I enjoyed a great meal at Tru Blues, the last time I was there when 'The Beach Brothers' were your entertainment....:)
Went for the last time on Mother's Day weekend. The food was poor along with the service. We used to love the place...now we will leave it for the tourists.
went on Mothers Day, food was nothing but average, drinks were poor and service nothing special either, not going back..
This place closed it's doors over a year ago...but it was a great Venue to hear great musicians.......
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