I actually have to reverse some of the previous comments and say I almost always have great service but my food is almost always messed up.
The wait staff do revolve and some are good and some are bad but it is the bartenders that make it. There are two guys that tend bar that I will look for when I go - Jack is one and then another guy that I have never caught his name. Both are amazing and always remember you. My husband moved out of town for 3 months for work and when he came back the not only remembered him but served up his usual with out a question asked.
The food is another story - I have been to all of the Sesame locations on more than once occasion and when I lived downtown I was in Five Loaves every other week. The owners know what they are doing when it comes to food. The recipes are to die for... this location always seems to mess stuff up in the kitchen though. When I first started going in 2011 it was great and I was in there once a week but they have slowly gone down hill. Now it is to the point where I just take the hike to the Mount Pleasant location to get my burger fix. Of the past 6 time I have been in there I sent my burger back 4 for not being done (I was pregnant so I had to order well done and every time it was still very red and bloody) and once there was a white plastic wrapper in my salad. Yes a wrapper. Not a small piece. Larger than my thumb and bright white - with some kind of muck on it. That was my last visit.
The food is good and the bartenders are friendly but the kitchen staff is terrible. Just go to the other locations.
Great food, my favorite burger in town. And the beer dinners are fun and a great meal for cheap.
Ditto on jaxx's comment on front-of-house service, unfortunately. I'm a regular here and just deal with it and try to make it easy on them because the food is worth the hassle. Probably pretty hard to hold on to people in this location.
Bartenders are not great and there seems to be a revolving door at this position (not super uncommon in Chas). Once a female bartender actually left a full bar to come around and sit with her "bestie" who surprised her from out of town. She announced to the whole bar that she was sorry and explained the situation as if any of the thirsty customers really gave a shit. Yup, we missed our movie that night and almost didnt come back. I hope she revolves to another bar real soon.
The consistently great burgers and good beer selection outweigh the bad experiences I've had here so service won't deter me from going...I just learned not to go unless I had plenty of time and patience to enjoy.
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