Fuel - Cannot leave a star rating as we were never served.
Just recently, on a past September Saturday afternoon, the weather has turned beautiful, and we strolled the neighborhood and stopped in at Fuel.
Red Flag #1) People standing around unattended. Not crowded, open tables & seats @ the bar. Multiple customers milling at entrance. No Hostess. A sign turned sideways...One side says, 'Seat yourself' the other side says, 'Wait to be seated". No one knows what to do. We seat ourselves in the courtyard.
Red Flag #2). Wait staff walking around but never acknowledge your presence. After several minutes I took a serve yourself approach and went to the bar. No one behind the bar. Returned to seat, waited a couple minutes. Continued to be ignored by wait staff. Go back to the bar.
Red Flag #3) No bartender. Waited. Waited some more. After about 6-7 minutes a bartender appears. Pretends I am not there, walks around the entire bar filling glasses & chit-chatting. After attending to all the customers already served(2 -3 minutes), he comes back to me. "What would you like?"...'May I have a menu please?' He hands me a menu & walks away. Menu lists draft beer and it is obviously inaccurate as I can see taps that are not listed on menu. I guess informing me of 'seasonals' & guest taps is not part of the deal. Since has turned his back on me, I'm not waiting again to inquire.
I go back to my table and ask my party about ordering. We agree to leave. WORST service ever is not fair...again, we were never approached by wait staff. Completely unprofessional & no interest in going back, I could understand poor service if they were busy, but not the case here. Another neighborhood establishment on my Blacklist.
Went recently and shared mussels, pommes frites, and sushi with the table. As always the food was delicious. The bartenders were so busy talking amongst themselves, however, they ignored the patrons. The hostesses acted as though we were fortunate they were paying attention to us. Definitely not up to par with my earlier visits many years ago. Given the sheer number of new and established restaurants that offer both fantastic service and food, there is no reason to go back for a long while.
Poe's has been one of my favorite go-to places for a long time and I LOVE the mahi tacos!! BUT to see this Tomas lady's seriously annoying and ridiculous rant on the side of my computer whenever I'm perusing the Charleston City Paper is plain annoying . Ever heard of a babysitter, Tomas? Yeah? Well, CALL ONE and stop complaining about the fact that your unruly children obviously are NOT OLD ENOUGH to sit still and be presentable in a really great establishment. Complete idiot.
Take your screaming child away from other paying customers until he calms down. Problem solved.
As much as I appreciate the previous 2 comments made in response to my post, I disagree with your overall statement. We were there at 11 am for a total of 30 min. We go there because it's loud, they have a kid's menu, they have high chairs, the wait staff has always been really nice, the food has been great, and the bartenders are knowledgeable. As such, I'd like to retract the statement about the "horrible, overpriced bloody mary's". I still do not appreciate the general manager being a complete jerk about the situation including when I went back to apologize for the inconvenience and complain about how we were treated. His statement that "he didn't want to tell me how to raise my kids" was uncalled for, unnecessary, and extremely hurtful. I would suggest that if they do not want parents to bring their kids there, there are easier ways to accomplish this such as removing the kids menu items and high chairs. I can assure you I will not go back with or without my kids. Since I no longer care nor do I have any more time to devote, I will no longer post any more comments in regards to this.
"I have never been treated so poorly in my life."
You must not have a very hard life, Tomas. No one wants to hear your crotchfruit cry, especially in a TAVERN. If you can afford to go out to eat, you can afford a babysitter. Next time I go there I will personally ask for Travis and tell him to keep up the good work.
Why anyone would bring a 1 year old, coupled with a 2 1/2 year old, to a restaurant that does not have arches or a Chucky Cheese mouse on it always amazes me. This is a bar that serves food. Don't upset the adults in the place with little kids. When you do the nasty and have kids, plan on being out of touch with decent restaurants until your kids grow up. Frequent places that have slides and playground equipment. Or silly games. Match the social maturity of your offspring with the intended menus and other patrons who are there. No food would be good with a little kid crying next to you.
I have never been treated so poorly in my life. My 2 year old hit his head and screamed in pain. When we were able to calm him down a few minutes later we placed our order. Literally, a minute later, the general manager, Travis, came over and asked "IS THERE GOING TO BE A PROBLEM HERE? YOU'RE KID'S YELLING IS DISTURBING!" Nevermind that he almost busted his head open and we were clearly emabarrased that we quickly requested boxes. On our way out, he took it upon himself to to tell us "BYE BYE!" As if he was the conquering hero that saved his patrons from the terrible 2 1/2 and 1 year old children. After we went home and put our kids to sleep for their nap, I went back to calmly let him know I have never been treated so poorly and wouldn't be coming back even though I have been there regularly for a decade. He actually told me he doesn't want to tell me how to raise my kids, but he had to look after his other customers comfort. Clearly he doesn't have kids, or he would have known that we were more worried about our son's well being than disturbing a few tourists sucking down horrible, overpriced Bloody Mary's at the bar. Way to go Travis, you clearly care about your regular customers.
Manny's Mediterranean Cafe on George St has the best Gyros I have had in years - fresh and delicious - a must. Great service and a very comfortable experience - can't wait to go back for more
We have been to the pub in Rivertowne several time and have had a great experience each time. I look forward to our next visit. Steve
OK drinks. Horrible service. The bartender (possibly owner) was disrespectful and confrontational. Better to take your business a few doors down to any of the other cocktail bars on King St.
Met someone online and he took me here on our "1st Date". GREAT JOB!! Great ambiance for a girl who loves Jazz and is all about setting the perfect atmosphere. Beautiful upscale restaurant with Live Jazz playing in the upstairs of the two story restaurant. Very classy just like me. Perfect for the Classy, Sassy Girl from California!!
I have been here twice in 2 years. Had to give it a second chance. While the atmosphere is cozy, the food is nothing to talk about or eat! The worst sheppards pie I've ever had. It had chili base with chunks of potatoes on top. Awful! You need a new chef!
I love shelter it's a great place for younger people to hang out in Mt. Pleasant, the brunch is fantastic and the dinner menu is also really great. The drink specials are great too $6 crafts of mimosas yes please!
charles robinson. we would love the chance to have you in again. we love people who love to dine with us and those who dont as well...keep on truckin and we will do our best to do the same. happy trails in the charleston culinary world.
Decent bar food. Not good by any means, but not horrible. Service was tolerable. You won't hate going here, but there's really no special reason to go there either.
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
New owner! Great food! FAST service! Definitely done an up grade here! Thank goodness! :) I WILL be back!
I would like to take back what I said about food prices. The food prices were average. I would also like to say I like the idea of this restaurant... I just think the bar area is too small for entertainment and the kitchen closes to early when they have so many customers. I was really aggravated-and so was my bf when we drove all the way out there, hungry, and couldn't watch my friend play or eat.
I went to the West Ashley one. Not enough parking, really bad design/layout of building, bad acoustics, overpriced drinks and the kitchen shuts down too early. We went out there to see a friend's band play. We could not find a parking spot for a while, and then when we went inside (around 9) we were told the kitchen was closed. There were tons of people there, we grabbed the last seats available. We couldn't find seats in the bar so we couldn't watch our friend play so we left. The bar is not big enough, period. The building is "L" shaped with the bar being in the corner and most seating in the narrower part---you can't see the bar from there. It took forever to get a beer and pay for it and it was way overpriced.. i think it was $4 or $5 and it was a Fat Tire. No desire to go back. I think their food prices were high too.
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