Worst food experience I have ever had at this restaurant. It all started out with a simple misunderstanding about the menu. It all finished with me vowing to never go back again.
This was the worst restaurant I have ever eaten at. I have never had a worse dining experience in my life. First, the waitress tried to upsell everything to us, and kept pushing us to order more, it was very uncomfortable. Secondly, they failed to tell us that rolls were half price because it was happy hour. We had no idea, and our friend came in randomly, and told us about the deal we were missing out on. We felt pretty cheated, they deliberately hid the deal from us, because they wanted to charge us full price. Two rolls were $24 which is a total rip off. Then, my wife asked to cancel one of her rolls as she had ordered too much, they would not allow her to cancel it, they said it was already made, when it was right after she ordered. It was really crazy. Lastly, when we came to pay, I used a $20 groupon I had purchased plus cash, it was 100% valid and purchased recently, they refused to take it saying it was only good at certain times of day?? It was completely ridiculous! I have never had a worse experience at any restaurant, in my life!
Do not eat here, they are crooks and it is a terrible atmosphere. I cannot stress this enough, don't waste your money here. They were really sneaky about the half off. When we asked our waitress about the half off deal she got very offended and told us that you had to sit in a certain section of the restaurant to get the deal. This was after we had gotten the huge bill. It was absolutely unbelievable.
Stay away from this place at all costs.
This place on a Saturday is ridiculous. They charge 5$ cover fee to have to wait at the bar and get served like 20 mins later. Who does this 5$ go to? That stuck up little club promoter who thinks his stuff doesn't stink. GET RID OF THAT GUY!!! I will take my business elsewhere.
After spending a good deal of time and money at this restaurant, Halls finally showed us their true colors. Dont be fooled by their fake charm like we did. They need a security doorman at the front to handle the drunk unruly patrons who insult and fall over other customers. I felt like i was at a Biker Bar. The Halls and their staff are ineffective and inexperienced to deal with this. I have been to numerous steakhouses over the last 25 years and this would never occur there . Do yourself a favor, go to Oak and be treated properly and professionaly everytime, in addition to getting a much better quality meal.
Ordered take out wings last night from Wings and they had a problem with their credit card processing system. So they just kept swiping my card and eventually gave up and wrote up a manual slip. Lo and behold the next morning I had been charged 5 TIMES on my credit card. Definitely won't be using a credit card if I ever go there again! Now I have a huge mess to straighten out with them and my bank.
Ever wonder why the people around here hate those from New Jersey?
Spend some time with the owners of this place and you will know why.
Wow where do I start with this nightmare. I am a pretty easy going guy, rarely send food back or complain. It was a busy Friday night at Folly Beach but Snapper jacks wasn't too busy, we waited at the bar, had a good beer and were seated at the table in about 10 minutes. After about 20 minutes our drinks were about gone and we were curious where our waitress was, the hostess found her sitting at the next table next to us with friends, I had noticed her there when we sat down, she was there the entire 20 minutes and laughing with the friends I didn't think she was a waitress. The waitress, Lauren, came over and took our drink order, we ordered soon after and that's where the nightmare started. After about an hour we wondered what had happened to our food, there really wasn't many people eating in this place. About an hour 15 one plate came out, and it took another 15 minutes to get the rest. my chicken was paper thin, cold and dry as rubber, whatever the flatbread shrimp thing was was burned on the bottom and the Salmon was 1/2 inch wide and 3 inches long, for $18 REALLY!!, I have had bigger and better Salmon at Sams as a sampler. The only decent plate was the fried shrimp, tough to screw that up. I gave my plate back to Lauren the waitress and our friend returned the burned flatbread thing and asked for an appetizer which she got quick, it was only shrimp dip, pretty bland btw. The manager came over about 15 minutes later, his name was Jay, he did the typical manager "i'm sorry but I really don't care" routine and said he would look into why our food was so bad, so late and so separated in delivery, I didn't expect to see him again and I wasn't disappointed. So after the chicken and flatbread thing was removed we still owed almost $100 between 4 people, friggen insane for the night we had in that place. I have been in Charleston for almost 20 years and have never had such an experience. We will never go back there, and I tell everyone I know the same, I hope tourists read this and stay clear as well. Lauren find another job, maybe involving a pole, Jay I heard there's a opening at McDonalds, you're a poor excuse for a manager, you weren't that busy you couldn't take care of paying customers
Great location, not a bad seat in the house
But The Sound Board Is The Worst I've Heard Maybe He Just Doesn't Like Bluegrass Or Folk. The sound man can make or break a venue
I CAN'T GO BACK TO THE TORTURE
Filthy, tasteless, vulgar.
Not worth the money, won't be back.
horrible place, food is sucks, service is slow. i was there yesterday to watch halloween contest. i do not f.. believe that winners had no costumes won. Judges eliminated really good costumes like everybody's favorite rednecks couple. i believe winners were friends with bar stuffs or judges. worst halloween contest ever ever ever. highly not recommended. place needs to shut down.
I have been going to Morgan Creek grill for several years. Haven't ever thought much of the service or the food, but love the location. After enjoying a nice afternoon downstairs at the Creek with friends I learned a few days later that they had charged my credit card twice. I called immediately and after speaking with 3 people was transferred to Carla Pope the "manager" who told me "it was a busy day, it was a human error." I totally agreed. Carla said they would refund my credit card for the second duplicate charge, so I asked that the restaurant also pay the expenses they incurred because of their double charge and Carla refused. She told me "its not our fault you can't manage your money." What? As a local who has frequently Morgan Creek Grill for years I cannot believe the outrageous attitude and behavior Carla exhibited. Where is the service recovery? After speaking with the bank today and no refund has been processed I will be contacting the fraud department.
Was very dissapointed in our last visit to Hall's. Went on a Friday night with guests in town and had reservations through OpenTable. Show up at 7:30, and they have no tables available, even though they had called earlier that day to confirm out reservations. They seat us at the bar to wait on an available table. Its so loud and drunk people pushing into us, our quests are quite annoyed and ask if we should leave. The old hostess who works there, who is a Hall and part of the ownership, comes up to us every 5 minutes to apologize to us. Not to mention she has horribly bad breath as she has to get right in my face to talk as its so loud in there. We are seated about 20 minutes later. We end up spending easy $100 each on 4 people. Our two guests from Chicago were very unimpressed with the food and our experience there, I thought the food was just ok that night, but not nearly for what you pay when you leave. It wasn't my first time, but Hall's has worn thin on me from the first couple times we went there during the first year. Talking to friends it seems to be wearing thin on just about everyone. Lucky for us, plenty of exciting new restaurants to take Hall's place.
I have never been treated so poorly in my life. My 2 year old hit his head and screamed in pain. When we were able to calm him down a few minutes later we placed our order. Literally, a minute later, the general manager, Travis, came over and asked "IS THERE GOING TO BE A PROBLEM HERE? YOU'RE KID'S YELLING IS DISTURBING!" Nevermind that he almost busted his head open and we were clearly emabarrased that we quickly requested boxes. On our way out, he took it upon himself to to tell us "BYE BYE!" As if he was the conquering hero that saved his patrons from the terrible 2 1/2 and 1 year old children. After we went home and put our kids to sleep for their nap, I went back to calmly let him know I have never been treated so poorly and wouldn't be coming back even though I have been there regularly for a decade. He actually told me he doesn't want to tell me how to raise my kids, but he had to look after his other customers comfort. Clearly he doesn't have kids, or he would have known that we were more worried about our son's well being than disturbing a few tourists sucking down horrible, overpriced Bloody Mary's at the bar. Way to go Travis, you clearly care about your regular customers.
Thats funny, a girl who works in our office who's roommates with a hostess at Halls says that employees are encouraged to post glowing reviews of the restaurant on a list of websites given out by the Hall family. They have gone over this during employee meetings. The previous poster got it right about these random 5 star reviews.
All the negative reviews are correct. My two main criticisms are overpriced for what you get (have been to fine steakhouses throughout the US, Halls falls in the midrange for what are top dollar prices) and the creepy family who comes by your table and interrupts you it seems like every 10 minutes. If I'm going to pay those prices I want to enjoy my meal.
I cannot stand Halls, it's a fake uppidy place for tourists. If you like paying twice the money for a drink, and being rubbed on by the elephants that go in there it's perfect for you. Also if you like being creeped on by the weirdo sons there it's just additional icing on the cake.
It is a shithall.
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
This place SUCKS! Went there today, ordered food and drinks. After 3 drinks (we were waiting patiently) and swatting countless flies on the patio the food never came and our waitress had gone home. Just piss poor. Won't be back. Too many other good places to go in Charleston.
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