Thats funny, a girl who works in our office who's roommates with a hostess at Halls says that employees are encouraged to post glowing reviews of the restaurant on a list of websites given out by the Hall family. They have gone over this during employee meetings. The previous poster got it right about these random 5 star reviews.
The five of us dined upstairs for Father's Day and we couldn't have had a better prepared, more flavorful meal. The service was attentive without being annoying. 3 of us are vegetarians and loved the scrumptious offerings at this 'steak; restaurant. Great cocktails and an extensive wine list rounded out the experience. If I had to make one complaint, it would be that the desserts were massive and we could have shared and would have appreciated that suggestion from our server. In a town full of amazing restaurants, this will be a repeat.
Jesus Christ. Eat your steak at home. Do not pay someone to grill it for you. Unless you are in Chicago or NYC...don't go to a steakhouse.
Based on all comments, odds are about 50-50 that you will NOT enjoy your meal at Halls Chophouse and pay too much to boot. As to the 3 star rating, it is actually less than that as some negative comments did not post a star at all and were not included in the calculations.
All the negative reviews are correct. My two main criticisms are overpriced for what you get (have been to fine steakhouses throughout the US, Halls falls in the midrange for what are top dollar prices) and the creepy family who comes by your table and interrupts you it seems like every 10 minutes. If I'm going to pay those prices I want to enjoy my meal.
Went to Hall's recently with a party of six and I must admit, everyone had a great meal. Don't quite understand all the negative comments. One of the owners came by once to say hi but other than that no harassment like you read in most of the reviews. They are a little pricey, but anyone would no this with a little research..definitely would go back again.
Wow. These reviews are terrible. I have eaten at Halls over 25 times and have NEVER had a bad meal and have NEVER had bad service. The owners seem to really care about the end product and are very nice. All of my friends agree. This is the GO TO place in Charleston for steak. Khai Mahala
I cannot stand Halls, it's a fake uppidy place for tourists. If you like paying twice the money for a drink, and being rubbed on by the elephants that go in there it's perfect for you. Also if you like being creeped on by the weirdo sons there it's just additional icing on the cake.
I am very disappointed in the Down Town Charleston La Hacienda Restaurant. I enter the establishment on July 17th with prospective customers for a lunch . To my surprise the Bar area had just been fleshly painted with a Red Varnish. After have the paint stick to my brand new White Shirt, i informed the Manager Pablo who tried to explain to me i should not have touched the Bar because it was wet. "A little late after i have done so, don't you think?"
Either way, this indecent could have been prevented by tapping of the area with a NOTICE of WET PAINT like most restaurant that care about there costumer. This action was completely Negligent by the restaurant. After speaking with the Manager he assured me if the Paint could not be remove by the Cleaners, La Hacienda would pay for the Shirt. After 3 Calls, 2 visits Management and the Owner has decided to ignore my complaint.
This will now become a legal matter, for much more. For this I give them a rating of ZERO!!!
I find these reviews a bit confusing. First, we have these reviews of a rather overpriced, over friendly steak house, with mediocre food and high prices. Then we have the complete opposite thoughts of 5 star rated experiences. Nothing in between. I start to wonder if the 5 star are being sent in by friends or owners of Halls. If you really want to put them in their place, join Trip Advisor and review the place. If you had a good time, tell them. If it was not so great an adventure, let them know. I've been there, and it was over priced and very underwhelming. I told Trip Advisor and felt I had done a justice to those who will consider visiting in the future. If you are going to spend over $100.00 per person in this town, the visit needs to outstanding in every respect.
It is a shithall.
These people are about the weirdest family I've met in the restaurant business. The dad has no personality and never says more than 3 words, the mom looks like she's from another century and is always so old and tired looking and the the two sons constantly come by your table to see what your eating, like staring at your food and watching you eat. The slick looking son always has this grin plastered on his face and takes after his dad in that he only has a vocabulary of about 10 words. I have to go there for business dinners every month or so, and most everyone complains or has comments on the family members. Alot of locals don't go there because of complaints about the family being overbearing. They do well with tourists though.
charles robinson. we would love the chance to have you in again. we love people who love to dine with us and those who dont as well...keep on truckin and we will do our best to do the same. happy trails in the charleston culinary world.
I personally like the place. Never had trouble with the service. We really like the wings, as they are huge and spiced just right. But the sandwiches are to die for! Where else can you get duck, pork belly, wonderful Reubens, and other well prepared meats in a great bun? I come down from Summerville a couple of times a month just to eat there. Around Happy Hour, expect to wait on an inside table. Families are there, as well as college kids, and everything in between. The duck fries are unique to the Moose, and are delicious. I'll definitely be back. I hope those who did not like their first experience try them again.
This one of the better joints in town. They have a handful of very well prepared and creative gourmet sandwiches. Duck fat fries are pretty hit and miss, unfortunately, but I don't mind rolling the dice on them. Good beer selection as well.
Decent bar food. Not good by any means, but not horrible. Service was tolerable. You won't hate going here, but there's really no special reason to go there either.
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
New owner! Great food! FAST service! Definitely done an up grade here! Thank goodness! :) I WILL be back!
After reading a couple of the bad reviews above, I wanted to come charging in here to the defense of this great place. The food is awesome, the beer selection is good (and always cold) and the crowd is a good mixture of what Charleston is...
That being said, I have to say that they are unfortunately spot on when it comes to reviews of the service and general attitude of the staff. At times it seems as if the hipster style of just being too cool to care bleeds from the atmosphere (where it's okay) to the service (where it's not.)
I go here often and will continue to do so. I humbly ask the ownership to take note of these trends in comments. It can't be all of them have a grudge or caught you on a bad day.
The only thing, in my opinion, anyone could say negatively about this place is the apparent apathy in customer service.
As I said, I will go back and I will continue to recommend it to family and friends. I just hope they get this bit corrected.
This place SUCKS! Went there today, ordered food and drinks. After 3 drinks (we were waiting patiently) and swatting countless flies on the patio the food never came and our waitress had gone home. Just piss poor. Won't be back. Too many other good places to go in Charleston.
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