Recent lunch. Softshell crab sandwich. Not good. Crab, bacon and bread difficult to chew. Could not finish. So much for the special!
Sadly it's slipping badly. I live in Wagener Terrace and we used to go there a few times a week. As it became more popular we stopped bothering with the crowds. Last week I was working late so we decided to stop in at the downtown location for dinner. After waiting about 10 minutes for a table I finally had to ask someone to clear one for us. We were seated beside the bar and our drink order taken, and someone return promptly to drop menus and give us our drinks. 15 minutes later we saw the guy wandering aimlessly. I walked up to the bar directly in front of where he was standing and when he saw me he turned and walked away to pick up some plates of food. I finally had to go to the guy behind the register to place our order.
I love Santi as a person and I wish him nothing but the best. Something really needs to happen with the restaurant, though, because it's become a complete joke. I will never be back.
WORST CUSTOMER SERVICE EVER ! How are they opening up a 3rd location if they are stiffing people on restaurant.com coupons ? The owner needs to take some business courses, and the Summerville location is a complete joke ! The fans of the downtown location are preppy/trendy white kids who obviously have never eaten mexican food in California.
I used to live down the road from this place and was always a huge fan of their food. I will never go back after what happened the other day. While our waitress took forever we chalked it up to how busy it was since the Cajun Fest had just ended. But while looking around for our food (which took almost 40 minutes to get there) we noticed one of the employees go into the bathroom with a girl. In a bathroom with no stalls it was pretty obvious what he was going in there to do. After about 15 minutes he and the girl returned and he went back into the kitchen. I wrote a note on our receipt and told the waitress who tried to assure us he didn't work there. Yet he was wearing their uniform and alternated between the kitchen and behind the bar. After this experience I will not be back..
We were seated upstairs and the noise from below flooded the stairwell and echoed horribly. It was so loud we gave up trying to have a conversation. The food itself was okay, but it was overshadowed by the dry aged steak. It had a very pronounced funk that tasted like eating Parmesan cheese rind. I have had dry aged beef several times and a bit of this flavor is expected, but this was excessive. When our waiter finally showed up and we told him he said it would take 20 to 30 minutes to get another entree. My partner and I shared my meal instead.
With all that, the worst part was the host. He was a strawberry blonde man who obsessively smoothed his hair between interrupting people to welcome them to the restaurant. Based on other reviews I assume it was Billy. What he does is patently *NOT* warm and friendly. He is boisterous and overly familiar to the point of being creepy. I felt like I had walked into the house of a serial killer and he was trying to "act normal" so we wouldn't notice the bodies under the stairs. We timed our exit to when he was at the other end of the bar, hoping to avoid him. No such luck. He burst through the door just as it closed to accost us one more time. We fled into the night.
I won't be back. I fear for my soul and I value my taste buds.
Blackened doesn't nessisarily mean it's bbq. Dry chicken, burnt sausage, and tastless bbq no wonder they provide so many different sauces to drown the flavor into the food with. Top that off with a rude staff and you get a James Island local that'll be driving to Home Team for his BBQ fix.
I will never come back. Between the awful service and the blatant disrespect from management, Smoky Oak has lost a James Island local forever.
Came to this restaurant with my BF and 5 other people. Food was ok. Then it came time to pay the bill and a grey haired old man who claimed to be the manager handed us one ticket and pointed at a sign that says the bill could not be split. I ended up putting 200$ on my credit card and then proceeded to get yelled at by this man who claimed to be the manager. I asked why the waitress didnt ask if we wanted split checks and he scolded me again for not reading a tiny sign no where near where we sat. I attempted t defend myself but after throwing my credit card and my receipt at me, I realized it was useless. We left there feeling almost cheated. Very disappointing.
Took half day off of work to check out this new place for lunch with a friend. When we arrived at 3pm on Tuesday, MARCH 13, there was a note on the door saying their FEBRUARY hours and they were CLOSED.
Sure would be nice if they knew what month it is and for their REAL hours to be posted on their site.
Now we'll never know if the food is good.
I am sorry to say I went back today with a bunch of folks for lunch and the food was gross and the service was bad. I liked it before, I wonder what happened ?
Overrated. I will take Moe's any day over this.
I love King St Grille. Ive been to the one DT many times and also the one out by Kiawah and had great food. However, this one is awful. We sat at the bar outside for twenty minutes in front of 2 bartenders who refused to talk to us or really even look at us. The girl bartender in the Eagles jersey might as well have been taking a nap under the bar. We got buckets and they said they couldn't split half bud light half budweiser because of some sort of inventory problem. Ive split buckets all over Charleston and never have had this problem. The food came out then sat on the bar for a while and got cold while the bartenders were "working". Ill go back to KSG, but never this one!!!!! Awful
Went to Hall's for the Restaurant Week special 3 for 40. Next time I'll go to High Cotton or The Oak and pay full price.... Hell, next time I get the craving for a steak, I'll take the buttermilk chicken at Magnolias before I go to Halls. Service was plaintively agreeable, but the steak was mediocre at best and luke-warm, the potatoes and green beans tasteless and the Caesar salad was mostly Romaine stalks (was this to compensate for the lower Restaurant Week prices?) and the tables crowded together so tightly, every time a server visited the table next-door I got a butt in my face. We were bum-rushed out as soon as we had finished our plates, and then coat-check couldn't find my coat even with the tag they gave me. Waiting for them to find my coat we had an interesting encounter with Billy Hall. He gave one lame excuse after another while continually trying to shake my hand. Complained about having to participate in Restaurant Week after being yelled at by the restaurant association, and on and on. I won't be back.
A bit of advice to Billy: Son, you missed your calling - somewhere in North Charleston there's a used-car lot that needs you desperately.
Cannot speak for the other locations but the one in Summerville is overall not worth the drive, the foods decent but some of the waitresses and bartenders make it difficult to have a good time. There is constant friction between them that you can sense, our waitress was being bought shots by the next table and she was definately not sober while she served us, in fact I questioned several items on our bill that weren't even ours. When I asked to see the mgr, think his name was Don, the waitress got a little irritated, and even after I expressed my disappointment about the waitress he acted as if it was normal and she continued to serve us. So we will not be visiting dog and duck anymore and I would suggest you don't waste your time
Why was my comment removed? CCP censorship? Really?? Or is someone in Palmer's back pocket? If you think the following 2 reviews are by different people, who just happened to register and post for the first time on the same afternoon, I've got some news for you: they aren't. It's slick marketing aimed to temper a negative review. Let your product speak for itself, CC. And stop posting glowing reviews for O Ku, without identifying yourself as GM of an establishment owned by the same parent company.
"Best bar in Charleston! Excellent service, delicious drinks, and tasty food. Will be back again and again! I'd give it more than 5 stars if I could!"
"This place really has a unique and mature environment. Service and technique are unbelievably polished, creative, and just plain fun! Classy establishment."
Slow, long-winded service. My girlfriend said the juice tasted old and when she tried to tell the bartender she just gave her attitude. WASTE OF MONEY! Much better bars around like the Belmount or Hom.
Way over priced for mediocre food. If you can open a jar and cook boxed pasta, save your money and eat at home.
I have been going here for a year now, mainly because of the Gluten Free Crepes that they started doing, which was amazing for me since I have a gluten intolerance. I moved down the street from the cafe this year and was so excited to be so close. To my surprise, they had changed the gluten free availability to only once a week on Fridays. I work 8-6 mon-fri, so this is not a possibility for my great Sat/Sun brunches that I used to love to go to. I also recently used a Groupon and was a little confused at my charges, and instead of explaining it the cashier explained nothing to me, kept staring blankly at me, didn't help me out at all, and honestly just made me feel bad. I haven't been back since, don't think I ever will.
@ eastoak: here's what I got from your review: service is slow, indifferent, and inconsiderate, food is average, 3 STARS!
Good service doesn't require "Southern sugar coated niceness", whatever the fuck that is. A little respect goes a long way.
Went for lunch. Music was way too loud and 80's pop music just isn't my thing to listen to by the "relaxing" water. Of course, the louder the music, the louder the restaurant as everyone has to speak up louder just to be heard. I would call the ambiance "early mess hall". Ordered Blackened Chicken Alfredo. Chicken wasn't blackened at all. Just chicken with some kind of "blackenish" spice festooned up on it. Salad came with a croissant (bit odd, but ok) that was "drizzled with honey". Why? Blue Cheese dressing was a color not of this earth and inexplicably sweet. I can't take enough Tums to kill the heartburn (not sure if from the food or the amazing amount of money I paid for the pleasure of dining there).
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