I would like to take back what I said about food prices. The food prices were average. I would also like to say I like the idea of this restaurant... I just think the bar area is too small for entertainment and the kitchen closes to early when they have so many customers. I was really aggravated-and so was my bf when we drove all the way out there, hungry, and couldn't watch my friend play or eat.
I don't enjoy Norms at all. Mediocre burgers and pizza that tastes and smells rotten. But it's near the college, which is why I think it's popular.
Went for the last time on Mother's Day weekend. The food was poor along with the service. We used to love the place...now we will leave it for the tourists.
went on Mothers Day, food was nothing but average, drinks were poor and service nothing special either, not going back..
Web site advertising, sign on door, and telephone message says hours are 7 AM to 9 PM Tues thru Sun. We drove 20 miles from West Ashley on Fri evening but they were closed at 7 PM. Thought we would try again Sun but call 1st to understand hours. No phone answer but message still says open 7 AM to 9 PM. Finally called emergency number and find they closed at 3 PM. This is needlessly confusing and troublesome to potential customers not yet familiar that wants to try. We won't try again.
WAY OVERPRICED: 2 dogs, chips/fries, soda costs $10. Menu is cluttered with illogical combinations, their chili is tepid gray wallpaper paste, they use nacho cheese instead of shredded cheese, no fresh tomatos or pickles.
Their "creative" flagship dogs are ever worse: beware "Sweet Potato Mustard", it is 1/4 yellow mustard and 3/4 Aunt Jemima's Syrup. Blue Cheese Slaw is probably good on its own but it doesn't work on the dog. The wieners they use are just average, not 1/4 pound and not as tasty as they should be.
Because it looks cool from the outside, puts style over substance, gets a lot of buzz, and is overpriced I am justified in calling it what it is: a TOURIST TRAP.
Bad all the way around.
Was not impressed with the food nor the service. 15 mins once seated to have the waitress take our drink order, 10 minutes to get those (non-alcoholic ones at that), then once food was order everything came out with onions on it although wasnt specified on the menu. I personally do not like onions and picked them off. Waitress noticed me picking them off but didnt feel the need to ask any questions.
Just another Taco spot. Well I can't say that, because the real Taco Spot is just down the street. Overpriced food and lacking decor. They're definitely going to make it though. How can you not when you charge so much for a bland taco and beer.
Don't believe this halfway to Halloween costume party coming up. We went to the one on Halloween and they decided not to give out any prizes since they didn't get enough entrants. I spent 2 hrs hand painting my husband as a skeleton and when we complained they offered us one shot of fireball. Boo! Ps. Not each, just ONE shot of fireball.
if there were zero stars available...
first as a regular traveler to the great city of charleston i would like to say that this city has always offered the best service and selection. i have travelled all over the country and always find my way back to this city for the most memorable experiences.
with that said i want to share one of the most disturbing experiences to date.
after being molested at the door by an overeager family member i had to wait an hour and 20 minutes past a reservation time in a noisy crowded bar area. The music was obtrusive and loud, clientele obnoxious and the bartender slow. One of the brothers kept assuring me a spot would open up but after getting a drink dumped on me i went to the bathroom to clean up. I opened the unlocked door bumping into a gentleman and a woman leaning over the counter engaged in either some sexual act or drug use. This is where things got weird. the man in the bathroom was the owners son! what kind of place are they running!
i grabbed my date appalled and left immediately.
Someone needs to look into this place. They are either running a brothel or a crack house.
lousy crust, enough said
Things wrong from my visit last summer (and only visit).
1. Wait staff took over 10 minutes to say hello to the table (We, a 4 top, were 1 of 4 tables so they weren't weeded)
2. So much dust and crud on the walls that it was NASTY to look at.
3. Lack of management intervention during a scuffle between two employees. Curse words flew rampant out of one guys mouth involved in the scuffle.
4. Wait staff (all four servers), hostess and bartender stayed by the bar and talked the whole time. Drinks stayed empty and the cook had to walk the food out due to our "server" chatting at the bar.
5. Management promised gift certificates mailed due to our horrible experience to make up for the scuffled witnessed but they never came.
6. Food was marginal at best.
7. The best part was the cook who walked our food out and checked on us 2x due to our waiter loving to chat with other workers.
I've run a restaurant and I never would have allowed this lack of service to take place. I will never go there again and when friends ask, I am very honest about my experience there.
Nastiest lasagna....how do they stay open? Gross.
Very Slow delivery and they never get my orders right. I think i need to find a new place to get delivery.. Plus they dont give much to eat.
Every time we have had Black Bean deliver to us they always forget several items from our order and we never get a receipt as well. Worst delivery. Always getting the order wrong. Called back to tell them and they just put me on hold and I've already been waiting over 10 minutes. Enjoy their food but getting it delivered is just a complete waste and a nightmare.
Totally fixed contest in the Charleston City Paper. Yobe of West Ashley? Are you serious? Laughable! Ha, ha, ha!
Sadly, I can only review the customer service and the decor, not the food. I tried to eat at Heart on a recent Saturday and when I walked in it was busy, but not hectic and we were the only people waiting (just 2 of us, not a big party). No sign indicates whether to seat yourself, or wait to be seated. There was a young man behind the counter (within direct eyesight, and less than 6" away) but we were ignored by him for 2 minutes until he finally said in an off-handed, almost annoyed manner that he would help us "in a minute." TEN, minutes later he was still ignoring us despite still being behind the counter and still attending to other customers at the counter off and on. This young man pointedly avoided eye contact, and when one of us approached the counter again to pick up a menu to hopefully, and subtly, "remind" him that we were still waiting, he continued to refuse to make eye contact and turned his back without saying a word.
After 10 minutes of being ignored, we decided to leave and take our business elsewhere on JI and where we treated like we existed AND had a great lunch at another restaurant.
As for the decor, it's open and bright, if not a bit bare. The restaurant smells really good when you walk in, but as noted above, sadly I cannot attest to the food. The noise, however, is really loud, probably because there is nothing to absorb it in the concrete and cinderblock construction. Even without being seated I could barely hear anyone, even when 2 feet away from me.
I hope that I caught the Heart Woodfire Kitchen on a very, very bad day, because I like supporting local JI restaurants. However, I'm not sure that I would use my time giving this place a second chance when I know that I can go elsewhere and actually be acknowledged within 10 minutes of walking in. Sadly disappointed.
Horrible service. Almost 1.5 hours for dinner. Every time is a long wait. Wish we had a better pub in West Ashley
I won't go into the whole ordeal...but based on my families experience on a single visit...I have no plans to go back.
Service was weak even though we were seated 6' from counter and there were only a couple other patrons. Waitress was more involved with setting up shop & organizing rather than waiting on customers. Meanwhile, one of the owners(?), a woman, is walking around with a glass of wine in hand and offers no assistance.
My meal came out separately and long after everyone else was served...in a party of 3. Food was not appetizing and bit 'off' from one would expect of familiar dishes.
No thank you.
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