So, I considered giving this 2 stars, but went with 3 because the food itself is not the issue. The food.. the recipes.. they are quality and very tasty. However, EVERY. SINGLE. TIME.. we have EVER been to this location.. our order is wrong in some way or another. It is usually things like telling the server not to put this or that on your burger and be VERY clear and forward about it and then you still receive it with all the stuff you did not want. This is a problem. I have food allergies and even if I did not.. it's just not okay. Listen to your customers. Don't just assume you are going to remember the order to relay to the BOH .. it's all very irritating especially since I LOVE Five Loaves.. it's in fact, one of my local favorites, but we have been so many times to this location of Sesame Burger hoping for a nice meal, but we are to the point now where we have stopped going.
Plasticbags needs a hobby
"Must have WENT"???? How about "must have GONE". Jeez.....
You must have went on a bad night. The service is normally great and the staff are very hospitable. They have awesome rock n roll bands during the week.
Poor Management!!! Terrible Service, Unfriendly, and nasty attitudes. Will NEVER visit again!!
I've had good food almost every time I go, but as others have pointed out, service is so hit or miss. Also they need to up the trivia prizes. $30 for the winning team? Come on, they do so much business there on trivia night, I bet even more teams would show up if they even compete with other places and give $50 or more for the first place team. Even if one or 2 more teams showed up, that will more than make up for the $20 difference in winning team prize when all is said and done. When I go there, I don't think I've ever had a tab for just myself less than $25 when you combine the food and beer.
I actually have to reverse some of the previous comments and say I almost always have great service but my food is almost always messed up.
The wait staff do revolve and some are good and some are bad but it is the bartenders that make it. There are two guys that tend bar that I will look for when I go - Jack is one and then another guy that I have never caught his name. Both are amazing and always remember you. My husband moved out of town for 3 months for work and when he came back the not only remembered him but served up his usual with out a question asked.
The food is another story - I have been to all of the Sesame locations on more than once occasion and when I lived downtown I was in Five Loaves every other week. The owners know what they are doing when it comes to food. The recipes are to die for... this location always seems to mess stuff up in the kitchen though. When I first started going in 2011 it was great and I was in there once a week but they have slowly gone down hill. Now it is to the point where I just take the hike to the Mount Pleasant location to get my burger fix. Of the past 6 time I have been in there I sent my burger back 4 for not being done (I was pregnant so I had to order well done and every time it was still very red and bloody) and once there was a white plastic wrapper in my salad. Yes a wrapper. Not a small piece. Larger than my thumb and bright white - with some kind of muck on it. That was my last visit.
The food is good and the bartenders are friendly but the kitchen staff is terrible. Just go to the other locations.
Great food, my favorite burger in town. And the beer dinners are fun and a great meal for cheap.
Ditto on jaxx's comment on front-of-house service, unfortunately. I'm a regular here and just deal with it and try to make it easy on them because the food is worth the hassle. Probably pretty hard to hold on to people in this location.
Bartenders are not great and there seems to be a revolving door at this position (not super uncommon in Chas). Once a female bartender actually left a full bar to come around and sit with her "bestie" who surprised her from out of town. She announced to the whole bar that she was sorry and explained the situation as if any of the thirsty customers really gave a shit. Yup, we missed our movie that night and almost didnt come back. I hope she revolves to another bar real soon.
The consistently great burgers and good beer selection outweigh the bad experiences I've had here so service won't deter me from going...I just learned not to go unless I had plenty of time and patience to enjoy.
All 3 stars go to BOH. The food is almost always good, the service is almost always bad. Sometimes the food is great, sometimes the service is terrible. In at least a dozen visits, the food has never been bad, but the service has never been good. No one in the FOH appears to give a shit, as if they are on day 4 of a 3 day bender, and quite proud of it. Kudos to BOH for getting us in there anyway.
I have gone here on multiple occasions (Citadel Mall) and usually order the burger special for that day. Ingrediants are very good and the offerings are creative. The fries and homemade sauces are good as well. One of the best places for a burger in the Charleston area.
Very tasty burger (I had the "colorado" which was chili + cheddar cheese). House salad + house dressing was also excellent and a great price ! The prices were right and the food great - I will be going here again (Mt Pleasant location)
Hard to rate, here's why: First time we stopped in on a quiet day, the service was a little slow but food was fine, so we decided to revisit on a Friday night. The place was full, but we were seated quickly. We waited for about 5-7 minutes, then the waitress came over to take our drink order (clue #1). When she returned with just 2 waters she said "Ill be honest, I forgot what drinks you ordered" (clue #2). When she came back with our drinks, she took our order--and repeated it as we ordered it. As i watched the tables that she was assigned to it was clear she was totally 'in the weeds' but the host kept seating her section (4 additional tables while we waited for our food to arrive- clue #3). Our food arrived, but half of my date's order was wrong. She said she would go fix it and be right back. We began to eat, but sadly discovered both of our orders were cold. Cooks don't put up cold food to go to a table, it gets cold when wait staff let it sit in the window too long. The food was good, but would have been super had it been served hot. The 'wrong' part of my date's food never got fixed. Nichole (waitress) kept coming by & filling water/tea & saying, "Oh yeah, let me get the other part of your order" but it just never happened. When she came to drop off our check, she said "oh gosh, i never brought the other part of your meal! Do you want it to go?" When we said No, she went on to say "you can take it home & eat it". Um, again, No thanks, we wanted to eat it here, not home. She didnt even remove the unreceived food item off of the check. *** Owners please take note: good food can only keep a place afloat so long, when the service is bad, people won't return! It would be a shame to go out of business because of your servers' poor service.
the smoking option is the ONLY attraction. Better to just quit smoking!
My girlfriend and I went to Triangle in Mt P on Friday night and had a wonderful dinner. It was very crowded but we were greeted within seconds and had our choice of sitting inside or on the patio. Our server was very attentive, plus two different managers came by at different points to ask if everything was good. But the real reason I came here to make a post was the food. As a quasi-vegetarian, it's not easy to find real, healthy options around town that are also yummy. Triangle is one of the exceptions. They have a plethora of delicious, health-conscious menu items. In addition to the excellent service and wonderful food, the prices are some of the best you're going to get. Charleston has a gazillion great restaurants to choose from but I can honestly say that Triangle is in my top five, maybe even top 3.
Finally got out here Saturday night......Damn!! Actually the best burgers I've had in Charleston and you've got to try the Sloppy Fries. Only glitch we had was wife insists her beef is destroyed and the color of shoe leather. When I told the server that she didn't like the Medium doneness, he apologized (unnecessary), took it back to the kitchen, returned with it shortly, apologized again and offered to replace it if it still wasn't right. It was perfect, the service, especially for a burger joint, was friendly and over-the-top the food was exceptional and, by comparison, if some of the prices charged for Downtown burgers are justified, then this place is the best bargain around.
In February we visited Big Gun Burger Shop and due to issues at checkout our card was charged 3 different times with the overcharge amount of 119.32.This amount cleared the first week of March. After multiple phone calls from my husband including emails with a transaction report sent to the owner we were told it would be fixed. However, we still have not recieved a refund for the amount. As great as the food may be I am disappointed with the owner for not fixing a simple mistake. Just beware and any future customers may just need to bring cash to guarantee they do not have the same issue.
Is their veggie burger good?
Tried Hom 3 times.
First time was good...Had the Hom Wrecker and fries(not included w/ burgers) and thought it was good, not great, and a bit pricey.
Went back a second time, had the 'Hombre', a chorizo burger, very good & unusual, kinda small, but on par with my first visit.
Third time was a total fiasco....Late afternoon, not busy, Ordered the 'Green Hornet'. It looked like a slider or kid's burger, TINY, on what appeared to be a dinner roll. Meat was mushy and fell apart. The chile slices were cold & flavorless. I could not see the blue cheese pimento or taste it, and the lettuce was wilted. Absolutely horrible.
The server asked "How is everything?...I responded, 'Not so good' and commented on my meal...small, no cheese. Server assured me cheese was there...and burger is a WHOLE 6 oz. Then said 'I'm sorry you're unhappy' and walked off. WOW!!! So much for customer service.
Considering I ordered onion rings which put me about $13 -14 in for a 'snack' and received little consideration...I won't be back, my companion was unhappy as well. Third time out...Not very good & expensive compared to portion size. I can think of 2 or 3 placed that serve a killer burger EVERY time, large(or at least good size) portions for less $$$. You charge $10 clams for a gourmet burger...it better be great.
Sorry HOM unacceptable.
Way overpriced for the amount of food. My family and I went last night for the second time and that will be the last. My son and I ordered off the Happy Hour menu. Now, I realized the burgers were $5 and would be smaller (3.5 oz), but the patty was so thin you could not even taste the meat. My husband had the Green Hornet off the regular menu. It was $9.50 for just the burger and it was not much more than a glorified slider. I think the burger was 5.5 oz? I don't care what kind of meat you are using, $9.50 (without anything else on the plate) should warrant a grown up size burger. Also, the patty was shaped like a meatball! Maybe so we did not realize the buns were tiny?
On the plus side, their sweet potato fries were amazing. I like the space, the service was good both times we went, and my son likes the ping pong tables. I am willing to pay $13 for a burger and fries, but it better knock my socks off because that is a hefty price to charge and you had better be able to back it up.
It would appear all of these reviews were written awhile ago right within the first few months of opening. I have to say Hom is now my favorite burger place in town. Not only that, it is now rocking the best brunch in Charleston. The burgers may seem smaller than average but they are packed with great ingredients that are rich in flavor and super filling. For those who shy away from beef, they offer a whole range of veggie options and an skewer of mini chicken sammies. They have the best shoestring fries and their smoked onion remoulade is orgasmic.
Their brunch includes burger benedicts and duck hash but by far the best dish is their Fried Chicken BLT. Served on Texas toast with fried chicken thigh, its the most delicious chicken sandwich in town.
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