I actually have to reverse some of the previous comments and say I almost always have great service but my food is almost always messed up.
The wait staff do revolve and some are good and some are bad but it is the bartenders that make it. There are two guys that tend bar that I will look for when I go - Jack is one and then another guy that I have never caught his name. Both are amazing and always remember you. My husband moved out of town for 3 months for work and when he came back the not only remembered him but served up his usual with out a question asked.
The food is another story - I have been to all of the Sesame locations on more than once occasion and when I lived downtown I was in Five Loaves every other week. The owners know what they are doing when it comes to food. The recipes are to die for... this location always seems to mess stuff up in the kitchen though. When I first started going in 2011 it was great and I was in there once a week but they have slowly gone down hill. Now it is to the point where I just take the hike to the Mount Pleasant location to get my burger fix. Of the past 6 time I have been in there I sent my burger back 4 for not being done (I was pregnant so I had to order well done and every time it was still very red and bloody) and once there was a white plastic wrapper in my salad. Yes a wrapper. Not a small piece. Larger than my thumb and bright white - with some kind of muck on it. That was my last visit.
The food is good and the bartenders are friendly but the kitchen staff is terrible. Just go to the other locations.
Hard to rate, here's why: First time we stopped in on a quiet day, the service was a little slow but food was fine, so we decided to revisit on a Friday night. The place was full, but we were seated quickly. We waited for about 5-7 minutes, then the waitress came over to take our drink order (clue #1). When she returned with just 2 waters she said "Ill be honest, I forgot what drinks you ordered" (clue #2). When she came back with our drinks, she took our order--and repeated it as we ordered it. As i watched the tables that she was assigned to it was clear she was totally 'in the weeds' but the host kept seating her section (4 additional tables while we waited for our food to arrive- clue #3). Our food arrived, but half of my date's order was wrong. She said she would go fix it and be right back. We began to eat, but sadly discovered both of our orders were cold. Cooks don't put up cold food to go to a table, it gets cold when wait staff let it sit in the window too long. The food was good, but would have been super had it been served hot. The 'wrong' part of my date's food never got fixed. Nichole (waitress) kept coming by & filling water/tea & saying, "Oh yeah, let me get the other part of your order" but it just never happened. When she came to drop off our check, she said "oh gosh, i never brought the other part of your meal! Do you want it to go?" When we said No, she went on to say "you can take it home & eat it". Um, again, No thanks, we wanted to eat it here, not home. She didnt even remove the unreceived food item off of the check. *** Owners please take note: good food can only keep a place afloat so long, when the service is bad, people won't return! It would be a shame to go out of business because of your servers' poor service.
Tried Hom 3 times.
First time was good...Had the Hom Wrecker and fries(not included w/ burgers) and thought it was good, not great, and a bit pricey.
Went back a second time, had the 'Hombre', a chorizo burger, very good & unusual, kinda small, but on par with my first visit.
Third time was a total fiasco....Late afternoon, not busy, Ordered the 'Green Hornet'. It looked like a slider or kid's burger, TINY, on what appeared to be a dinner roll. Meat was mushy and fell apart. The chile slices were cold & flavorless. I could not see the blue cheese pimento or taste it, and the lettuce was wilted. Absolutely horrible.
The server asked "How is everything?...I responded, 'Not so good' and commented on my meal...small, no cheese. Server assured me cheese was there...and burger is a WHOLE 6 oz. Then said 'I'm sorry you're unhappy' and walked off. WOW!!! So much for customer service.
Considering I ordered onion rings which put me about $13 -14 in for a 'snack' and received little consideration...I won't be back, my companion was unhappy as well. Third time out...Not very good & expensive compared to portion size. I can think of 2 or 3 placed that serve a killer burger EVERY time, large(or at least good size) portions for less $$$. You charge $10 clams for a gourmet burger...it better be great.
Sorry HOM unacceptable.
Way overpriced for the amount of food. My family and I went last night for the second time and that will be the last. My son and I ordered off the Happy Hour menu. Now, I realized the burgers were $5 and would be smaller (3.5 oz), but the patty was so thin you could not even taste the meat. My husband had the Green Hornet off the regular menu. It was $9.50 for just the burger and it was not much more than a glorified slider. I think the burger was 5.5 oz? I don't care what kind of meat you are using, $9.50 (without anything else on the plate) should warrant a grown up size burger. Also, the patty was shaped like a meatball! Maybe so we did not realize the buns were tiny?
On the plus side, their sweet potato fries were amazing. I like the space, the service was good both times we went, and my son likes the ping pong tables. I am willing to pay $13 for a burger and fries, but it better knock my socks off because that is a hefty price to charge and you had better be able to back it up.
All you really need to know about Triangle is that it's for tourists. The prices are wrong for the type of food, the food itself is unimaginative, bland and often cooked poorly. The tacos are the one positive point on the menu. The out door area is nice, but it much more like a bar. Not the worst place, but I would never recommend it.
CPH isn't what it used to be. The burgers users to be the best in town, now they're dry and flavorless. Prices have gone up on everything. Brunch is just bland and not well made. My guess is the new cooks just don't care. My once favorite restaurant is now a place I avoid unless I'm just looking for a beer. The fries and Mac and Cheese are still good, so two stars.
The menu reads amazing, it just doesn't get executed. All of the burgers ordered by my party should have been delicious purely based on the description but turned out to be mediocre. Unfortunately the fries are the highlight. The atmosphere is a little lacking and the laminate floor makes it seem more like a cafeteria. If the food was good the atmosphere could be excused, but that's not the case. Our service on the other hand was very good. I think a shake up in the kitchen and perhaps a change in bread suppliers could make a big difference here.
If Five Guys sold beer, this place wouldn't exist. Average burger, below average for the price. The vanilla shake is worth the price of admission and the bar isn't too bad, but thats where it ends.
I stopped eating there some time ago as there are better options in the area for similar dollars. It has the chance to be a good place with a few tweaks. 1) shrink the menu, specialize in something and make it exceptional instead of offering a huge walmart-esk menu where nothing is very good 2) Focus on being a Brew house (since it is in your name) and offer a better selection of quality beers (finding a way to separate yourself from the competition). 3) Train your wait staff to be better.
Seems simple enough, but they obviously don't get it.
The Coleman Public House was a visit that I was really looking forward to, and was very disappointed.
We arrived for lunch a few minutes before noon. The restaurant is rather small, but warm and inviting.
A friend had recommended the restaurant saying they serve “high end” pub food and many high quality craft and import beers. Had she not had said that we would never have known this, as this was not our experience.
We were seated in a dining area that abutted a small room that was hosting a networking group. There was one other table in the dining room and a couple at the bar.
Our server quickly greeted us and explained the day’s special. We read through the menu as we listened to the din of the networking group. We quickly placed our order.
We then waited, and waited, and waited for lunch. I understand that a small business would like to cater to a networking group, but on the days that it hosts it, the regular patrons should also be considered.
We waited 35 minutes for lunch. Bear in mind that other than the networking group of about 15, there were six customers in the restaurant.
I’m OK waiting for lunch, but when it arrives after all that time, it should be great.
The California burger (Monterey Jack cheese, apple wood smoked bacon, avocado, sprouts, tomato and creamy Dijon had great potential but it was served well done versus the medium temp that was requested.
My Southwestern salad (Field greens, chicken apple wood smoked bacon, blue cheese crumbles, egg, tomato, avocado and Dijon vinaigrette), was beyond bland. I asked for more dressing hoping it would help, but it didn’t. Although the greens were fresh and crisp the salad had ZERO flavor. I know that it may seem hard to believe, given the list of ingredients, but it’s true.
We tried to visit the Public House on a Friday evening and it was packed, so obviously it has a following - just not these two followers.
Re: The Commentist....
Right there with you. The burgers are just 'ok.' You better options in West Ashley are Sesame or Parson Jacks for burgers. Too bad, because the menu (at least on paper) has a lot of potential. They just need someone that can execute.
I live walking distance from Grindz so when it opened, we had to check it out. My hopes were high there would be a gourmet burger joint with some good drafts where we could hang out, enjoy a good meal, and walk home. The only part of that dream was that I could have walked home. But I didn't - I ran.
I'll preface my review by saying we did go to Grindz within their first month of opening. However, there is only so much to making an excellent burger once you have the menu created. I went with the Dirty Sanchez, not because of the name, but the idea of fusing mexican food and a burger together sounded too good to be true. It was. I ordered the burger medium and it came out essentially seared and bloody raw in the middle. The toppings were all there but none of them were of any particular good quality and they didn't blend together. Although I didn't hate the burger, I was disappointed that it cost me $9 and really wasn't very well made. In addition to being a lackluster burger, it took a good 30 minutes for it to come out. I asked the waitress 2 seperate times for status of my meal and was dismissed both times. A fellow diner ordered the cheesesteak sandwich which was a clumsy disappointment. Tasted like the cooked oscar mayer roast beef in a dry pan and stuffed it into a stale roll. The beer selection stinks and the ambiance rivals that of a DMV lobby.
As Jeff said, this place is not BAD. But it's not great or even good. The food is just average, the service is lackluster, and the atmosphere is a confusing quasi-family friendly-sports bar-strip mall vibe. I can honestly say I would rather spend my $9 for a burger at Ruby Tuesday's. Or go to Hardess and get 2.
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