While our brunch today at Bluerose was good, if unremarkable, from a culinary perspective, the service was shockingly bad. I met a number of girlfriends who were visiting from out of town. We had two babies and a toddler in our party. While the babies made a typical mess (crumbs on the floor around their highchairs and napkins that had fallen to the floor), it was not extraordinary. Toward the close of our meal, a man came out and handed me a push sweeper and told me to "clean up our mess or pay extra." Dining with children, I always pick up after them (we were still seated with plates on the table at this point), and I typically leave a generous tip for the server to compensate him or her for having to deal with any mess left behind. Here, in a room full of other patrons, my friends and I were left, stunned, to clean the carpet. In perfect fairness, the waiter who served us for the majority of the meal was lovely and as this incident wasn't his fault, I didn't withhold a tip.
I live in the neighborhood, and try to eat out predominately at local restaurants. I'm also typically relatively forgiving of minor glitches or service errors, but I have never felt so unwelcome at a restaurant. I will not be returning, and I plan on sharing my experience with all of my friends, particularly those with children so that they don't suffer the same humiliating experience.
I live in the near vicinity of Parson Jack's and have tried the restaurant a couple of times. The first time I went there, the service was so so, but having worked in the service industry for years, I know that there are some nights when the staff is just "off." The second time I went there, the service was still pretty lacking. For example, I asked for a glass with my bottled beer and the waitress looked at me like I was crazy for asking for such a thing. I was with friends who knew the waitress, so i didn't make a big stink about it, but deep down I was like, "Really?!"
Also, the times I have been there, the waitresses always try to make excuses as to why the food takes forever to come out. The first excuse was, "We're really backed up tonight, so it's gonna take at least 45 minutes for your food to come out." The ironic part was that there was maybe 6 tables seated in the whole restaurant, so I didn't buy that excuse. The second excuse was, "our entire kitchen staff is new, so it is gonna take about an hour for your food to come out. They're still working out the kinks." You'd think that management would keep a couple of veterans on board to train the newbies, unless the entire kitchen staff walked out the night before. Knowing this place, I wouldn't put it past them.
Basically, the managment of this establishment should take a long, hard look at themselves in the mirror because what they're doing now isn't working. I really want to like this place since I live nearby and I really think that it has some potential, but the management needs to change in order for me to return.
P.S. - I really hope that Parson Jack's management reads this post and does something to save their restaurant.
Very Slow delivery and they never get my orders right. I think i need to find a new place to get delivery.. Plus they dont give much to eat.
Every time we have had Black Bean deliver to us they always forget several items from our order and we never get a receipt as well. Worst delivery. Always getting the order wrong. Called back to tell them and they just put me on hold and I've already been waiting over 10 minutes. Enjoy their food but getting it delivered is just a complete waste and a nightmare.
Horrible service. Almost 1.5 hours for dinner. Every time is a long wait. Wish we had a better pub in West Ashley
I had the worst experience I’ve ever had at a restaurant, and I eat out quite a bit. I’ve lived in Charleston for almost 7 years and have gone to just about every restaurant in the city. We went to Alluette’s tonight with a Groupon that was expiring tomorrow, so we expected the place to be crowded, even though it was a Tuesday night. We had also read about the restaurant and knew the food was prepared from scratch, so we expected to wait for a bit. We were seated right away when we arrived. It took about 15 minutes for us to get our drinks and place our orders. We were ok with this, since the place was busy, and the owner/waitress was nice about it. Things proceed to go very much downhill from there. We both ordered entrees, and I ordered soup, since I was hungry and figured that would be served quickly. I was very wrong. After waiting about an hour and 45 minutes and seeing 4 other tables who arrived after us receive their salads, I finally got the salad that came with the meal, only because my husband mentioned it to the owner, who only made excuses for the bad service stating that they mostly took reservations on Mon, Tues, and Wed and had a lot of walk-ins tonight. At that point, we had had empty iced tea glasses for about 30 minutes, and it took another 15 minutes plus asking multiple times/people to get a refill. We also mentioned the service to our waitress who also had multiple excuses, and asked us if we had researched the place, stating that if we had, we would have known that everything was made fresh, which means it would not be served quickly. I actually had researched the place and expected the service to be slower, but not receiving a salad for one hour and 45 minutes and not receiving our entrees for 2 hours and 30 minutes still seemed excessive to me. When my husband asked the waitress if they had researched how Groupon works , in that most people use it at the last minute, she replied that that was “retarded,” since they gave six months to use the Groupon. It wasn’t until well after we expressed our dissatisfaction to both the owner and waitress and had our entrees that the waitress asked if we would like a piece of cake or a cookie on the house. We declined, and when we paid our bill, we were charged the full amount of our meal. We had hoped that they would do something to make up for our awful experience, but no luck there. While we were there for 2 hours and 45 minutes, we saw multiple groups leave before receiving their dinners, and we talked to multiple tables who were also having the same bad experience we were. I almost can forgive most of what happened, since they seemed to be short staffed and not prepared for having Groupon customers, but the way we were treated by the owner and waitress was not acceptable. We were only given a half-hearted apology after speaking with them multiple times, and nothing was done to make up for the wait and bad service. Not to mention the food was not very impressive. The fried chicken was good but nothing exceptional. The lima bean soup was probably the best thing we had. The fried shrimp had no flavor at all. There are so many wonderful restaurants in Charleston. Don’t waste your time here.
Used to love Ladles (W. Ashley)... went yesterday and the soup was room temperature and very bland ("loaded" potato -- though they left off the "loaded" part, and lemon greek chicken). The staff was friendly, but very confused and were messing up everyone's orders (it's just soup and sandwiches!).
Never consistent with food or service. Service is always rude. Always leaving something off especially on the salads. Gives a lot of greens but never enough toppings and for $10.80 let's get real. Would love to eat there again but being let down time and again I not worth getting angry every time!
I have been going here for a year now, mainly because of the Gluten Free Crepes that they started doing, which was amazing for me since I have a gluten intolerance. I moved down the street from the cafe this year and was so excited to be so close. To my surprise, they had changed the gluten free availability to only once a week on Fridays. I work 8-6 mon-fri, so this is not a possibility for my great Sat/Sun brunches that I used to love to go to. I also recently used a Groupon and was a little confused at my charges, and instead of explaining it the cashier explained nothing to me, kept staring blankly at me, didn't help me out at all, and honestly just made me feel bad. I haven't been back since, don't think I ever will.
@ eastoak: here's what I got from your review: service is slow, indifferent, and inconsiderate, food is average, 3 STARS!
Good service doesn't require "Southern sugar coated niceness", whatever the fuck that is. A little respect goes a long way.
The last 2 times I've been there, the staff have been lackluster at best. It's close to where I work, but I've been scouting and trying other places since August. It's too expensive for what you get and the staff need several lessons in customer service or something. Or maybe better staff should be hired by management?
I went to Queen St. Grocery recently and had a terrible experience...as stated in previous posts, the owner was unfriendly and engaged in a 5-minute personal conversation with another worker while I stood at the counter, 2 feet from her, waiting to order. As I approached the counter for the 2nd time to purchase another drink, she did the same thing with a wine rep. Not apologetic or friendly at all when she finally decided to acknowledge my presence each time. Next, I was presented with the most bland hummus ever created...and a soggy crepe arrived 20 minutes later. The place wasn't busy at all and I left $20 poorer & very disappointed. Maybe I caught her on a bad day (she was complaining about commuting from Hilton Head), but I still won't be back.
I agree. This place blows now. Plenty of other locals spots around, don't waste your money.
I thought the food was overpriced for not being anything fancy. In addition, I asked the server to leave something off my plate, but she put it on there anyway and then had the nerve to get into an argument with me about whether or not I should still pay for it. She charged me for the same plate twice. It was an awful dining experience and I will not be returning. There are too many other places with better food and better service.
Bull Street Gourmet, eh? More like Bull Sh%* Gourmet. Sad to say this place has really declined in credibility. Recently ordered a bagel sandwich and was given a BLACK bagel. Completely burnt. The staff is so rude, also clearly they do not pay attention to what they are serving.
In addition, they advertise that they use H&H Bagels. H&H Bagels are New York bagels. When I ordered a bagel, I watched the clerk grab my bagel from a Kirkland / CostCo bag.
Not only do they serve you burnt food, but they lie about where the food comes from.
Get it together, B.S.G. Bring back what used to be good.
Not a big fan of this place either. I went in for lunch one day and got the falafel. i agree with everyone that it's way over priced for a mediocre meal. The falafel weren't cooked well and weren't very flavorful. i loaded up on the toppings bar but found it more overwhelming than delicious. Definitely a waste of the $9, i would have been happier with a $5 footlong.
I had high hopes and was disappointed, to say the least. I ordered a junior falafel, which had one falafel in half a pita. I paid $3.00 to make it a "combo" which I assumed meant I would get a regular size fries and drink (since there was no junior combo) and instead got what looked like a styrofoam dixie cup and about 10 soggy, lukewarm fries. All in all, I paid 12 dollars for half a sandwich and a half order of fries. Also, I asked for my fry sauce on the side and got it on top, making the fries even soggier. The falafel itself had good flavor but I agree with one of the other comments above- Charlie's grocery has the best falafel in town that they make from scratch every day and you get a whole pita with four or five falafel for $5.00!
Extremely overpriced. Pretentious presentation of menu. Stick to Charlie's Grocer if you want authentic falafel.
The veggie pita was awful...a few veggies with spaghetti sauce poured over it. Just tasteless for around $9.
I just have a problem paying as much for an iced tea as I do for food.....it may be good, but WAY overpriced!
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