@eastoak: I also grew up here, and have lived and traveled in other parts of this country as well as Mexico and Europe. Good customer service is universal, not regional. So is bad customer service.
@jaxx: three stars because I don't go there for the service; I go there to pick up a snack or a coffee because I work nearby, and the quality of those items warrants three stars. My review is not based on service alone. To answer your "whatever the fuck that is" question: I grew up here but I have lived in and traveled around different areas of the country. I have found that customer service in the South tends to be more over the top nice. My point was that a place like Queen Street Grocery does not match the customer service norm around here, but that doesn't make it worth a one star rating.
I have been going here for a year now, mainly because of the Gluten Free Crepes that they started doing, which was amazing for me since I have a gluten intolerance. I moved down the street from the cafe this year and was so excited to be so close. To my surprise, they had changed the gluten free availability to only once a week on Fridays. I work 8-6 mon-fri, so this is not a possibility for my great Sat/Sun brunches that I used to love to go to. I also recently used a Groupon and was a little confused at my charges, and instead of explaining it the cashier explained nothing to me, kept staring blankly at me, didn't help me out at all, and honestly just made me feel bad. I haven't been back since, don't think I ever will.
@ eastoak: here's what I got from your review: service is slow, indifferent, and inconsiderate, food is average, 3 STARS!
Good service doesn't require "Southern sugar coated niceness", whatever the fuck that is. A little respect goes a long way.
Everything said by the two most recent reviewers is true: it takes forever to get your food, even if they aren't busy; the owner will carry on lengthy personal conversations while you are waiting; the people working there rarely know how much anything costs and it takes a while to pay. I think we have become so accustomed to super polite, fast, and cheap that any perceived inconvenience seems much bigger than it really is. Queen Street Grocery is not the place to go if you expect standard Southern sugar coated niceness, or if you are in a hurry, or if you want incredible food (the food is good, but don't expect to be blown away). Instead, if you go there, appreciate what it has to offer and accept it for what it is: a small, kind of quirky neighborhood corner store with crepes and coffee.
The last 2 times I've been there, the staff have been lackluster at best. It's close to where I work, but I've been scouting and trying other places since August. It's too expensive for what you get and the staff need several lessons in customer service or something. Or maybe better staff should be hired by management?
I went to Queen St. Grocery recently and had a terrible experience...as stated in previous posts, the owner was unfriendly and engaged in a 5-minute personal conversation with another worker while I stood at the counter, 2 feet from her, waiting to order. As I approached the counter for the 2nd time to purchase another drink, she did the same thing with a wine rep. Not apologetic or friendly at all when she finally decided to acknowledge my presence each time. Next, I was presented with the most bland hummus ever created...and a soggy crepe arrived 20 minutes later. The place wasn't busy at all and I left $20 poorer & very disappointed. Maybe I caught her on a bad day (she was complaining about commuting from Hilton Head), but I still won't be back.
I have been frequenting this place for about 2 years now and I just read the below review and could not believe my eyes! I think this place has totally changed for the better! The new owners Holly & Tom have always been friendly, they have a much larger selection of groceries and food. I am so thankful for the addition of the breakfast menu, its a daily stop for me! As for quality, everything I have ever eaten from this place has been so good!keep up the good work!
When was the last time you had a crinkle cut French fry? No, seriously. This is just one of the many surprises that we stumbled upon at the Ye Ole Fashioned Ice Cream & Sandwich Café in Mt. Pleasant this past weekend.
With limited time for lunch we turned into the parking lot of this restaurant and I have to say that overall, I was pleasantly surprised. Although I’ve driven by it several times, I had ventured inside. In the area since 1972 it’s been voted the place for the “Best Ice Cream” by many publications for several years.
Take a step back in time when you enter and are quickly greeted by a few high school kids working as servers. A long counter welcomes you and to your right there is an ice cream oasis of 36 flavors! We couldn’t decide if we wanted ice cream as our entrée, but we knew it was in our future.
For a small sandwich café the menu is extensive. There are 24+ sandwiches, many choices of burgers and hot dogs, salads, soups and ice cream treats. There is also a “specials” section that pairs an item with various things on the menu. This is where we made our selections for lunch.
My husband ordered the “World Famous BLT” that claimed to be made with 10 slices of bacon. It was also to be served with a large scoop of potato salad, two scoops of ice cream and a fountain beverage. I chose a cheeseburger served with fries and a fountain beverage. Both items were $7.89 and we felt like we got a bargain.
Although the café was busy our lunch was served in six minutes. My burger and the BLT were both a large portion and served very hot. Within a few minutes of tasting our lunch the crinkle cut French fries arrived. As I began to watch other patrons receive their meals they were served in the same fashion. Once things are ready – out they come.
I thought about this for a minute and wondered if it would be better if everything was delivered at once. That would have meant that something had to “wait” for the fries to be cooked and honestly, the fries were out in a blink of an eye and almost too hot to eat. I concluded that it’s a service system that’s not broken and doesn’t need fixing.
My burger was not a “gourmet” burger by any stretch of the imagination, but it was good and actually too large to finish. The same held true for the fries that we ended up splitting. The potato salad was something I would not recommend. If I’m not mistaken the salad was very similar to the processed variety that you would find in the deli of a grocery store. Hardly memorable.
The BLT got rave reviews. Served on white toast (how else would you order it?), the bacon was crisp, tasty and more than abundant. It reminded me of something my dad would have made for me when I ran home for lunch in grammar school. Nothing fancy, just good. And then it was time for dessert.
There’s something about an ice cream shop that brings out the little kid in everyone. When it was time to order the ice cream that was included in my husband’s meal the manager (who was clearing our plates) said, “Just go up to the counter and pick what you want.” With wide eyes my husband studied the varieties and slowly, but surely landed on one scoop of southern peach and one of blueberry cheesecake. We took these to go and I had to just about arm wrestle him for a taste.
All in our bill for lunch was just under $17.00 before leaving a tip. We definitely felt like we go a lot for our money and are looking forward to returning – especially for the ice cream. It was easy to see why it’s been voted the “best” for so many years.
Last night I made my first visit to Laura Alberts. My friends and I were excited for the French Broad beer dinner. We were not disappointed! The reception gave us time to peruse the retail wines and beers as well as the cookbooks, cocktail accessories and other items. The dinner was excellent. The brewer talked a bit about each beer while it was being served and the dishes paired perfectly with the selections. I was super impressed by the prawn appetizer. It was pastrami wrapped prawn with a creamy cabbagy side and an IPA sauce. It was familiar ingredients that created a reuben-like flavor only subtle and soft. YUM. We all agreed that the salad was "fancy" but once the poached egg was broken and mixed into the frissee with the bacon and the sweet tomatoes it had the flavors and textures of a perfect BLT. The duck, my mouth is watering now thinking about the smoked salt seared duck. There is something so indulgent about salty duck fat that makes me feel spoiled! The fat was like butter and the meat so tender it melted in my mouth. The creamy barley and earthy mushrooms were like the ultimate comfort food and the Anvil Porter cherry lacquer gave the hint of sweetness that rounded out every perfect bite. The service was spot on. The beers were smooth and paired perfectly. My friends and I had a great time eating and drinking and just being us while enjoying a good atmosphere, super food and great beer.
DON'T GO UNLESS YOU HAVE A BUNCH OF TIME!!
The food is decent, but the service is consistently very slow! Most recently, I walked in the restaurant where one person was already enjoying breakfast. I ordered a breakfast sandwich. 20 minutes later I was still waiting despite only 1 order being placed after mine. I informed the staff that I would need to take my meal to go instead of eating it there because I now needed to leave. The staff acknowledged this and then I noticed that they were now STARTING to fix my order.
If you want a similar restaurant with better food, go about 4 blocks towards meeting street to the Charleston Tea Co.
Absolutely amazing! Food was great, beer was fabulous, and our server was a friendly, and absolutely ADORABLE young lady. Flawless. Will definitely be returning!
I agree. This place blows now. Plenty of other locals spots around, don't waste your money.
This place really isn't the same anymore. I guess the old owners sold it and now it's just gone down hill with the new owners. My wife and I used to love going there for the crepes and sandwiches and relaxed atmosphere but the last few times we've been the new owners we're unfriendly, like they couldn't be bothered with us, and the food wasn't what it used to be. The prices had gone up considerably and the portions are much smaller. The sauce used for the my wife's Tenacious Turkey tasted like plain sour cream not the basil and honey dijon like it used to have and the amount of meats and cheeses in our food was far less than we were used to. Not to mention we paid $9 for a sandwich smaller than my palm and that was just for the sandwich. We were very disappointed, this place used to be a great hidden gem and now it's more like a cold tourist trap.
Amazing food and great outside seating area with a tranquil water fountain. It is tough finding a vegetarian restaurant in the Charleston area. Yet this one more than makes up for the lack of supply. Great tofu-stuffed wraps and delicious water infused with fruits or veggies (I have had strawberry and cucumber water there - it varies based on the chef's preference). Black Bean provides a much needed respite during my days downtown.
Thought this place was really good when I first tried it, a little pricey but the portion was big. Tonight, I got a Black and Blue that was quite small and had only a couple of pieces of chicken. For $9?? My son had the Turkey Bacon which was bigger and not skimpy on the meat. I live in the neighborhood, but don't think I'll be back anytime soon. Dellz has way bigger portions for less $.
Enjoyed the live music, food and beer. Dog friendly place with very friendly staff, we will certainly be back.
BB Co is too expensive and skimpy on ingredients.
I don't see any reason for James Islanders to go there instead of Barberito's - BB Co. doesn't even offer Avocado as an ingredient! They only have Guacamole, which Barberito's also offers.
Best Wings in town!!
This little cafe is about to be little no more. They are moving to where D&B's Cheeseburger's used to be behind Walgreens, a few doors down from Mondo's Delight and Terrie's Sports Bar. I love this place and excited for them to have a bigger place to serve more locals and tourist at. They have an amazing staff, who are all so nice and sweet. I hope this restaurant continues to do well and even better once in its new place. If you have not tried them out please go and do not waste anymore time. This cozy laid back atmosphere yet superb customer service along with amazing cuisine is what I think to be the best on James Island. Rooting for this Cafe all the way!! Love this place! Keep Going and make it happen!!
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