Coastal Crust was the worst decision we made for our wedding. While their food is good, their customer service and follow through on contracted items is non-existent. We had specific requests (written into our contract) to make the day truly "ours". Brian never took care of any of them and months before the wedding our planner began asking about the status with little to no response and promises that were broken regularly. While we negotiated a rate due to the fact that we were providing a few items when the contract was originally procured, Brian continued to fight us when he couldn't provide what he promised which required us to provide even more (at retail) just 2 months before the wedding. We came close to firing him at this time and he renegotiated another rate during a meeting when he was asking us to rethink our position. Reluctantly we stuck with him, giving him the benefit of the doubt...big mistake. He took notes (again) and still didn't complete our wine tasting as requested (wine types were not correct again), not to mention he was late and we tasted wines while batting away a barrage of fruit flies in his location. He continued to falter on his promises and 10 days before the wedding we were told he raised the rates and we were basically told we could pay them or find someone else. In addition, 3 days before the wedding we found out that one of the specified beers he was supposed to be providing was not secured and we had to select something else, again, something we ended up procuring and supplying ourselves at retail. Now on to our wedding day, Brian and his team did show up (yes, sadly this was a concern of ours at this point). The guests enjoyed the appetizer that was provided and while we had specifically requested service for the bride and groom while we took photos during cocktail hour we only received a beer from one of our groomsmen when we asked for it. Dinner service starts and we (the bride and groom) are standing in a line of about 20 people and Coastal Crust ignored the fact (trust me, I wasn't hard to miss in my large dress)...our wedding planner ended up getting our food and serving us herself. Later we found out that Brian did not secure the one local craft beer he was supposed to and did not provide the domestic beer options requested for our two picky guests that were in the wedding party. In addition, he continued to charge us for a second appetizer that I realized was never provided after quizzing my guests days after the wedding. Brian would not provide a new invoice removing the items that he did not provide and wanted us to pay in full; to which we refused. We offered what we felt was a fair amount given the circumstances, lack of service / product, and the amount of stress he caused. During these emails after our wedding, Brian was everything but professional or polite and in his own roundabout way called us names and accused us of basically stealing from him (because we weren't willing to pay for things he didn't provide). At one point he even told us we were the worst decision he had made - believe me, we felt the same but never said this to him and remained professional and were willing to go to court over his actions during the course of our wedding. Hiring Coastal Crust still leaves a bad taste in my mouth and I barely even ate his food and only drank the beer/wine that we provided ourselves. If you want a vendor that you must babysit and still get things wrong, Coastal Crust is your go to.
Coastal Crust did an amazing event at our house for the holidays! Their food is fantastic and the staff is exceptional. They made this event so easy by handling every last detail. Can't wait to do our next event with them!
We got married at the end of October and used Cru as our caterers. They absolutely killed it. I highly recommend them!
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