More power to you, Craig.
I've got to say "word up" to word too -- That review just doesn't add up.
I know Craig, admittedly not well, but well enough to know that he's a honest guy and certainly wouldn't fabricate a detailed story like that for the sake of the user review section of this website. Sounds like spitfire is some hybrid of a constant complainer & a leech, and any establishment is better off without either of them.
Hard to take a negative review seriously when you post that you continually get poor service and bad food in a packed restaurant and continue to return. To quote you, "on toooooo may occasions".
Seriously, of all the restaurants in Mt P you continue to return to a place as horrible as you describe? Sorry, that just doesn't hold water.
i first want to thank you for the time you took to post a horrible review of my business. On the same token I would like to add that I apologize for your "bad experiences." And, as you can see by reading the many legitimate reviews on this site and the two page spread that was in The Post and Courier, many people have very kind and very positive reviews of Foster's Pub. I have a very good idea of exactly who you are due to the details written in your post, and my only question to you is, What, if ANYTHING, can I do to make you happy? You and your party come in every Wednesday for trivia. On your very first visit, You made a complaint to me that the food took a long time to get to your table and a salad was delivered not as you ordered. I immediately did my best to remedy the situation by taking the salad and your meal off of your bill and i also gave you a $30 gift certificate to give us another chance. You came back the next week and again another "problem", of which i deducted from your bill. On the very next week, you told me that your salad was horrible and that your burger was undercooked. I found it amusing that you felt this way after completely finishing the salad and all but maybe one bite of your burger, yet i still deducted them from your bill. You even went so far as to tell me that i shouldn't be drinking a beer with other customers while i am in MY OWN BAR, to which I (against my will) agreed with you. On one occasion, you even went so far as to tell a server, and I quote, "I hope you can find another job, because this place won't be open long!" Well, frankly, You have crossed the line. I find it odd that i have comped more for you than any other GROUP since we have opened. I have even told my servers to make sure YOU, in particular, are happy "at all costs!" We have discovered that this is not possible. My entire waitstaff dreads you even coming through the door. You have, in fact, become the "complainer" that you claimed not to be! No one else at your table ever complains, not even your husband. I have even asked around to other local restaurant employees about you, they recognize you right off the rip. I have to ask you, which restaurants has your family owned? Do they not own them anymore? If they are still open, I would love the opportunity to see what kind of service i am up against, and return the "support." I am very apologetic on the fact that mistakes have been made, and I did my very best to fix them, but, unfortunately, that is all that i can do. And, as a side note,
1) Our crab cakes are made fresh daily and NEVER frozen.
2) Dry wings DO NOT have sauce, they have seasoning.
3) THERE IS ABSOLUTELY NO "DISH RAG" SMELL in my restaurant! I challenge you to prove me wrong!
Each and every Wednesday we have trivia, and we have a full house. There were other places in Mt. Pleasant that also did Trivia on Wednesday, and still are (giusseppi"s on ben sawyer). Evidently, we are doing something right, as shown by the support of many regular teams, and even your team. I have and always will meet with tables throughout the night, and rarely do i hear of issues that i cannot immediately fix, much less those that you claim. I am also very sorry to inform you that, contrary to your belief, Foster's Pub is doing very well. We are not going anywhere, in fact we are actually upgrading this location and expanding to second location to open by next summer. If any one would ever like to voice a concern or just talk about food, flavors, upcoming events, local charitable involvement, or the many incredible wonders of Craft Beer, you can find me talking to one of many happy, repeat patrons or (as seen in a prior review) enjoying a pint of The Finest Artisanal Handcrafted Brews available. Feel free to join me at the corner of the bar for a Pint!
I'm not sure when these folks are going in who are raving about the great service, the owner helping out and the wonderful food. I've been in several times but ONLY because the trivia choices are limited for Wednesday nights. We have terrible service most nights and even complaints don't seem to make any difference. I am not a "complainer" but I do think that I deserve good food, served in a timely manner with good service when I am paying for it and supporting an establishment. One night, one of our group ordered french onion soup and ONE HOUR later, the server came to tell us they were out of it; once a salad took an hour to arrive; routinely we wait 45 minutes to an hour for wings, sandwiches, etc. We've ordered crab cakes that were still frozen in the middle, wraps that barely had any filling, wings that didn't have sauce...I could go on and on but the point is that it's not just been one or two bad experiences, it's consistent. The place is packed on trivia nights so you would think that any smart owner would put an extra hand in the kitchen and on the floor but it never happens. The poor servers run themselves ragged and I know the majority of folks don't tip well because the service is so bad..but it's not their fault..c'mon, Man, servers only make $2.13 an hour...surely you can put one more person out there to help. OR better yet...I've seen, on toooooo may occasions, Craig sitting at the bar having beer while his customers get angry waiting on food and his staff runs around like crazy. My family has owned restaurants in the past and I can tell you that is NOT the way to succeed. Oh...and there is always a smell of dirty dish rags in there...what's up with that? I have heard so many complaints of the same kind and I know these folks have voiced their complaints so it makes me wonder if Craig cares at all since it's the same problem over and over. I have now taken to eating elsewhere before trivia and I can promise that when a new Wednesday venue opens, I will NEVER step foot back in there...and I warn my friends away even now.
Great pizza & wings. We had great service. Staff was really friendly & fun. Prices are fantastic. Wide selection of craft beers on tap. Lots of TV's to watch any game you want. Well worth the trip.
Personally I have always had a great time here. Everyone is really chill, nice. Good drinks, awesome place out back.
Surprisingly fun place to host a private party and slurp down a few "Trash Cans." Place is low key, but in a weird location (across from old Vickery's that's now closed, boo hoo : ( Wish the pool table was full size, but still OK. Food is high quality fare, and close to CofC, but it's NOT a place to take a date. Definitely a local happy hour and Boston sports bar. Nice patio, except for the endless horse and buggies coming down Market Street. Reminds me of Abe's in Mt. Pleasant for some reason...
Still recovering from their "trash can" -- six shots of booze and a RedBull. Look out! Did y'all read the blotter in this week's City Paper? Now it makes sense...
Chill place, mostly locals after work. Food is good.
I know, 5 star rating... before you judge I'll admit that the restaurant as a whole: not a 5 star restaurant in my mind. The 5 star rating is specifically for their burgers (which are half off every Tuesday after 5). Being a college student and a small time self-proclaimed foodie I have tasted most every burger in town and I have to say the burger at this place is at the top of the pecking order. Really is worth your time to head down to Broad and pick one up especially when they're half off. But please, no requests for medium well, eat the burger as it's supposed to be engulfed: fast and medium rare.
nothing suspicious about these reviews...
Out of everywhere I went on my vacation to Charleston, Johnson's was my favorite. We had so much fun there, and the music and atmosphere was perfect. I recommend checking it out.
Johnson's Pub saved my bachelorette party.
I can't say enough how awesome this place is!
We went everywhere in downtown Charleston, and the nice people at "JPub" totally saved our night. Great Music, great crowd, and we all had the best time. Thank you!!
Hands down my fav place in all of downtown Charleston!
The beers were plentiful and cold. The staff were pleasant and very attentive! The food was very good, but it did take a while to be served. Hey, we were really too busy unwinding after a hectic work week to notice! We can't wait to go back this Friday!
Posted on the VT Myspace page (myspace.com/villagetavern) this week:
"Hey guys. The Village Tavern has been temporarily CLOSED. We are in the process of getting new ownership with an owner that actually gives a shit. If you had a show that was booked, Trey will be contacting you via e-mail. We hated that this happened all of the sudden as the employees were shocked as well. We also have about ten people that are out of jobs now because of someones actions. Hopefully someone will take it over and bring it back to all of its glory that once was. We apologize to all bands that had shows booked and genuinely hope that we can do business in the future. Say a little prayer for the employees and hope they can find work soon."
My husband and I really enjoy going to Fosters. The food is excellent, beer selection is different (and you can get a sampler of 4! ) and the staff is casual and friendly. It's a great neighorhood hangout, way better than Dog and Duck!! See you wednesday for team trivia!
I would definitely recommend Fosters Pub, the food is great, the beer is better, and I just like supporting folks like Craig. Unfortunately I haven't been in a while but I will definitely be back soon. Several of the times that I have been to Fosters Pub Craig has been walking around talking to the patrons. He doesn't do the normal bs either, it's actual talk about our experience and what can be improved.
Craig, keep on doing what you're doing and I'll be seeing you soon!
Craig – I don’t know you, nor have I had the opportunity to visit your establishment yet. However, your post below is outstanding. I know it’s hard to sit back and read of poor or mediocre experiences at your place and not respond. I tend to think of it like this. Rarely do we comment on good experiences. We tend to expect them. It’s seems like we zero in on those experiences that break our expectations great or poor. Let’s face it, when’s the last time you called the power company to thank them for keeping the power on?
Anyway, you have one a customer. I’ll be seeing you soon!
I will get Craigs back on the craft beer issue. I work for one of the local distributors and understand the frustrations of craft beer supply and demand. Most of these quality craft beers are made in small batches. And in some cases it's just a transport issue. 99% of the time it's because whomever is distributing a particular craft is out of stock. A large percentage of that is either the brewery not keeping up with demand or transport issues! It's not the restaurant/bars fault!
just a note to anyone reading these reviews, i apologize for any inconvenience, and I would love the chance to make it up to you. But, i do have to defend a few things, I pride myself on my selection of craft beers. If we are ever out of stock on a specific brew, it is because distributors are not able to keep stock in every item all the time. In which case, I can order but not receive products, much like any other store in the world. It just happens, but i always have similar or other options. As far as our fish and chips, there was no excuse to take that much time to inform you of an issue. If you would care to come back and try it, i will gladly pay for it. On Sunday evenings from 5-8 p.m. we do offer a shag party with a live DJ. this is an attempt to reach a different and older demographic during a time period in which the younger crowd usually is not in a local pub. Shag night has been very successful and will continue to football season. Please feel free to come by and see me, Craig Foster, and voice any concerns. I will do my best, as I have and will continue to, make sure each and every customer has a great experience every time they visit Foster's Pub
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